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Riot Locked and took my account that is last memory of my brother

KaiiSama·10/18/2019, 5:28:37 PM·2 votes·1,873 views

My account "Kaiisama" was locked after i emailed riot asking for help since i didnt know the PBE password and i got accepted into Legends Of Runeterra, so all i needed was my PBE password so i sent an email, but shortly after sending the email i figured it out on my own so I made sure to tell riot :oh nevermind, i figured out the password i dont need any further assistance. At 8:10PM est on 10/17/2019. Riot games locks my account and tell me they cant help me recover any info on Account since it belongs to my brother. They even go and say "Please keep in mind that account gifting breaks our terms of use as does account buying/selling/sharing/trading and can be punishable with a permanent suspension on the account." so I know i gifted my friends with the account because technically my brother and I shared this account when we were young. He's passed away so its mine now, i feel like my case should be sensitive to their rules. Family sharing an account is a thing that exists. I gifted on that account cause it is mine and funny enough they say gifting on an account "that isnt yours" is against the rules. Yet they are the ones that helped me for RP a few months ago when i asked riot for 74RP to help me gift a friend, so didnt riot help me break a rule? without letting me know about this? I believe this is a mistake by riot, i have past RP purchases, Original Email, People i have gifted, I have alot of personal info on it. Yet they keep saying it breaks terms of service, I know it breaks it buts account sharing between family memebers and one of them passed away. Why does riot have to take a part of my brother from me.

11 Comments

GatekeeperTDS10/18/2019, 5:38:53 PM6 votes

I'm so sorry about your brother. Please try to see it this way, though - Riot doesn't know who you are, who your brother was, or who's telling the truth or not. Account sharing is against the terms of service for that exact reason. Imagine if they had to entertain requests like this every time they came up.

Why does riot have to take a part of my brother from me.

I am not a therapist, but I encourage you to see one. Your brother isn't gone, and a video game isn't a part of him. Your brother is with you, and what you had with him during his life is irreplaceable and nobody can take that from you.

Silent Gravity10/18/2019, 5:31:02 PM4 votes

Giving gifts from an account is not against the rules.

Giving the ACCOUNT as a gift is against the rules, as are any instances of more than one person playing the game on a single account.

Arcade Lulu10/18/2019, 5:33:14 PM2 votes

Account sharing is still strictly against the rules Doesn't matter what kind of account sharing it is. It's still against the rules

Gifting from that account isn't the problem. It's the fact that the account is shared. When accounts should be private and just your own, nobody else's

Pika Fox10/18/2019, 5:35:50 PM1 votes

If you can prove it was your brothers, and that he is deceased, riot SHOULD give you the account. That should just be common sense, as digital goods are still goods and goods can be inherited, and, ya know, it was your brothers and he died.

That being said, i have no idea how you would go about proving this.

Kei14310/18/2019, 8:42:00 PM1 votes

LoR uses your regular login ID, not PBE account.

Tele II10/18/2019, 11:43:37 PM1 votes

Its actually Riots account. You dont get to claim ownership of rented digital property, regardless of the situation. Sorry dude.