Ban Appeal System

Diamond Frostman·Feb 11, 2016·3 votes·768 views

Riot, I think the automated system has helped to limit toxicity, I know that myself have been effected by this and are now taking more time to moderate my behavior in games (granted its out of fear of getting banned again because I am still sure that a premade can report you for nothing and you will get punished for it. Thats how it seems to me.)

However, I feel there needs to be a way to rehabilitate toxic players and a way to restore banned accounts through an appeal system. Since banning them is essentially achieving nothing, since I doubt that is the only account these people have and they will just create another.

So why does it have to be an endless black void when somebody gets banned. Aren't we better if we can rehabilitate formely toxic players and give them some hope that improving their behavior will reward them in the future.

Use a carrot, rather then the stick Riot.

10 Comments

Awkward CouchFeb 11, 20163 votes

The whole idea is you can create a new account for free and start over. To be honest, Riot thinks the current system is a way to rehabilitate toxic players. You get 2 chat restrictions and then a 14 day ban. This is supposed to tell you (although not very clearly communicated) that the next step is a permaban.

As far as the carrot and stick argument, Riot would say the carrot is that you get to play League at all. And occasionally Riot does reward non toxic players by giving them skins and such.

ZielmannFeb 11, 20163 votes

The carrot should actually be more ways to incentivize real postitive behavior, rather than what they've done in the past with "You weren't a total jerk, have an icon!"

But yeah, when it comes to the stick side, I think their approach is fine. If you don't get it after 3 punishments, you're not gonna reform. Simply keeping the account you've spent all that time (and probably money) on should be enough motivation to correct your behavior. Just look at the number of people complaining they lost their accounts after spending $X on it. Losing the account is an appropriate means of teaching the lesson that maybe you shouldn't be a jerk and also heed warnings given to you.

Awkward CouchFeb 11, 20162 votes

{quoted}

The carrot should actually be more ways to incentivize real postitive behavior, rather than what they've done in the past with "You weren't a total jerk, have an icon!"

This may just be me, but I don't understand why you need to be rewarded for not being a dick. Don't get me wrong, the ribbon idea (as much of a failure as it was) did have good intentions, but I personally don't see the need for it.

ZielmannFeb 11, 20161 votes

It's an overly-optimistic ideal, but incentives to actively create a positive environment would be far better than punishing the bad alone (you'd really need both systems in place to be effective). Currently, the standard is entirely neutral (often not really interacting much at all). Then there are the negative players, and the rare person who is actually actively positive in game. Encouraging positive behavior could at least make positive players appear more often than the negative ones, even if neutral is still the majority.

Awkward CouchFeb 11, 20161 votes

The problem I see is, how do you create a system that rewards good and positive players, without having people play the system? Back when the honor thing started out, people would just trade honors and it really wasn't hard to get a banner. People would literally ask in all chat to honor trade.

Then the question becomes, how do you actually reward people? What incentive would you have? Because I really have a hard time figuring something out besides a custom skin (like victorious Siver for Gold + players but for positive players). But if you que up with just friends and they honor you or whatever, what do we really gain? It's hard to game the punishment system, unless you are playing with 4 friends on voice chat who never report you. A positive reward system would be easier to game with friends.

RandomoniumFeb 11, 20161 votes

I proposed a Reform System that would accomplish exactly what you discussed here.

http://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/YAu2PUfY-reform-system-for-banned-players

I found out that at some point in the past that Riot had issued a Level 20 Challenge where any banned person could get their ban appealed if they could get a new account to level 20 without receiving any punishments. Apparently the failure rate of this program was over 95% so Riot discontinued it. I can understand that Riot doesn't want to spend tons of time and money trying to save that 5% that reform when those people can also just make a new account and never have a problem. Its unfortunate but most people really don't want to change.

Kei143Feb 11, 20161 votes

You know, if a toxic guy can show that they have reformed over a year of games without being toxic on a smurf, I don't mind giving them their original account back, as an incentive of reforming.

It will help those whom create a 2nd account and not troll or be toxic after, which helps the new player / low level environment.

But it needs a lonnngggg term commitment on the player's part.

PIMPSMOOTHFeb 11, 20161 votes

[{quoted}](name=Diamond Frostman,realm=EUW,application-id=ZGEFLEUQ,discussion-id=yKWQt83y,comment-id=,timestamp=2016-02-11T16:49:07.108+0000) However, I feel there needs to be a way to rehabilitate toxic players and a way to restore banned accounts through an appeal system.

Riot can't even manage to get the only map they give a crap about balanced this season and you want them diverting time, money and resources implementing a system coddling the fraction of baby raging players who got themselves permabanned because nobody on the Rift wanted to play with them to begin with?

No.

AJStarhikerFeb 11, 20161 votes

They've tried. Shortly after they started the Tribunal system, they had the Level 20 Challange. Riot allowed some players the chance to recover a banned account if they level a second account to 20 without any punishments. The results were bad enough (as in I never heard about any successes) they couldn't justify putting those players back into the new player experience.

LadyParallelFeb 13, 20161 votes

they did try to rehabilitate them a long time ago. the percentage of players that ctually were able to go back to normal was incredibly low. so low it was too much resources wasted on it for such a small amount of people. besides u are wrong once again ill repeat myself. u are only punished if u did something wrong. if a premade of 4 in 10 games in a row all reported u nothing would happen to u cuse they were false reports. however if u were indeed toxic obviously they will matter and u will be punished. this has been explained multiple times and proven by the chatlogs of many people who claimed to be injustly punished. none of them were saints. none of them were even slightly nice. wat is reportable and wat isnt is very specific. if someone cant play by riot's rules of behaviour they are kiked out. it makes sense specially if u think a bit and realize these rules are just basic common sense and cortesy. dont insult or belittle others. that is something one shouldnt do in society either but assholes are in real life and in games and so they must be punished.