https://old.reddit.com/r/leagueoflegends/comments/93636h/permanent_bans_only_being_lifted_in_na/e3ay0d8/
RiotWookieeCookie 326 points 4 months ago
I want to keep this pretty brief and to the point because this is an experiment that I'm spending a lot of my resources on currently. Our goal of this experiment is to test assumptions we've made about perma-banned players and their ability to adjust behaviors in the game. We're working with players who are coming to us in good faith to change and stay out of trouble. Unfortunately we don't have a lot of systems in place to run this experiment so a lot of the work is manual on our part (and mainly me).
The biggest issue being; tracking players who are returning to the game and ensuring they stay out of trouble; players who acted in bad faith to participate in this experiment or who fail and fall to their old ways are quickly re-banned with no opportunity to return.
The NA region is able to execute this currently because we have the staff and resources necessary to operate this experiment. In additional we can leverage the expertise of our central PB teams and Player Support teams here on the Los Angeles campus when needed to make sure that the experiment is in line with our long term goals here at Riot.
I can understand how this may feel bad for other regions but I would like to lay out the following context as to why we're comfortable with this path for now:
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Allowing permabanned players to return to the game is NOT something we're committed to as a company at this time. There are a large number of risks and factors that we want to take into account before we do this. We're running this small scale on NA with the opportunity to end it at any point if we feel it's compromising the quality of our game and community.
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The risk of allowing permabanned players back to the game is so high because it can disrupt our community and create negative experiences for other players. Because of this one of the core pillars of this experiment is that players who fail to change (or who had no intention of changing at all) will be re-banned very quickly and remain banned forever. This extra care is very resource intensive until we decide whether this is a worthwhile process to continue and possibly create some tools to streamline the process.
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As we continue this experiment we're very aware that it might show us that permabanned players will need to remain removed from the game for the health of our community. Keeping it limited to a community of players that I am very familiar with makes it easier for us to audit and "shut it down" if necessary and return to our original policy of not allowing permabanned players to return to the game at all. Where as in other regions the culture of their communities can be different and while some norms are similar to that of NA, others are not. And that's without even getting into the language differences that can prove troublesome for auditing behavior. If we find that this experiment is successful we can better share it with our offices all over the world and give them the opportunity to adapt it to their players' needs if they find it useful. Likewise, if we find that the experiment was ultimately not successful we'll be able to better share our results and findings with other regions that highlight the trouble and difficulties we had with the experiment and why we won't be continuing it.
Hopefully this helps share clarify some of our thoughts and goals for this experiment with you all. If I could leave one parting thought with you guys it would be that: this is NOT a change of our policy currently; but an experiment to evaluate the advantages and disadvantages of evolving our PB guidelines. We are not under any obligation to lift a permanent suspension(and there are still a great many permabans we are not lifting, and will never lift under ANY circumstance). Also we will only be doing so under the strict guidelines of our experiment so that we can properly track the impact on our overall community and hold participants responsible for any actions they do upon returning to the game.