Need better training/protocols for support staff going into next season.
Recently on ask Riot; This was asked.
> "What thing do you think Riot could improve that would go the furthest to creating a situation where the community trusts Riot again?"
The part you wanted to change and improve on was
> "...it can feel to players like we are ridiculously slow or lack a sense of urgency. We look dishonest if we change our mind in the face of new information."
Yet, I'm seeing a dozen cases recently pop up on this board over the last bit where support staff has 100% completely refused to do their job. I'm seeing a very common pattern of "We're always right" - and any follow-up response or inquiries will be closed without adding a single line of new constructive dialogue.
A player should not have to come to the forum to get enough upvotes before a Red pops in and says "Sorry, there was an error on our part"; isn't that what the support team is for? All while the actual support team refuses to even touch the case. A company shouldn't have to look bad before they fix a problem... especially when you're trying to currently fix that exact view on themselves.
