Boards›Player Behavior

Riot support is toxic

phammer16·2/29/2020, 4:27:55 AM·1 votes·5,837 views

TLDR; Account got permabanned unjustly, Riot support system didn't help, and "diagnosed" me with suicide. I just want my account back and my case to serve as an example for future cases so this never happens again.

I have been playing League since season 3 and have invested over $1000 into this game. This is the only game I play and I have dedicated myself to it. About 2 weeks ago, my account got permabanned. In the couple games, I had used some light vulgar language (who doesn't), and so when my teammates got mad, they decided to report me and my account got flagged. Due to my account having a 2 week suspension in the past, this isolated incident resulted in a permaban.

I submitted many many support tickets, pleading that this was an isolated event and that they could even check my history to see that negative behavior had not occurred since the two week suspension. In most of the tickets, I had some elongated conversations in which the support member said that they see that this offense should not have resulted in a permaban, but because I had a 2 week suspension prior on the account, that is why it lead to the permaban and that they could not reverse it.

Many people who have encounters with Riot support know that they go by the script, and rarely ever look into context of the situation. I repeatedly explained that this was an isolated incident, and Riot support actually AGREED! The only problem being, they saw that I was right, agreed with me, but failed to act on it. The support members even claimed that if it were up to them, they wouldn't have thought to have permabanned me, but since it is not up to them, they can't reverse it.

In many of the tickets, I suggested I would do anything to get the account back, even suggesting a chat permaban. Seeing as how this would fix the so called "toxic" problem labeled on my account, this should've been more than enough reason to reverse the permaban. But none of them addressed my suggestion because they all knew it would solve it, but they had no power to do it.

I never gave up, and kept submitting ticket after ticket, hoping that someone would be able to do something for me. I never expected this to happen, but this week, I submitted a ticket and the response I got were links to 4 suicide prevention websites. I never could've seen this happening!!! Not only did I not get a direct response to the ticket, but this person was throwing me away, like I didn't matter.

With a simple fix that I had so kindly suggested, I don't know why these tickets didn't get pushed up to higher authority for review, but rather I got the same response each time and eventually got ignored. Tickets like these that regard permabans should be looked into deeply with all context considered. They treated this like another random ticket and never truly seeked to help me.

Even if people never get to the point of permaban, I know many people out there struggle with the faulty Riot support system. I truly hope that this post attracts the light of the League community because this is way more toxic than anything I have ever experienced in the game itself. The fact that Riot wouldn't install such a simple fix, but even went as far as disregarding my issue, and "diagnosing" me with suicide.

I just want my account back, and for all those who struggle from this as well, I want my case to serve as an example so that justice can be served in the future. I am a loyal fan of 7 years to this game, and truly, this could not have made me any more disappointed. Reddit community, please serve the justice that Riot never could.

49 Comments

Hotarµ2/29/2020, 4:43:43 AM14 votes

I submitted many many support tickets, pleading that this was an isolated event and that they could even check my history to see that negative behavior had not occurred since the two week suspension.

It wasn't an isolated incident especially if you were already at the point where you received a 2 week suspension.

It takes anywhere from 1 to 3+ months for an account's punishment level to start decaying (and that's with neutral or good behavior, negative behavior will halt your progress even if it isn't enough to warrant a punishment of it's own.) How long ago was your 2 week suspension?

Many people who have encounters with Riot support know that they go by the script, and rarely ever look into context of the situation. I repeatedly explained that this was an isolated incident, and Riot support actually AGREED! The only problem being, they saw that I was right, agreed with me, but failed to act on it. The support members even claimed that if it were up to them, they wouldn't have thought to have permabanned me, but since it is not up to them, they can't reverse it.

Even if they disagreed with the punishment, as you already stated, that doesn't mean they can change it. Rules are rules even if some individuals disagree with them.

hyperion31822/29/2020, 8:12:33 AM9 votes

So let me get this straight:

  • Your permaban is valid since you kept flaming after a recent 14d ban. After a 14d ban, you are required to be flawless, not "less toxic".
  • You are harassing Player Support for no reason since the permaban is valid.
  • You are blackmailing Player Support into harming yourself.
  • You are exhibiting worrisome denial of what they have answered and what disruptive behavior is.
  • You are duplicating your spamming and denial on the Boards for no reason.
  • You will not get the account back (its not yours).

----> Please seek professional help.

KFCeytron2/29/2020, 5:36:17 AM7 votes

{quoted}

About 2 weeks ago, my account got permabanned. In the couple games, I had used some light vulgar language (who doesn't), and so when my teammates got mad, they decided to report me and my account got flagged. Due to my account having a 2 week suspension in the past, this isolated incident resulted in a permaban.

Yes, this is how the punishment system works. When you get a 14-day suspension, Riot tells you to shape up or ship out. You chose the latter. That's not an "unjust permaban" at all; it's perfectly valid. That is why support is no longer communicating with you. Your permaban was intended to get you to leave the community and never return; support tried to explain this to you but they had no luck either.

rujitra2/29/2020, 4:45:04 AM5 votes

You admit yourself this wasn’t an isolated incident. You had a final warning and you ignored it. You will not be getting your account back.

If you are serious about thinking of suicide because of this, please contact the organizations Riot linked to you. If you are joking or lying to try and make anyone feel sorry for you, then that is absolutely unacceptable.

KingTheTyrant2/29/2020, 4:37:51 AM4 votes

Unfortunately we don't know what your past bans were for so it is really hard to comment on your overall situation. Maybe the last straw wasn't all that big but everything before this was egregious to get you on the verge of getting banned. At this point I know it really sucks but I really don't think that you will get them to overturn it. Just make a new account and try and be better.

MagicFlyingLlama2/29/2020, 5:40:26 AM4 votes

Nobody gets permbanned for an "isolated incident", and nobody gets permbanned unjustly in my experience.

It is outright impossible to jump straight to a permban unless you are hacking or otherwise blatantly violating the rules in premeditated fashion.

You seem disinclined to show log screenshots, though..

Lùmen2/29/2020, 6:46:59 AM4 votes

" but since it is not up to them, they can't reverse it." That is very false

Dr Cat Pooch3/1/2020, 2:07:20 AM4 votes

You keep claiming that the negativity was an "isolated incident" or "just one bad day" but if you've gone up the punishment tiers, then that means that it isn't isolated and that you are consistently and/or severely negative and toxic to your teammates. When you receive a 14 day ban, you are clearly told that the very next valid report will cause you to receive a permaban. Riot support said that your logs would not be enough for a permaban as a first offense, but this is not your first offense. This is at least your fourth offense.

You also claim that the negativity that you displayed in your game is "normal". While it may be common to see this kind of argument, that does not mean that the behavior is okay. Your speeding analogy is not a good argument in your favor, because cops in smaller towns pull people over for going 5-10 mph over the speed limit all the time, because they have less to do. They have the time and resources to devote to catching even those who only break the law in minor ways. Riot's automated system is the same. They can catch those who make minor infractions when they're on their last chance.

Additionally, your level of negativity in the chat logs you provided was not minor. You used zero tolerance words, called for reports, generally put your teammates down, and overall contributed to a negative environment for your team. This was not a case of a lot of minorly toxic messages. You very clearly crossed the line.

Finally, I suspect the reason that Riot support sent you links to suicide support resources is because you said something about feeling like you wanted to kill yourself or this game being the only thing you live for. This is an appropriate response for a company that is not engaged in therapy or counseling services.

Zodshipmed2/29/2020, 11:19:33 AM3 votes

Ever since they made it so that replying makes it so that someone else sees it, customer support (not just riot's) have felt like insulting you or barely reading what you say.

Just add a report feature already, it's nonsensical to assume that "our customer support is just nice so there's no need ;)", blizzard should especially do this since theirs is still worse.

Catastroclysm2/29/2020, 12:10:57 PM2 votes

Wow. Player behavior team is seriously pathetic.

Stop punishing people for saying no no words, and punish people actually running out down.

22 Caliber Rifle2/29/2020, 8:43:07 AM2 votes

Can this thread be locked. Some of the content has gotten out of hand and has gone from some what constructive to straight up arguments

Rj owns2/29/2020, 6:46:35 PM2 votes

Only reason you are crying about this, is cause you spent 1000s on a FTP game. If you actually read the ToC, Riot has full ownership of the skins regardless, you are buying a 'rental' for the skins for the duration of the account. Whether the reason you lose access is cause rito decides to delete the game or feels like banning you, there is no ifs ands or buts about it.

All you can do is get help from support, if they can't do anything then you are fresh out of luck. Looking at your chat logs, it is a general ragey person's chat logs. However since people don't report often enough to warrant any flags. It usually flies under the radar. However, the 14 day ban is a final warning. If you set off a flag again it should automatically go to a perma.

This is what was told to me when I was put on a 14 day for essentially the same thing, it goes a few 10 game chat restrictions then a 14 day and then a perma. Each level has a threshold of probation where one valid report will get you instantly put up to the next severe option. Basically till you get back to honor level 1.

Take this as a lesson and next time don't spend money on a FTP game that actively bans people and also learn to let the plebs int themselves to iron.

s1ut for jhin2/29/2020, 5:28:43 PM2 votes

I am really not sorry considering you did bring this onto yourself.

The reason I kinda sympathize is, my friend has been banned for 14 days several times at short intervals. He is pretty sarcastic and borderline toxic in chat, but all these bans were because of inting, like hard inting. 0/25/2 inting.

I don't think you really said something so bad it deserved a bigger punishment than the one my friend got.

However this doesn't justify your behaviour at all.

Only shows inconsistency on Riot's part, and they should definitely be called out on that.

Pombagira2/29/2020, 6:29:02 AM2 votes

Chat logs?

ZroSlash3/1/2020, 6:48:07 AM1 votes

How the system works is if it was chatting that got you there it starts with chat restrictions then little bans than the big ban THEN the perma ban. Does not matter if it was even 3 years ago it matters that the account has had problems and a record. If you do a few crimes that go on your record than you wait 10 years later do they just vanish cause of the wait? no they are on you forever and that's how any game really works from League to Gmod and Minecraft.