Riot support is toxic

phammer16·Feb 29, 2020·1 votes·5,837 views

TLDR; Account got permabanned unjustly, Riot support system didn't help, and "diagnosed" me with suicide. I just want my account back and my case to serve as an example for future cases so this never happens again.

I have been playing League since season 3 and have invested over $1000 into this game. This is the only game I play and I have dedicated myself to it. About 2 weeks ago, my account got permabanned. In the couple games, I had used some light vulgar language (who doesn't), and so when my teammates got mad, they decided to report me and my account got flagged. Due to my account having a 2 week suspension in the past, this isolated incident resulted in a permaban.

I submitted many many support tickets, pleading that this was an isolated event and that they could even check my history to see that negative behavior had not occurred since the two week suspension. In most of the tickets, I had some elongated conversations in which the support member said that they see that this offense should not have resulted in a permaban, but because I had a 2 week suspension prior on the account, that is why it lead to the permaban and that they could not reverse it.

Many people who have encounters with Riot support know that they go by the script, and rarely ever look into context of the situation. I repeatedly explained that this was an isolated incident, and Riot support actually AGREED! The only problem being, they saw that I was right, agreed with me, but failed to act on it. The support members even claimed that if it were up to them, they wouldn't have thought to have permabanned me, but since it is not up to them, they can't reverse it.

In many of the tickets, I suggested I would do anything to get the account back, even suggesting a chat permaban. Seeing as how this would fix the so called "toxic" problem labeled on my account, this should've been more than enough reason to reverse the permaban. But none of them addressed my suggestion because they all knew it would solve it, but they had no power to do it.

I never gave up, and kept submitting ticket after ticket, hoping that someone would be able to do something for me. I never expected this to happen, but this week, I submitted a ticket and the response I got were links to 4 suicide prevention websites. I never could've seen this happening!!! Not only did I not get a direct response to the ticket, but this person was throwing me away, like I didn't matter.

With a simple fix that I had so kindly suggested, I don't know why these tickets didn't get pushed up to higher authority for review, but rather I got the same response each time and eventually got ignored. Tickets like these that regard permabans should be looked into deeply with all context considered. They treated this like another random ticket and never truly seeked to help me.

Even if people never get to the point of permaban, I know many people out there struggle with the faulty Riot support system. I truly hope that this post attracts the light of the League community because this is way more toxic than anything I have ever experienced in the game itself. The fact that Riot wouldn't install such a simple fix, but even went as far as disregarding my issue, and "diagnosing" me with suicide.

I just want my account back, and for all those who struggle from this as well, I want my case to serve as an example so that justice can be served in the future. I am a loyal fan of 7 years to this game, and truly, this could not have made me any more disappointed. Reddit community, please serve the justice that Riot never could.

49 Comments

HotarµFeb 29, 202014 votes

I submitted many many support tickets, pleading that this was an isolated event and that they could even check my history to see that negative behavior had not occurred since the two week suspension.

It wasn't an isolated incident especially if you were already at the point where you received a 2 week suspension.

It takes anywhere from 1 to 3+ months for an account's punishment level to start decaying (and that's with neutral or good behavior, negative behavior will halt your progress even if it isn't enough to warrant a punishment of it's own.) How long ago was your 2 week suspension?

Many people who have encounters with Riot support know that they go by the script, and rarely ever look into context of the situation. I repeatedly explained that this was an isolated incident, and Riot support actually AGREED! The only problem being, they saw that I was right, agreed with me, but failed to act on it. The support members even claimed that if it were up to them, they wouldn't have thought to have permabanned me, but since it is not up to them, they can't reverse it.

Even if they disagreed with the punishment, as you already stated, that doesn't mean they can change it. Rules are rules even if some individuals disagree with them.

ryanxyzFeb 29, 20203 votes

That's actually not always the case. There's a known bug that is capable of skipping the 2 week suspension status and instantly banning a player totally circumventing the reform system. Due to the nature of the buerocracy of the suppport system though It's impossible to report a bug in the automated feeder/leaver system. It falls in a nomans-land where tech cant help you with the UI glitches and player support can't alliviate your ban status. The UI glitches causing some players to beleive their account is only temporarily suspened while still able to spend money on riot points on a perma banned account.

Basically this is unacceptable QA from Riot. There is a major bug in the code base that is unreportable and causing peopel to be perma-banned/spend money on that account outside the normal scope of the player behavior system.

It's just falling through the cracks.

HotarµFeb 29, 20207 votes

The bug you're describing is not a widespread issue, in fact it is very rare. This is the only mention I've seen of it in 4+ years.

Player support is able to undo and reduce bans in most situations when the ban is unwarranted.

ryanxyzFeb 29, 20202 votes

Why hasn't it been addressed, don't vote me down I spent my hard earned money on an account I assumed was active. It was a BS ban given by a bot, playing baddy is not a bannable offense neither is drinking while playing. I never intentionally fed with the intention of ruining peoples experience.

I really don't care how rare it is I am the customer it is directly affecting, all of this is ridiculous.

rujitraFeb 29, 20206 votes

Yet another story. It’s now that you’re drinking when you played that.

If you intentionally feed because you’re drunk and can’t control yourself, then that’s not okay. Being drunk is not an excuse to play incredibly poorly, and if you are doing things that are absolutely stupid because you choose to play drunk that’s not okay.

Stop hijacking other players threads. Continue this in your own thread.

HotarµFeb 29, 20206 votes

I really don't care how rare it is I am the customer it is directly affecting, all of this is ridiculous.

This is not your post. If you wish to discuss what happened to you, go to your own post and comment there.

I downvoted you because you're derailing the conversation with something that is not relevant to the OP.

ryanxyzFeb 29, 20201 votes

Uhhh how is it not relevant? We're talking about a huge flaw and a bug in the cleint that hasn't been fixed for years and caused me to waste my money. I don't really care what you think is relevant I want my problem fixed.

Do you give a shit about your customers or the company you work for? Fix your client.

KFCeytronFeb 29, 20205 votes

{quoted}

Uhhh how is it not relevant? We're talking about a huge flaw and a bug in the cleint that hasn't been fixed for years and caused me to waste my money. I don't really care what you think is relevant I want my problem fixed.

Do you give a shit about your customers or the company you work for? Fix your client.

It's not relevant because this thread isn't about you or this alleged bug. Also, the person you're talking about doesn't work for Riot; they just have a special tag to indicate that they know what they're talking about here.

HotarµFeb 29, 20206 votes

{quoted}

Uhhh how is it not relevant? We're talking about a huge flaw and a bug in the cleint that hasn't been fixed for years and caused me to waste my money. I don't really care what you think is relevant I want my problem fixed.

Do you give a shit about your customers or the company you work for? Fix your client.

1 - Before you go around slinging insults and backhanded comments: I do not work for Riot. None of the Specialists or other members of the Boards Moderation Team work for Riot. You were told this multiple times in the Discord already, I shouldn't have to explain it to you again.

2 - It is irrelevant because that's not what happened to OP. They were punished correctly by the system, both that and the reformation part of the system are working properly here so you coming in to the post and saying "Well actually it's because the system is broken and Riot refuses to fix it" is 100% unnecessary and inaccurate.

phammer16Feb 29, 20202 votes

It was an isolated event. Ever since the two week suspension, I had stopped typing in chat significantly. My 2 week suspension was in November 2019. I'd also like to point out that I used very LIGHT vulgar language. I'm sure you're smart enough to understand that cursing, etc. is used quite a bit in online gaming and chat logs. I wasn't even excessively cursing. So this wouldn't even warrant a ban. However, because my teammate was in denial about the conversation we had in game, his report lead to my ban. I can provide some chat logs if you'd like, but that's not even the point of this post.

The point is yes, there are rules like you mention, but did I break them to a point where you can even consider me breaking them? Or was it a case where context was needed. I mean you're not gonna go around reporting and banning everyone that types "f*ck" in chat right?

I'm just frustrated because A. They actually agreed with me B. They refuse to do anything despite agreeing with me C. They to the point of diagnosing me with suicidal thoughts??? Like WTF is this support system...

The support system is so flawed and so toxic... more than any toxicity I've experienced in game. It's not even funny.

hyperion3182Feb 29, 20209 votes

So let me get this straight:

Your permaban is valid since you kept flaming after a recent 14d ban. After a 14d ban, you are required to be flawless, not "less toxic".
You are harassing Player Support for no reason since the permaban is valid.
You are blackmailing Player Support into harming yourself.
You are exhibiting worrisome denial of what they have answered and what disruptive behavior is.
You are duplicating your spamming and denial on the Boards for no reason.
You will not get the account back (its not yours).

----> Please seek professional help.

KFCeytronFeb 29, 20207 votes

{quoted}

About 2 weeks ago, my account got permabanned. In the couple games, I had used some light vulgar language (who doesn't), and so when my teammates got mad, they decided to report me and my account got flagged. Due to my account having a 2 week suspension in the past, this isolated incident resulted in a permaban.

Yes, this is how the punishment system works. When you get a 14-day suspension, Riot tells you to shape up or ship out. You chose the latter. That's not an "unjust permaban" at all; it's perfectly valid. That is why support is no longer communicating with you. Your permaban was intended to get you to leave the community and never return; support tried to explain this to you but they had no luck either.

phammer16Feb 29, 20202 votes

I did shape up. It's unfortunate that my teammates had a bad game, reported me, and my chat log included very light vulgar language. What I mean by light vulgar language is cursing used in conversation (like you wouldn't go around reporting/banning people for using f*ck, etc. in normal conversation).

As I keep explaining, Riot support members have actually agreed with me in my tickets that these events are not even ban worthy, but simply because I have the 2-week suspension on record, it lead to a perma and nothing can be done.

So if they have agreed with me, why are they not reversing it? It just puzzles me that they come to a conclusion but don't carry it out.

BobTheNoodlesFeb 29, 20205 votes

What do you expect people here to do? I agree that Riot mishandled it. Riot support agreed that you shouldn't be banned. Now what?

phammer16Feb 29, 20202 votes

Well I'm glad that you're not outright challenging my claims so first off I thank you for that. We agree, Riot "support" agrees, yet their system doesn't allow them to agree. So, there isn't anything I can technically do about it except raise awareness. If I ever wanted my account back this post would have to explode, but seeing as how people's first reactions are to challenge my situation, it's hard. I just hope that people will realize that Riot support is a scam, can be considered toxic, and that I hope people upvote and share this in light that one day I might get my account back.

rujitraFeb 29, 20204 votes

They can and do remove punishments that are in error. You are misreading what they said. They did not agree you should not have been punished.

phammer16Feb 29, 20202 votes

"I totally understand where you're coming from and I get your perspective. I don't doubt that you've improved and made drastic changes since the two-week suspension penalty. However, it's not really about that. It's really just that the account received a permanent ban and we cannot make any changes to the system. I know this account means a lot to you and if there was any possible way to get you back into the account, I would be more than happy to do so"

That is a direct quote with my conversation with one of the support members. They have realized the improvement from the 2 week suspension, suggest that they agree with me, but fall back on the fact that nothing can be done simply on the fact that it is a permaban.

"Again, I agree that this is not permaban worthy as a first offense but because of the escalation, a permaban was warranted."

Another quote from another member... They are once again acknowledging that this is not something worthwhile, but fall back on the reasoning of escalation of the account without context.

BobTheNoodlesFeb 29, 20202 votes

Can you try calling Riot through the phone? If that fails can you at least get some refund. $1000 dollars to too much to lose from a dumb ban.

rujitraFeb 29, 20207 votes

They didn't agree with you. They said "I understand what you're saying, but you still violated the rules".

They said you improved. They did not say you were behaving in alignment with the rules.

They also said "this is not permaban worthy AS A FIRST OFFENSE" - but it wasn't your first offense, and because of the escalation a permaban was warranted.

I'm not sure why you think you're reading what you are - they in plain English tell you that while you are being logical, it does not change the fact that you had your chances to improve your behavior to be in line with the rules.

Look at it this way - if you speed 90 mph in a school zone, but you then only go 50 mph next time, you're still going to get an escalated ticket. It doesn't matter you "improved" - you still broke the rules.

phammer16Feb 29, 20202 votes

You seem like a very logical person. I hope we can keep this conversation constructed. I appreciate this debate. Everything you said isn't wrong. I guess it's open to interpretation. Since you use the speeding analogy, I will use it as well.

Riot has set rules in place about chat and toxic language, just like there is a speed limit. If the speed limit is 40, it is usually appropriate to go 5-10 over the limit so 45-50mph. There is some flex room to say that you are going over the limit, but it is still acceptable. Like in my scenario, where I use some language, but I'd say it wasn't excessive and over the top that would warrant anything.

But say you catch an officer on a bad day, and he pulls you over for going 8 mph over. That is the situation I'm in now. Teammates in my game had a bad time and decided to report me over something they disagreed on. Is the ticket really worth ticketing? Is the account really worth permabanning? Well the officer is gonna write me the ticket, and I am gonna get permabanned.

But afterwards, I go to the judge and appeal my ticket and he says, oh, this is not a school zone and you really weren't speeding that bad. There was no harmful intent, not like you were going 100mph in a 40 zone. Not like I attacked someone in my game. Literally just using some language which is normal. I wasn't even saying stuff that would be considered toxic!

In the end, did I break the rules? Sure you can say I did, I can't necessarily deny that. I used phrase like "rtrd". But did I use it in a way that was meant to attack someone, in the sense of toxicity? No, absolutely not. Did it need to be a permaban? Absolutely not! And that's what I'm asking for. I'm genuinely asking for someone to stop reading the script, and analyze this case, which they clearly did, but failed to act on.

At the end of the day, you might still not agree with me. But the most important question to answer is: Did I really violate a rule that was so serious that should result in a permaban?

Permabans should be reserved for those who intentionally cheat, int, or people that say legit hate crime level stuff about race, ethnicity, and berating people to the point of suicide. And honestly, this whole tribunal process has been more toxic to me than I could ever be to someone in the game just because the system is so ignorant to research each case and make the RIGHT human decision.

rujitraFeb 29, 20204 votes

It's not ever appropriate to exceed the speed limit. That's your problem - you think that "so long as it's not 'extreme' it's okay". It's not. The rules are in place for a reason. You not understanding why the rules are in place doesn't mean they're wrong, nor does it mean you can violate them, even a "little bit" (or 5-10 mph). You may avoid being pulled over because the cops are overworked, but "it was only 5mph" won't fly with a judge (trust me, I've tried just that).

The benefit of an automated system is there is no "bad day". It applies the rules exactly the same to all players. There is no chance of a "bad day" for the automated system - it will treat you the same yesterday as it does today as it does tomorrow.

The judge will not say "well, you were only going 5 over, thus you weren't violating the rules". They'll say "you were going 5 over, and you've been warned about this before, so this is appropriate".

This is the crux of the issue - you were told "follow the rules to the letter" and you still didn't get that. You kept speeding - even if it was only 5-10 mph over. And you got caught. You're free to disagree, but the vast majority of the community doesn't want to see toxicity of the type in your chat logs. You were given your chance to improve, and you didn't. So unfortunately, Riot doesn't give you more chances. Because more chances would most likely mean you ruin more games before ending up in the ultimate position of a permaban.

You were told with your 14 day ban that it was your final chance. You screwed up and ended up with a permaban. Over 95% of people in your position would continue this behavior if they were given another chance. Even if you're in the 5% that wouldn't, Riot can't apply special rules to you - they must apply them equally. Meaning to give you one more chance, 19 or more other players would get another chance and ruin more games. That's not acceptable.

Post script: I appreciate your willingness to have a constructive discussion here, and I think that now that you've experienced this, you may very well have no problems on a new account. That unfortunately does not change the fact that Riot cannot make some special exception for you and not apply it to other players as well, the vast majority of which would ruin more games after the "exception" was applied.

Kei143Feb 29, 20205 votes

You have to keep in mind that you've been consistently going over the speed limit and caught, warned and even charged multiple times.

Being a repeat offender is the reason you've been permabanned.

Just to let you know. Asking for reports is considered as a harassment and we've seen plenty of people get punished for asking for reports.

In fact, there is no need to ask for reports. 1 report does the same thing as 9 reports. All a report does is to flag the system to review the game. The toxicity score returned from the review will be the same regardless of how many times a player was reported within the same game. It is also possible for the system to return a toxicity score of 0 if there was no toxicity found within the game.

KFCeytronFeb 29, 20203 votes

{quoted}

I did shape up. It's unfortunate that my teammates had a bad game, reported me, and my chat log included very light vulgar language. What I mean by light vulgar language is cursing used in conversation (like you wouldn't go around reporting/banning people for using f*ck, etc. in normal conversation).

As I keep explaining, Riot support members have actually agreed with me in my tickets that these events are not even ban worthy, but simply because I have the 2-week suspension on record, it lead to a perma and nothing can be done.

So if they have agreed with me, why are they not reversing it? It just puzzles me that they come to a conclusion but don't carry it out.

You obviously didn't shape up. Vulgar language on its own isn't punishable. Directing vulgar language at teammates is punishable. Directing insults or harassment, even without vulgar language, is punishable. If you want to actually show us the logs for the chat that got you permabanned, we can point out exactly what you said to bring this punishment on yourself.

phammer16Feb 29, 20202 votes

EXHIBIT A: [All]phammer16: Bruh corki u phased through my cage [All]phammer16: yea on the way back [All]phammer16: Not the first time phammer16: bot phammer16: plz phammer16: where are you phammer16: ffs phammer16: why do u keep going bot phammer16: lmfao phammer16: Stop ganking bot if they gonna lose phammer16: gank top ormid phammer16: makes no snesen [All]phammer16: Man this jung diff is so real phammer16: lmfao phammer16: nice phammer16: What is your thought process? phammer16: Feed to win? phammer16: Lmfao phammer16: Hey man phammer16: Feed to win right? phammer16: So far behind can't even do anything phammer16: 15 deathsbot lane in 18 minutes phammer16: Jeez i wonder why phammer16: no gnaks mid, got gnaked 3 times phammer16: Killed in their jung and bot didn't come help phammer16: Now they rotating around map and youre useless [All]phammer16: GG [All]phammer16: Report this bot lane and jungle plz [All]phammer16: Yea they're fine because they think feeding leads to wins [All]phammer16: That's literally what this Morg thinks [All]phammer16: Its ok that Yi's dying because in 10 min he'll be useful and Lee will be useless [All]phammer16: Literally what he sdi [All]phammer16: yea dont have late if we have inting yi [All]phammer16: Literally what this morg thinks [All]phammer16: IK we have late lol [All]phammer16: But Morg thinks achieving late is by inting early

In exhibit A above, you can see that I was having a normal conversation/argument with my team. Something that happens very often. Teammates disagree, but I hope you can see that aside from normal argumentation, nothing toxic or extreme was displayed. The context of the game is irrelevant, but I will state that two inting teammates were defending each other, but again that is irrelevant. The closest thing you could even consider "toxic" is when I say "jung diff", and if you consider that toxic, then maybe you shouldn't be judging people because that's not toxic whatsoever.

EXHIBIT B: [All]phammer16: No [All]phammer16: norms phammer16: can yall listen phammer16: we recalled so stop fightin phammer16: group bot phammer16: CMON phammer16: Wasting baron phammer16: stop farming phammer16: Lets go phammer16: kindred idk why u reclaled phammer16: He had ult for the entrie team phammer16: why fight phammer16: when im not there phammer16: dont brah me phammer16: i was getting red phammer16: and you're in their jung for no reason phammer16: RED BUFF phammer16: How bout u gusy let me make the call phammer16: IDK why we went for baron instead of their inhib phammer16: Jax wass top side phammer16: shouldn't have dont baron to begin with phammer16: Whoever the fuck is pinging phammer16: stop pinging phammer16: Let me make the fucking calls phammer16: NOBODY SI BOT I GOT IT phammer16: for the last time phammer16: whoever the fuck is pinging phammer16: stop pinging phammer16: ffs phammer16: this kindred and sett are too heavy phammer16: walk together phammer16: set up vision phammer16: SETT [All]phammer16: GG [All]phammer16: R%%%%% sett [All]phammer16: This team man [All]phammer16: Fucking report jung and top plz [All]phammer16: Kindred fucking top lane lmfao [All]phammer16: Report jung top

Again, normal conversation/argumentation, nothing out of the ordinary here. I drop the F bomb a couple times in this example. Now the one thing you can call me out for in Exhibit B is when I say "r%%%%% Sett". I will say that this was typed in the last 10 seconds of the game, and I understand that doesn't matter. But again, if you think this is targeting someone, then maybe you shouldn't be judging chat logs at all. I was not in any way attacking this person. I was simply a statement of anger at the end of the game. After reviewing this chat log with the Riot support members, they even said "Again, I agree that this is not permaban worthy as a first offense but because of the escalation, a permaban was warranted." This member was very helpful in analyzing the context of the scenario. He understood that nothing was meant of the situation. Additionally, they also said "Trust me, if there was any wiggle room here to get your account back I would take it." This indicates that the member has successfully analyzed the situation and the chat logs, and even sides with me. However, they are following a script and literally have no power to restore my account.

There are clear and obvious things you can point out above especially when I say "r%%%%% Sett". But even the Riot support member has sided with me. They just can't reverse the permaban because they are saying what they are told to say.

KFCeytronFeb 29, 20205 votes

{quoted}

phammer16: What is your thought process? phammer16: Feed to win? phammer16: Lmfao phammer16: Hey man phammer16: Feed to win right? phammer16: So far behind can't even do anything phammer16: 15 deathsbot lane in 18 minutes phammer16: Jeez i wonder why phammer16: no gnaks mid, got gnaked 3 times phammer16: Killed in their jung and bot didn't come help phammer16: Now they rotating around map and youre useless [All]phammer16: GG [All]phammer16: Report this bot lane and jungle plz [All]phammer16: Yea they're fine because they think feeding leads to wins [All]phammer16: That's literally what this Morg thinks [All]phammer16: Its ok that Yi's dying because in 10 min he'll be useful and Lee will be useless [All]phammer16: Literally what he sdi [All]phammer16: yea dont have late if we have inting yi [All]phammer16: Literally what this morg thinks [All]phammer16: IK we have late lol [All]phammer16: But Morg thinks achieving late is by inting early

Accusing teammates of feeding, calling them useless, harassing them in all chat by calling for mass reports (which don't achieve anything, by the way), accusing teammates of inting.

In exhibit A above, you can see that I was having a normal conversation/argument with my team. Something that happens very often.

It only happens often when you're in the game, which is why you're permabanned.

phammer16: stop pinging phammer16: Let me make the fucking calls phammer16: NOBODY SI BOT I GOT IT phammer16: for the last time phammer16: whoever the fuck is pinging phammer16: stop pinging phammer16: ffs phammer16: this kindred and sett are too heavy phammer16: walk together phammer16: set up vision phammer16: SETT [All]phammer16: GG [All]phammer16: R%%%%% sett [All]phammer16: This team man [All]phammer16: Fucking report jung and top plz [All]phammer16: Kindred fucking top lane lmfao [All]phammer16: Report jung top

Shouting at the team about pings (could've muted pings and moved on with your life), harassing Kindred and Sett for dragging the team down, shouting at the Sett like it'll help matters, calling Sett an ableist slur, harassing them in all chat by calling for mass reports (again, doesn't help).

Again, normal conversation/argumentation, nothing out of the ordinary here.

It's only normal when you're in a match, which you won't be anymore.

I drop the F bomb a couple times in this example.

Swearing is okay. Swearing at people is not okay.

But again, if you think this is targeting someone, then maybe you shouldn't be judging chat logs at all. I was not in any way attacking this person.

Are you fucking serious.

I was simply a statement of anger at the end of the game.

"I was angry" is the reason why you lost control of your temper and earned yourself a permaban, not the reason why your behavior should be excused.

After reviewing this chat log with the Riot support members, they even said "Again, I agree that this is not permaban worthy as a first offense

That's right. If this was your first offense, it might've just been a chat restriction. But it wasn't, so you get a permaban because, in a nutshell, you don't learn and Riot is tired of giving you chances.

This indicates that the member has successfully analyzed the situation and the chat logs, and even sides with me. However, they are following a script and literally have no power to restore my account.

No, they are not siding with you. They are explaining that your behavior was bad enough to work up through the punishment tiers and earn you a permaban. If this was your first offense, you wouldn't be permabanned. They would restore your account if it deserved restoration.

There are clear and obvious things you can point out above especially when I say "r%%%%% Sett". But even the Riot support member has sided with me. They just can't reverse the permaban because they are saying what they are told to say.

They did not "side with you," for the last time. They're trying to explain to you how you could've avoided a permaban, which you didn't do. They can't reverse the permaban because that would be the wrong thing to do, and they're required to do the right thing.

phammer16Feb 29, 20202 votes

You seem to be quite ignorant unlike the other people who have responded to this so I'm not gonna humor you. I'm only gonna explain myself once more, and whatever you wanna say is your opinion. I don't accuse my teammates of anything. If they int, it's a fact, not an opinion. I don't "harass" my teammates by calling for mass reports. If they present a reason for report, then they should be reported for inting. They weren't even having a bad game, they were legitimately inting.

This has not happened often, which I've already explained. You just seem to stuck up to see that again, this is an isolated situation which I've already explained. This has not happened for months.

In the context of pings, you wouldn't understand if you weren't in the game. Sure I could've muted the pings, I'll keep that in mind next time lol.

How old are we? I didn't even swear at people. I used swear words in my sentences. Swearing at people would be something like "go f*ck yourself". I did not say something that even resembles that. If you can't handle some swear words maybe you aren't ready for the internet.

If you haven't realized already, unless you're a shallow minded kid like the one who reported me, you wouldn't be offended by anything I said and wouldn't even be arguing with me right now. You obviously have the same maturity level as the kid who got frustrated and reported me for being wrong.

KFCeytronFeb 29, 20203 votes

{quoted}

You seem to be quite ignorant unlike the other people who have responded to this so I'm not gonna humor you. I'm only gonna explain myself once more, and whatever you wanna say is your opinion. I don't accuse my teammates of anything. If they int, it's a fact, not an opinion. I don't "harass" my teammates by calling for mass reports. If they present a reason for report, then they should be reported for inting. They weren't even having a bad game, they were legitimately inting.

This has not happened often, which I've already explained. You just seem to stuck up to see that again, this is an isolated situation which I've already explained. This has not happened for months.

In the context of pings, you wouldn't understand if you weren't in the game. Sure I could've muted the pings, I'll keep that in mind next time lol.

How old are we? I didn't even swear at people. I used swear words in my sentences. Swearing at people would be something like "go f*ck yourself". I did not say something that even resembles that. If you can't handle some swear words maybe you aren't ready for the internet.

If you haven't realized already, unless you're a shallow minded kid like the one who reported me, you wouldn't be offended by anything I said and wouldn't even be arguing with me right now. You obviously have the same maturity level as the kid who got frustrated and reported me for being wrong.

It doesn't matter whether it's a fact or an opinion. Calling for reports is harassment. It's not allowed. If you think someone should be reported, you can do that without going on and on about it during the match. The additional reports have no effect.

This has happened often enough that it's a problem. Raging at your team like this every few months is just too much. Your behavior needed to be better.

Not swearing at people? Really?

[All]phammer16: R%%%%% sett [All]phammer16: This team man [All]phammer16: Fucking report jung and top plz [All]phammer16: Kindred fucking top lane lmfao [All]phammer16: Report jung top

This is swearing at people. An example of swearing without directing it at anyone would be "man, I really fucked up that ult." Another example: "those random crits are such bullshit."

Wasn't it enough to rage at people in game? Do you really have to double down and prove without a doubt that you earned a punishment by calling them "shallow-minded kids" while you're in the middle of trying to convince people that your behavior was fine?

Your behavior is terrible and you don't learn and you think you're perfect and you're sure everyone else is wrong about everything unless they agree with whatever you say. And you're permabanned! 100% deserved. Bye bye now.

BobTheNoodlesFeb 29, 20202 votes

I was a serious player like Plat 1 just saying I try hard to improve and win. It is really easy to get mad when you put so much effort in being better so I get it. I used to play Dota and LoL in the earlier days and it was way more "toxic". F yourself, kys were really common insults being thrown around at everyone including me. The "toxicity" was so normal I couldn't gave a damn. I wouldn't report people for trash talk only feeding. I would also trash talk but only got in trouble for something after two years. I really prefer a "toxic" community like that over the overly sensitive one today. I recently got in more trouble in a few days even though I was less toxic than I was back in the earlier days. Times have changed. People in this forum won't side with you. I assume they are people who get yelled at for not doing well and are also players who haven't expended as much effort in doing well. Its also a theme that the overly rule focused players are silver, unrankeds, and bronze.

alwaysEZ4ENCEFeb 29, 20201 votes

I really don't understand why trash talking is so harshly punished in this game.... and if I were to compare lol and csgo, csgo has so many hackers and its so easy to troll and so ez to trashtalk, yet the community seems so much better than the lol community. but arguing over a stupid boards post wont solve anything..

rujitraFeb 29, 20206 votes

Okay, I want to respond here . Notice the difference between how you talked to me and how you talked to this person? Everything KFCeytron said is valid, but you respond to them by flaming them and raging at them.

You may disagree, but your opinion is that they inted. That is not some fact, and you aren’t the judge. Please realize that your behavior was inappropriate and you’re continuing that behavior in this response here.

I said above that I think you may be able to change, but not if you refuse to accept responsibility for your attitudes and actions.

ZroSlashMar 1, 20202 votes

{quoted}

You seem to be quite ignorant unlike the other people who have responded to this so I'm not gonna humor you. I'm only gonna explain myself once more, and whatever you wanna say is your opinion. I don't accuse my teammates of anything. If they int, it's a fact, not an opinion. I don't "harass" my teammates by calling for mass reports. If they present a reason for report, then they should be reported for inting. They weren't even having a bad game, they were legitimately inting.

This has not happened often, which I've already explained. You just seem to stuck up to see that again, this is an isolated situation which I've already explained. This has not happened for months.

In the context of pings, you wouldn't understand if you weren't in the game. Sure I could've muted the pings, I'll keep that in mind next time lol.

How old are we? I didn't even swear at people. I used swear words in my sentences. Swearing at people would be something like "go f*ck yourself". I did not say something that even resembles that. If you can't handle some swear words maybe you aren't ready for the internet.

If you haven't realized already, unless you're a shallow minded kid like the one who reported me, you wouldn't be offended by anything I said and wouldn't even be arguing with me right now. You obviously have the same maturity level as the kid who got frustrated and reported me for being wrong.

You are legit flaming someone pointing the obvious by quotes. That kind of behavior is the reason you got the permabanned in the first place. Obvious verbal harassment behaviors include things like threatening, yelling, insulting or cursing at a victim in public or in private. If this is aimed at someone in a protected class, it is unlawful. AKA aggressive pressure or intimidation. and it is in fact against riots rules.

alwaysEZ4ENCEFeb 29, 20201 votes

if I got a ban because of this I would honeslty quit this game, make many others quit the game, and never return.

the fact that a trolling nunu can go 2-16 unpunished, while stuff like this gets u permabanned just blows my mind

rujitraFeb 29, 20205 votes

You admit yourself this wasn’t an isolated incident. You had a final warning and you ignored it. You will not be getting your account back.

If you are serious about thinking of suicide because of this, please contact the organizations Riot linked to you. If you are joking or lying to try and make anyone feel sorry for you, then that is absolutely unacceptable.

KingTheTyrantFeb 29, 20204 votes

Unfortunately we don't know what your past bans were for so it is really hard to comment on your overall situation. Maybe the last straw wasn't all that big but everything before this was egregious to get you on the verge of getting banned. At this point I know it really sucks but I really don't think that you will get them to overturn it. Just make a new account and try and be better.

ryanxyzFeb 29, 20201 votes

Then why the error in the UI? Why is there a bug in the client that makes me think I can spend money on an account that is perma banned?

phammer16Feb 29, 20202 votes

My past bans are irrelevant, but for the sake of discussion, it was for toxic chat. Why I say this is an isolated event and is different from the past and is not perma worthy is because A. My 2 week suspension was in November 2019. Leading up to this event, I did not even get a warning in game (usually they give you a little note in client that says you got reported or whatever, but there was not even a warning sign this time.) So basically the permaban was off a single report. B. The context of the chat logs was an argument in chat. Nothing out of the ordinary team discussion/argument was said. My teammate(s) so happened to be in denial and pissed so they decided to report me and because I tend to use very light vulgar language (like you wouldn't go around reporting or banning people for typing "f*ck), this conversation was flagged and my account was banned. C. What makes me so frustrated is your concept of the last straw. The thing is... there is no last straw. I spoke to many support members through various tickets I submitted and many agreed that this is not even ban worthy. However, simply because I had a 2 week suspension prior, this escalated to permaban.

They realized that what I was saying is correct, but failed to act on it. How does that make any sense? You're agreeing with me, yet you refuse to fix it. What different is this than communism?

MagicFlyingLlamaFeb 29, 20204 votes

Nobody gets permbanned for an "isolated incident", and nobody gets permbanned unjustly in my experience.

It is outright impossible to jump straight to a permban unless you are hacking or otherwise blatantly violating the rules in premeditated fashion.

You seem disinclined to show log screenshots, though..

KFCeytronFeb 29, 20203 votes

{quoted}

Nobody gets permbanned for an "isolated incident", and nobody gets permbanned unjustly in my experience.

It is outright impossible to jump straight to a permban unless you are hacking or otherwise blatantly violating the rules in premeditated fashion.

It is actually possible! It's very rare, but can happen. Riot support pages state that it's possible, and I have one such case bookmarked.

https://boards.na.leagueoflegends.com/en/c/general-discussion/BZLrhHt5-how-the-hell-is-this-permaban-first-penalty-ever-recieved

LùmenFeb 29, 20204 votes

" but since it is not up to them, they can't reverse it." That is very false

phammer16Feb 29, 20202 votes

I mean yea it's up to them. But they are mainly there to reverse accidental permabans. In cases like mine where deep investigation and context and circumstances are considered, and outcomes might be different, they have no choice except to read the script. Like I said in other comments, they have gone as far as analyzing the situation, agreeing with what I have to say, but when it comes to the final step of simply reversing the ban, or even installing a chat permaban as I had suggested, they can't even do that.

Dr Cat PoochMar 1, 20204 votes

You keep claiming that the negativity was an "isolated incident" or "just one bad day" but if you've gone up the punishment tiers, then that means that it isn't isolated and that you are consistently and/or severely negative and toxic to your teammates. When you receive a 14 day ban, you are clearly told that the very next valid report will cause you to receive a permaban. Riot support said that your logs would not be enough for a permaban as a first offense, but this is not your first offense. This is at least your fourth offense.

You also claim that the negativity that you displayed in your game is "normal". While it may be common to see this kind of argument, that does not mean that the behavior is okay. Your speeding analogy is not a good argument in your favor, because cops in smaller towns pull people over for going 5-10 mph over the speed limit all the time, because they have less to do. They have the time and resources to devote to catching even those who only break the law in minor ways. Riot's automated system is the same. They can catch those who make minor infractions when they're on their last chance.

Additionally, your level of negativity in the chat logs you provided was not minor. You used zero tolerance words, called for reports, generally put your teammates down, and overall contributed to a negative environment for your team. This was not a case of a lot of minorly toxic messages. You very clearly crossed the line.

Finally, I suspect the reason that Riot support sent you links to suicide support resources is because you said something about feeling like you wanted to kill yourself or this game being the only thing you live for. This is an appropriate response for a company that is not engaged in therapy or counseling services.

ZodshipmedFeb 29, 20203 votes

Ever since they made it so that replying makes it so that someone else sees it, customer support (not just riot's) have felt like insulting you or barely reading what you say.

Just add a report feature already, it's nonsensical to assume that "our customer support is just nice so there's no need ;)", blizzard should especially do this since theirs is still worse.

PombagiraFeb 29, 20202 votes

Chat logs?

phammer16Feb 29, 20202 votes

Yup I posted logs underneath another person's comments and went over what the Riot support member said in response. Scroll down and you should see it. They sided with me and sympathized with me, even going as far as saying if it were up to them they would reverse the permaban. But because they are mere lackeys in the system, they are not allowed to reverse the permaban.

22 Caliber RifleFeb 29, 20202 votes

Can this thread be locked. Some of the content has gotten out of hand and has gone from some what constructive to straight up arguments

CatastroclysmFeb 29, 20202 votes

Wow. Player behavior team is seriously pathetic.

Stop punishing people for saying no no words, and punish people actually running out down.

s1ut for jhinFeb 29, 20202 votes

I am really not sorry considering you did bring this onto yourself.

The reason I kinda sympathize is, my friend has been banned for 14 days several times at short intervals. He is pretty sarcastic and borderline toxic in chat, but all these bans were because of inting, like hard inting. 0/25/2 inting.

I don't think you really said something so bad it deserved a bigger punishment than the one my friend got.

However this doesn't justify your behaviour at all.

Only shows inconsistency on Riot's part, and they should definitely be called out on that.

Rj ownsFeb 29, 20202 votes

Only reason you are crying about this, is cause you spent 1000s on a FTP game. If you actually read the ToC, Riot has full ownership of the skins regardless, you are buying a 'rental' for the skins for the duration of the account. Whether the reason you lose access is cause rito decides to delete the game or feels like banning you, there is no ifs ands or buts about it.

All you can do is get help from support, if they can't do anything then you are fresh out of luck. Looking at your chat logs, it is a general ragey person's chat logs. However since people don't report often enough to warrant any flags. It usually flies under the radar. However, the 14 day ban is a final warning. If you set off a flag again it should automatically go to a perma.

This is what was told to me when I was put on a 14 day for essentially the same thing, it goes a few 10 game chat restrictions then a 14 day and then a perma. Each level has a threshold of probation where one valid report will get you instantly put up to the next severe option. Basically till you get back to honor level 1.

Take this as a lesson and next time don't spend money on a FTP game that actively bans people and also learn to let the plebs int themselves to iron.

ZroSlashMar 1, 20201 votes

How the system works is if it was chatting that got you there it starts with chat restrictions then little bans than the big ban THEN the perma ban. Does not matter if it was even 3 years ago it matters that the account has had problems and a record. If you do a few crimes that go on your record than you wait 10 years later do they just vanish cause of the wait? no they are on you forever and that's how any game really works from League to Gmod and Minecraft.