Permabanned for using a third party software

SamtheSlenderman·8/31/2019, 4:53:58 AM·14 votes·12,787 views

Can someone please help me resolve this issue. I just randomly got this notification saying I've been permanently banned for using supposedly third-party software. I don't even understand how it happened or even what happened did I do something?

Update: I just took a look at my match history and saw 2 games were played right after I got off from last game at night

I honestly feel so frustrated like I am crying while writing this because I've had this account for 10 years since this game first came out. And seeing something like this happen to me just throws in a huge weight of stress. The fact that I permabanned following from getting hacked. If anyone get ahold of a rioter or any employee please I ask for the community's help or anyone's really.

UPDATE: THANK THE LORD THEY RESOLVED THE ISSUE OMG IM LITERALLY CRYING AGAIN

19 Comments

MagicFlyingLlama8/31/2019, 5:23:12 AM6 votes

Send a support ticket requesting investigation if you suspect your account has been stolen.

saphireflame1238/31/2019, 5:23:30 AM4 votes

Oof so someone hacked you?

Is the password still the same or nah?

If it was changed, contact Rito support.

Lapis8/31/2019, 5:27:51 AM4 votes

I believe that those weren't your games because you don't seem to play those champs, although you do have the most diverse champ pool I've seen recently. Are you a fill player? The thing I find interesting is, if those two games were played with third party software, you'd think they would have done better. Who cheats and still goes 9/10/20?

tbh i am bad lol9/1/2019, 3:07:45 AM3 votes

You got me smh until I see your update. Good for you!

Lapis8/31/2019, 4:18:05 PM1 votes

Hey, I just saw the update, I'm really glad things worked out!

Moireenelde8/31/2019, 11:17:00 PM1 votes

{quoted}

Can someone please help me resolve this issue. I just randomly got this notification saying I've been permanently banned for using supposedly third-party software. I don't even understand how it happened or even what happened did I do something?

Update: I just took a look at my match history and saw 2 games were played right after I got off from last game at night

I honestly feel so frustrated like I am crying while writing this because I've had this account for 10 years since this game first came out. And seeing something like this happen to me just throws in a huge weight of stress. The fact that I permabanned following from getting hacked. If anyone get ahold of a rioter or any employee please I ask for the community's help or anyone's really.

UPDATE: THANK THE LORD THEY RESOLVED THE ISSUE OMG IM LITERALLY CRYING AGAIN

How long did it take for the issue to be resolved? I am having the same problem!

Doornie9/1/2019, 2:27:17 PM1 votes

{quoted}

Can someone please help me resolve this issue. I just randomly got this notification saying I've been permanently banned for using supposedly third-party software. I don't even understand how it happened or even what happened did I do something?

Update: I just took a look at my match history and saw 2 games were played right after I got off from last game at night

I honestly feel so frustrated like I am crying while writing this because I've had this account for 10 years since this game first came out. And seeing something like this happen to me just throws in a huge weight of stress. The fact that I permabanned following from getting hacked. If anyone get ahold of a rioter or any employee please I ask for the community's help or anyone's really.

UPDATE: THANK THE LORD THEY RESOLVED THE ISSUE OMG IM LITERALLY CRYING AGAIN

I just literally got the same issue. I tried logging in this morning, just to see my account is banned for the use of third-party software. When i saw your story, i immediately checked match history: 3 games i never played. With 2 champions i never play (vayne and fiora) in a game mode i never play (ranked). How can i fix this asap?