Boards›Player Behavior

Riot, what is your actual plan for dealing with trolls?

General Esdeath ·3/6/2019, 9:00:32 AM·6 votes·6,189 views

In the Replays FAQ, Riot answers the following question:

I CAME ACROSS A BAD BEHAVIOR/TROLLING CASE WHILE I WAS PLAYING, CAN I SEND THE REPLAY TO PLAYER SUPPORT AS A REPORT?

To which they respond:

No. You know the drill: if you see cases of trolling, intentional feeding or bad behavior, please report it after the game as usual. The Instant Feedback System will take care of this for us!

Which, after all these years with it, I've yet to see any improvement on the system except for intentional feeding. Which is great, but honestly that's the easiest thing (aside from flaming) that's easy to program a bot to detect. But what about other methods of trolling, such as taking Nunu smite support and stealing your junglers camps while following them around? Or telling the enemy in all chat where your jungler is? Or holding a game hostage? Will these players only be punished when a post about them reaches the front page or boards or reddit? I know you're against the tribunal because it was painfully slow, but I think we need some kind of system where live players can look at these reports.

I'll level with you guys, I don't care if it takes months for someone to be punished, as long as they're punished.

27 Comments

Jamaree3/6/2019, 9:25:28 AM2 votes

There will sadly never be a system to properly and perfectly handle trolls sadly. We can mitigate them at best, but trolls are always going to be a thing and will always be harder and take longer to catch compared to flamers and inters.

Kei1433/6/2019, 12:35:51 PM2 votes

What you want is to see evidence that people are punished. More of a clarity problem than a detection problem.

Voldymort3/6/2019, 9:05:05 AM1 votes

But what about other methods of trolling, such as taking Nunu smite support and stealing your junglers camps while following them around? Or telling the enemy in all chat where your jungler is? Or holding a game hostage? Will these players only be punished when a post about them reaches the front page or boards or reddit?

tickets work too

but I think we need some kind of system where live players can look at these reports.

it's called "the ticketing system". now with live support!

[slayer-jinx-wink]

Thats Karma3/6/2019, 11:21:25 AM1 votes

{quoted}

I'll level with you guys, I don't care if it takes months for someone to be punished, as long as they're punished.

Many players get away with their toxic behavior. Riot cannot feasibly provide the type of moderation a game of this size requires. Their crappy automated system is the best it's ever going to get. If you want higher quality gaming communities you need to have a smaller gaming community.

AeroWaffle3/6/2019, 12:22:12 PM1 votes

Which, after all these years with it, I've yet to see any improvement on the system except for intentional feeding.

Intentional feeding is a form of trolling.

Which is great, but honestly that's the easiest thing (aside from flaming) that's easy to program a bot to detect.

I can't imagine the nightmare it is to improve the intentional feeding detection when millions of games are being played, many with strange edge cases of unintentional feeding. This is not simple "If (x) then (y)" programming when the intricacies of the decisions relative to other champions (both friendly and enemy), towers, items, levels are all factors that could go into a decision.

But what about other methods of trolling, such as taking Nunu smite support and stealing your junglers camps while following them around?

Manual review will likely have to be used to pick up cases like this.

Or telling the enemy in all chat where your jungler is? Or holding a game hostage?

Same here.

Will these players only be punished when a post about them reaches the front page or boards or reddit?

Submit a support ticket if you want a better chance of a manual review.

I know you're against the tribunal because it was painfully slow, but I think we need some kind of system where live players can look at these reports.

Placing the decision in the hands of the players is placing the decision in the hands of unreliable sources.

JayceGatsby3/6/2019, 2:43:08 PM1 votes

Riot already showed incredible sportsmanship and 0 troll tolerance hwen they warned pro team that banning 5 champions is not ok. I think we are on the right passage!