14-day suspension for inappropriate text

CookieGenerator·1/5/2018, 7:54:58 PM·2 votes·1,017 views

Didn't get a warning, or a chat restriction. Just boom, a 14-day suspension for a game i finished 20 min prior. From what i read in many places riot has bots to do most of the work for them, these bots flag words like "kys" especially since they take suicides very seriously. But bots cant see context thus falsely banning players cause the bot saw an "inappropriate" word of sentence. after submitting a support ticket and waiting 11 hours (which i guess i counts as luck) i got a reply basically saying no, you wont get your suspension lifted. you deserve it. well i say you decide for yourselves here's the included msgs i sent that were "inappropriate":

Game 1 CookieGenerator: or dont CookieGenerator: i do a crap ton of dmg CookieGenerator: we need engage CookieGenerator: wtf do u want CookieGenerator: i pinged u once CookieGenerator: no need to ping fucking nine times CookieGenerator: yasuo get frozen mallet please.. CookieGenerator: whats funny mate CookieGenerator: we need need someone to engage CookieGenerator: cuz ur retarded CookieGenerator: yuea CookieGenerator: yea CookieGenerator: you legit go in and kys CookieGenerator: you catch snowballs like you're supposed to CookieGenerator: wp CookieGenerator: i dont like players like you tho CookieGenerator: i start flaming cuz u start being toxic for no actual reason CookieGenerator: + saying you are kys isnt flaming CookieGenerator: i mean CookieGenerator: wp CookieGenerator: that poro king party snack is so bad in a middle of the fight CookieGenerator: zones u so hard xd CookieGenerator: welp got lord dominiks CookieGenerator: does malz have his ult up every 10 sec or something xd CookieGenerator: sure feels like it CookieGenerator: that ult was good tho janna CookieGenerator: got em all in one place CookieGenerator: ggwp

i get that i wasn't an example for a perfect player or anything but all the bot does is flag words like kys no matter what the context is a chat log would be nice, if there is one stored anywhere on the pc let me know i will gladly post it.

EDIT: here's an official article about the punishment system https://support.riotgames.com/hc/en-us/articles/207489286-Instant-Feedback-System-FAQ- And i never got a chat restriction, not once. and i really doubt so little of an act should result in the skipping of the chat restrictions

23 Comments

Sona Ping1/5/2018, 8:19:09 PM3 votes

You already know to talk with support so we will set that aside. Since you are just looking to discuss the system with this thread: Yes, we do not have science fiction novel level artificial intelligence moderating children's video games yet. The AI we have do have a bit of trouble with judging context and informal speech and may not be able to tell the difference between "kill yourself", "legit go in and kill yourself", and "legit go and kill yourself".

Umbral Regent1/5/2018, 8:05:51 PM3 votes

If you're going to suggest players kill themselves under tower or whatever, be friggin' smart about your wording. Don't say "kys", say "tank a death", "get executed", something.

Context doesn't matter. You should know better than to say it when there are a variety of other ways to phrase it that give other players game-relevant context to know what you mean.

zPOOPz1/5/2018, 8:02:12 PM3 votes

how about the bot correctly flagged word like this? What other context should I read in that?

CookieGenerator: cuz ur retarded

Barkley1/6/2018, 9:28:27 AM2 votes

FFS, isn't it common knowledge by now that KYS is a zero-tolerance word?

Why do people keep using it and wondering why they get banned. I swear I see threads like this 2-3 times a day.

nerak231/7/2018, 12:47:16 PM1 votes

IMO, Riot made the wrong decision on unbanning you for just repeating that zero tolerance word!

Sure looks like you used it in your logs and then said its not....toxic...

Your lucky here friend ! Just saw your other thread, I suppose you just delete this one now, right?

Telephone Booth1/5/2018, 11:23:39 PM1 votes

I get that you meant he goes in and dies, but yeah now you know KYS is like a buzzword/phrase that will automatically get you a punishment. I'm surprised you didn't know that, considering how strict Riot is on chat, I would hope people would not want to be ignorant of how their system works. But I can understand how you didn't know. You have a life, it's just a game... who wants to go research rules for a game? Lol.

But also, you did call him retarded, and Riot classifies that as a phrase that can escalate punishments as well. For some reason idiot isn't as bad, even though calling someone an idiot is in the same realm, but that's beside the point. If I was you I would just take this as a learning opportunity and carry on with your new knowledge that will protect you from any future bans.

HalcyonDweller1/6/2018, 8:27:28 AM1 votes

Hey there, I know it sucks to get frustrating teammates... but you really shouldn't be resorting to calling them retarded and being so negative. Using the word 'retard' like that was extremely disrespectful to people who genuinely suffer from mental retardation. I strongly advise against that.

Now that you're on a 14-day ban you're on thin-ice with a permaban waiting in the deep blue below you. You're gonna have to be really careful not to get punished again because the next tier is automatically a permanent ban. To help with not getting banned, I've got some advice. I wrote it elsewhere before, so I'm just going to quote it here:

{quoted}

Ok for advice I've got a few things. A lot of it is written out in the post linked below, but I'll elaborate a bunch and add a few points in my comment here as well.

https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/bv2m7fx4-feeders-and-toxic-teammates-got-you-down-this-may-help

Warning: Wall of text incoming. It's a lot to read, but trust me it's all useful techniques that I've used to great effect in my own games. It's worth your time if you are willing to read through it all.


1. On avoiding getting banned:

You don't want to get banned obviously, so first and foremost you should avoid being negative, passive aggressive, or insulting in any way from this point on. A good rule of thumb is this: If you wouldn't say it loudly to somebody in a public place in front of someone who's respect you hold dear, it's probably not something you should say to a stranger over the internet. Avoid being sarcastic, or saying anything to blame teammates.

Generally speaking, anything that you say that might anger your teammate is something that could make them report you. Whether or not their report for that statement is justified, if it triggers the IFS to review your behavior and the IFS finds something else that you said in that game that it thinks is punishable, it's going to punish you for the second thing even if the person reported you for something else.

Keep in mind that after a 14-day ban you're going to be on super thin ice. Even minor negativity may be enough to trigger another punishment, and unfortunately (and in this case, unfairly in my opinion) for you, the next punishment in the progression is a permanent ban. If you are not absolutely certain that you can talk to irritating teammates without saying something punishable, then it is better to not talk to those types of teammates at all. Mute them and don't even acknowledge what they say. You can safely report them yourself after the game and leave it in Riot's hands to deal with them.

After several months of consistently honorable (or otherwise positive) behavior, your account standing should improve and that 'thin-ice' and danger of being permabanned will loom over you much less.


2. On using past, present, and future tense to better steer discussions in a positive direction:

It especially helps to steer conversations into the future tense. reasons being this:

  • The past tense is often used for assigning blame
  • the present tense is often used for discussing values
  • and the future tense is often used for making choices or decisions in the future.

This is a subtle twist of language that a lot of people don't realize affects their discussions with others, and they react to it on a subconscious level.

For example, picture this happening in one of your games. Person A just died to a gank because they pushed up too far and didn't ward. Here we will look at the outcomes of using different verb tenses to discuss their death.

Case 1 - Past tense:

Person B: Dude you shouldn't have been so far up <- notice the past tense, this will often make Person A feel like they are being attacked, and they are more likely to react by defending themselves instead of focusing on playing smarter the next time. person A: I wasn't trying to die, they just caught me! It wasn't my fault!!!

Here Person A argued instead of recognizing or learning what they need to do better next time (ward and watch out for ganks).

Case 2 - Present tense:

Person B: Aww man that sucks, I'm sorry you're dead right now. it's not fair how they can pull bullshit like that. person A: Thanks! Yeah, it's so unfair!

Here both players commiserate over the unfortunate event. Nothing is learned from it, but Person A is at least feeling supported by person B. As long as you use the present tense like this (to express support for a teammate after something bad happens), it will serve a good purpose because it will put Person A's mind at ease and they won't be worried about getting flamed by Person B every time they make a mistake.

Case 3 - Future tense:

Person B: Oof that's unfortunate. Lets try to ward next time before you push like that again, maybe it will help keep you safe. person A: Thanks! I'll try that.

Here person B makes the discussion focus more on what to do about the problem in the future, and they do it in a helpful way. This helps Player A to see why their push ended badly for them and gives them a clear goal - a safer strategy to try the next time that they want to push.

Also, keep in mind that verb tense is more than just talking about when to do something. Telling somebody to "stop feeding/flaming" or to "feed/flame less next time" isn't really using the future tense, because it is still making the player's mistake from the past into the main focus of the discussion.


3. On maintaining team morale and preventing tilt and arguments.

A lot of the time, people begin to argue or tilt because of plays going badly. They can't accept responsibility (or fault / blame) for their mistakes, or they are upset because somebody else's mistake made the game harder to win.

A series of bad plays is sometimes all it takes to drive a team into the worst sorts of in-fighting and arguments. This is why it is super important to maintain team morale and to keep people focused on strategy and future plays.

When a play goes badly, you can head-off (or prevent) multiple problems. First you can prevent the player from tilting and getting anxious or afraid of their mistakes getting them blamed or harassed by the team. And second, you can help the whole team to not tilt by turning the focus away from the mistake and towards what can be done to prevent or make-up-for the mistake in the future.

To do this you need to use a combination of the present and future tense, in order to make the player (or team) feel supported while also giving them a clear goal of something to do better the next time around. For example, the future tense case from section 2. Notice how Player B commiserates with player A to make them feel like Player B is on their side ("oof that 's unfortunate," and then gives them an idea for what to do next time ("Maybe if we ward next time it will keep you safe.")

Maintaining team morale isn't just about preventing tilt though! You don't even have to try to make players feel better after a bad play if they are already feeling great in the first place! This is why it is important to compliment teammates whenever a play goes well.

If the jungler ganks top and they kill the enemy or force the enemy to waste resources... Say something like "good teamwork top & jungle" or "great gank" because these sorts of things will make them feel good about what they did well, and make them feel motivated to try to do such teamwork successfully again in the future.

If bottom lane gets a tower or mid lane roams and makes a successful play, compliment them for it! People love praise and it will make them feel like you have their back.

This has another benefit of making them trust you more, that way if things go wrong later and you need to give feedback or suggest they do something different, they will already think you are nice and will be less likely to take it personally or get upset when you tell them to do something differently.


Conclusion:

Phew! That was a lot, I hope it wasn't too much of a wall of text. That's most of what I have to say for now.

I've used each of these techniques to great effect in my own games, and I highly recommend you try them in your own. If you have any questions about them or you want to discuss other techniques, just let me know I'll be happy to talk more about this.

Pandemic Punch1/6/2018, 9:40:58 AM1 votes

I am following an account that I reported who called me a %%%%%% and a retard. That account is currently still active. It seems like they ALWAYS get away with it in my games. Riot needs to not punish or work on their consistency.