Riots TOS explained, incompetence exposed

http://imgur.com/F0tIk7S This is garbage.

Talking to the support staff is pathetic. It's literally like talking to a brick wall. I've been made to wait 4 days to only receive a botted reply. At the end of the day i don't expect to be unbanned, but i what do expect is Riot to publicly address that their TOS is flawed. No one is going to sacrifice 260ping for voices, i live in Australia, I'm not willing to change servers to Africa just for a voice over. Especially when it could be implemented quite easily since everyone already has the files. This is rubbish.

TLDR (I'm banned because I didn't change regions, to experience Japanese voices instead of the English ones? Even though there was no way this was apparent on a global scale in terms of knowledge. We are sorry to inform you OCE but you must now play with 260 ping to experience other regions voice overs :) The resolve should be that changing voice-overs/language is a ingame client option. )

The following is what my appeal consisted of. As long as I got my original message across that is all I want from reddit/boards, but if you would like to see into my case continue reading.

Hello Rubik, You state that you have looked into my account but yet you seem indecisive about what I'm banned for as you bring 4 things into the accusation. Scripts, hacks, exploits or unauthorized third-party programs. It's obvious to the reason why you cannot specify why people are being banned because you cannot pin-point why. This is not a matter of a breach of security, it's all covered up due to your incompetence of a flawed banning system. What is the point of a riot support option when you're just going to receive a blatant botted reply ignoring the context of the appeal? To me this seems clearly negligent and not professional in any regard, I've seen this exact same post on multiple quoted board threads from you, can I please have an actual human reply.

I could provide relevant proof to prove my case, but i know it would fall on deaf ears, so there's no really point to doing that. Lets look at the whole grand-scale of the ban-wave. Firstly I understand the program i used was in breach of T.O.S, But something I don't understand is how i am banned for breaching terms of service, when the process is just different, the inconsistency of this subject is invalid when you look at the context of your terms of service. Allow me to elaborate, i just got a straight out ban.

the process in the way i was banned, i feel it has too many loopholes. I feel your company has mistakenly exploited something inevitable, that we can resolve now. Employees say the change of audio files is permitted, but through a loop-hole I was banned technically for no reason. If anything I shouldn't be banned for in which the process i used a program that concludes to the same result as doing it manually as your rules permit.

From my point of view I didn't want to corrupt my files, so i sought for a program which would do it for me automatically, which from a customers perspective makes them feel safer rather then manipulating/altering the game files manually. Do you want your customers to be messing around with your content and potentially ruining their game files. When I feel this option to do so should be implemented in the client, especially if its originally in another region.

I read on the official league of legends forums, someone in charge said to change regions if you wanted to experience different voices? Come on man. the process in modifying your game to have custom audio was allowed by Riot-Employees themselves, I feel the quick way to resolve this to just not allow this in the first place to prevent in the inconsistency which got many others & myself banned. Which from a customers perspective makes it feel like they were banned for nothing. but if you want to move on to fix it in the long-run, Anyone with common sense would agree here.

I feel your terms of service should be reviewed and rewritten because there's no way this doesn't sound invalid, I think you should publicly announce that on riots side that there is a fault, I know it happens sometimes but I feel it should be publicly addressed, the fact is. the process in which it is done should not get you banned, especially if you come to the same result. To avoid all of this mess, don't allow any modifications of voice files in the first place.

So as I just exposed, Does Riot-Games want to be known for a inconsistent Company, seemingly incompetent to come to a complete resolve? you at riot games should see it like this too right? Your anti-cheat is banning people for using a program which does it for you automatically, I understand that a vast majority of people are crying wolf, when it really isn't the case and perhaps they deserve to be banned, but who am i to say they are wrong. Because I highly doubt everyone legitimately cheated, 99% of bans could not have been correct.

The rules should be altered or complete so there is no loop-holes to manipulate or furthermore on your end you should incorporate audio files to be changed in the client to cater to your vast amount of players, who come from all regions. Riot's terms and conditions are inconsistent in terms of how many loop-holes that can potentially ban you for something that is allowed.