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@Riot behavior team; Zero to perma-ban, what is happening?

Dominick Destine·5/21/2016, 6:06:19 PM·3 votes·921 views

I went through a very traumatic ordeal and have seen other people talk about going through the same. These people and I have one thing in common; We were all toxic but were at zero punishment tier. Note the admission of guilt; None of these people (That I've seen) claimed to be innocent.... their argument was my argument, "I was never toxic enough to justify THIS " (Zero to perma-ban)

Although I doubt I will get a response, I want to know what is happening that players are being given the maximum sentence from zero, completely bypassing all punishment tiers and violating established protocol. This is extremely unorthodox and against Riot's precedent.... except in cases of ultra-toxic behavior , which neither these people nor I engaged in.

Ignore me if you like, it's not like you haven't done it before.... but I want to know if this has been a horrible oversight or if you intended to completely destroy your player's faith in you/your system in such a fashion.

Riot has said many times that going from zero to perma-ban is something that occurs a very small fraction of the time, out of a very small fraction of players that get perma banned. So we're talking about the 0.1% of the 0.1% ish, the worst of the worst.... SO WHY ARE MID-TO-LOW LEVEL TOXICITY PLAYERS BEING SUBJECTED TO IT? These perma-bans were done manually.... this was not a system error. Do you understand how atrocious that is?

I have no power, Riot has the power and can do whatever they want. But as a player that's been with them since season 1, this has shaken my loyalty against them more than anything else ever could. This was a very deep betrayal and the lack of explanation as to what happened is the equivalent of pouring salt on the wound. What happened? some people have said I am a "Riot fanboy" and a "Suck up"... maybe they were right because if someone had told me that Riot had perma-banned them from zero punishment level, I would have called them a liar. Even if they rescinded the order... well, more like reduced it to the second-worst level punishment tier (WTF?), that's still incredibly egregious.

I wanted to believe that it was a simple clerical error, but being told repeatedly that this was done purposefully by a Riot employee makes me seriously doubt their system, their employees and their company. What went wrong? what happened?

25 Comments

Happy Jack5/22/2016, 3:08:39 AM2 votes

Happened to me.

I deserved punishment; mildly negative attitude, usually reflected in the lobby. Never manifest in gameplay, always played to win.

Probably shoulda got a chat restriction, not an instant bump to permanent suspension given my account was in good standing.

At least I was reduced to 2 week ban, which I can't argue with because I deserved some discipline (a chat restriction probably woulda sufficed).

Here's my post a few weeks ago about it:

http://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/EoL90NIf-riot-a-note-about-my-egregious-permanent-ban

scazzman5/21/2016, 6:18:28 PM2 votes

my guess is either A. its due to the recent ban wave for scripting "most likely" B. they're cracking down on a behavior they haven't been before "at least not as hard" such as flamebaiting or passive aggressive trolling C. it's a bug

aj502 Oneill5/21/2016, 9:36:58 PM1 votes

You're right.... but not because I am no longer perma-banned rather because I know exactly what would be found in my logs.

Did you get unbanned? If so, was there an explanation?

Primaquarius5/21/2016, 10:17:04 PM1 votes

I really doubt it

DrCyanide5/22/2016, 5:05:41 AM1 votes

How much do you want to bet that the most Support can do is put players to two-week ban level?

I think the problem with this board is there is so much white noise that it's hard to see the legitimate cases that need attention. "Does this really deserve a ban?!" is the title of most topics where the person worked their way up, punishment tier by punishment tier, but the same title could describe someone who went zero-to-permabanned.

EndlessSorcerer5/21/2016, 9:46:33 PM1 votes

Wait, didn't Riot already unban your account and put you back at the third punishment tier (though I may be wrong and you may have been set back to 0) a week ago?

Did it just happen again?

TrulyBland5/21/2016, 7:48:49 PM1 votes

This is extremely unorthodox and against Riot's precedent.... except in cases of ultra-toxic behavior , which neither these people nor I engaged in.

How do you know they didn't engage in this kind of behaviour? You are jumping to conclusions here. Yours might have been a rare case. Honestly, it's even difficult to judge how bad of a mistake your permaban was without knowing your logs. This could be anything from "oh well, I guess it's a grey area" to "Holy shit, how did they fuck up this badly?".

I understand that you might not even be interested in your logs, seeing as your perma was removed... but anybody that doesn't get it removed should absolutely be interested in their logs. And if it truly is some sort of an abuse in power that manages to trickle through all possible checks and balances you can always turn to the forums.

I've hardly ever seen cases where people posted chat logs when claiming they didn't deserve an instant permaban. And the few cases I've seen have been smited eventually, because they were either lying about not having been punished previously, or there were other factors not visible in chatlogs.

Mistakes happen, and I'll be the first to admit that we should always be critical of systems like this. But when there is this much transparency (at least when it comes to toxicity-based bans), I find it difficult to believe that these errors are frequent; and even more difficult that those errors are not undone upon sending in a ticket and investigating the case.