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Smurf hacked and banned - Help needed

Bambosa·3/13/2019, 4:47:55 PM·1 votes·3,007 views

Hi,

I just want to know where I stand with a ban my smurf received. So here's the story from my POV. My smurf was created in late 2015, was levelled to 30 etc and had a decent bit of RP purchased on the account. I stopped playing league for about 1.5 years with the odd login (to my main, not smurf). I have started playing again as I am enjoying the game again now.

I logged into one of my email accounts yesterday (just so happened to be the one my smurf is tied to) and I notice an email from Riot saying my smurf was banned for use of 3rd party programs or w/e (email from the 10th Jan 2019 - yes it took me this long to see the email, not exactly an email account I use for much, just has a few accounts for different things tied to it). I tried to login to the smurf account on the website and couldn't get in (someone had changed my password). I recovered the account via email so that I could raise a support ticket to investigate the ban and compare IP information for logins between my main (I actually play on) and my smurf (which I personally haven't played a game on for almost 2 years) to which Riot replied with a fat nope. How can they refuse to investigate or at least acknowledge that the smurf has not been played on by me for such a period of time.

I want to know where I stand with everything I purchased on the account, because as far as I am concerned, I have done literally nothing wrong other than not logging into my smurf for a long time, I have lost my investment because someone was able to get into my account. I am totally fine with Riots zero tolerance stance on cheating and fully support it. Prior to this, neither account has ever had so much as chat restriction since they were created.

I don't really care about the account itself, it's the fact that I purchased stuff on the account that I have now lost. I get that I am responsible for safeguarding my own account, but what is Riot support for if they can't help with a cut and dry case like this. I am waiting for them to send login logs from both accounts so I can prove it myself, but I shouldn't have to.

I just get the feeling the support staff don't really care enough to have a look into it. If they refuse to unban the account, the least they could do is credit my main with the value of RP that had been purchased on the account or something because if they don't, I am left out of pocket. If I were to chargeback the RP from my smurf I would probably lose my main too, so not at all sure where I stand.

Thanks to anyone that is able to help/provide some clarity.

4 Comments

Voldymort3/13/2019, 4:55:27 PM2 votes

The terms of service clearly state that refunds aren't a thing. Sorry.

Besides, much like the account itself, those skins you purchased aren't technically yours. They still belong to Riot. That rp purchase simply means that riot is allowing you to use their skins on your account. So i'm not sure how you intend to get refunded for a rented item that you already benefited from...

Hotarµ3/13/2019, 4:57:57 PM2 votes

If the account was hacked and banned, they won't overturn it since someone has to be held accountable. It's a shitty situation but they can't just let it go unchecked because someone was ruining games through that account.

Have you checked the match history? If you didn't play on it for such a long time you should be able to tell if your account was compromised.

Also, I wouldn't chargeback the purchases because if it's the same credit card / payment method you used on your main, I assume it would get banned. I just don't think the risk is worth it.

Bambosa3/13/2019, 5:05:57 PM2 votes

Thanks for the response, I totally understand that Riot doesn't want to let any form of cheating go unpunished. I totally agree, which is why I am not really even that bothered about the account. It's just the clear injustice and outright refusal on Riots part to do the decent thing and at least confirm that it wasn't me, because I just feel cheated.

Bambosa3/13/2019, 5:22:17 PM1 votes

Also I checked the match history, but as it has been banned since 10th Jan without me knowing, there is nothing in the match history and Riot are yet to provide me any login/match logs.