25 game chat restriction and similar penalties

In this post I will paste a slightly edited email that I sent to an unnamed Riot employee. In it I express my feelings on the current penalty system (repeatedly refferred to as "the system") and my experiences with it this season.

"Hello 000. What I would like to stress most in this reply is how much I appreciate the human touch to this situation. It is obvious from your tone or author's voice that you are trying to reach out to me, and help me find resolution to the conflict while also remaining professional according to Riot's standards. What upset me the most about this exact situation was that I felt I was being penalized because the other players didn't like me and reported me more than her, and no one seemed to take into account that I was more positive and beneficial to the game than she was. I hear you loud and clear that the penalty was final and I've just finished the 25th game. Even if you disagree with me the fact that you took time to look at the facts objectively and come to your own decision based on something other than raw numbers is entirely what I wanted from the first place. I know you guys are Riot, and for some reason you seem to have the predisposition to lay down the ban hammer, and not care about circumstances, or why, or the opinions of your players, and I know you guys were never going to lift the restriction. My point in filing this was not to get it removed. My point was, and still is, to express how I feel the system should be tweaked slightly. Before this season (if I recall correctly) I have never once suffered a report-related penalty in league of legends, and this is not the first season that I have taken ranked seriously. You have outlined how my behavior in chat was toxic in the terms of riot, but of all the people talking in chat I was one of the least toxic people chatting. I'm not disputing the judgement, but I am saying that my level of toxicity in that game is so prevalent in nearly every game I play by other players. I feel like the system is partially counterproductive. Obviously not in every case, but I feel like it would be improved if Riot gave the system the human touch of having someone look over a game before a 25 game restriction instead of just basing it off of numbers. Because people who are far more toxic than I are regularly not being penalized, and yet the system calculates the amount of current reports vs the recent penalties and gives me an automated penalty without attempting to look at all of the factors. I understand the system will never be perfect, but I think my recent penalties are less of a result of some major change in my life occurring during this season and more the result of the average player becoming more aware of how to get Riot's attention. Most people believe that when reporting someone, if you check 3 boxes and place even a single word in the chat box then a Riot employee is required to view the report, making it more likely to result in a penalty. I think that the publication (making public of) of this information, correct or incorrect, encourages an inbalance in the system even if employees are required to review the report. I feel that the more reports viewed by an employee, the more monotonous the task becomes and the more resentment that builds when a computer could handle the situation, which discourages the maximum scrutiny, and discourages interest in details which give perspective. I am not saying Riot employees are giving subjective penalties, but I am saying that the system discourages responsible reporting and thorough investigation. I feel like the system would be improved by putting the same amount of effort you put in, in the case of a 25 game restriction, and that any and all further penalties should take that investigation into consideration, even if they themselves are automated. For whatever it's worth, that's my opinion. Sincerely, thank you for your time."