Based on the lack of chat logs, I am guessing you want a philosophical discussion on punishment theories so that's how I'm responding.
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http://www.esrb.org/ratings/Synopsis.aspx?Certificate=32211&Title=League+of+Legends
Please adjust your punishment system to reflect the rating and age group of the players.
Currently your punishment system is a great system for children in kinder garden or younger. But it does not accurately punish players who expect the game to be of TEEN content.
For example: You believe that is is okay to make sexually suggestive jokes like "Sorry boys, I keep the fuzzy cuffs at home,” or “Is that a rocket in your pocket?" but at the same time you consider it "toxic" and therefore ban worthy to call someone "bad" or a "noob".
There is mature content and then there's social norms. Riot is only treating your online interactions as if they were done in person. If you speak negatively to lots of people, you will face negative social consequences. You will basically surround yourself with people who think like you and behave like you and people who don't think like you and don't behave like you will be in another group.
This is how the punishments work. They give you a chance to reform but in the end if you cannot be like minded with the majority of the community, you will be permabanned and so you will no longer be in the group that doesn't behave and talk like you.
This clearly makes no sense what so ever to any rational person who understands simple fairness. It is hypocritical to fill the game with "toxic" content and then punish players for "toxic" behavior.
What toxic content is Riot introducing to players?
You need to punish people for what they do, rather than what they say:
Verbal abuse has an easy solution - the mute button. But refusing to help your allies in a team game results in that game being destroyed - that has no solution.
The purpose of the mute button is to shield someone from further verbal abuse. It's not meant as a justification for someone to verbally abuse another person.
Refusing to help allies in a team game gets people permabanned too. It's called being permabanned for trolling or AFKing or inting.... Player behavior does look at this and does punish it.
Therefore it is those type of game destroying actions that should be punished, not what is typed in the chat box. There is no mute button that can force an ally to stop farming minions during a team fight.
Again, just because you can prevent further abuse does not justify it happening.
The current punishment is basically going after the symptom, rather than the cause. If you remove the cause, most of the symptom would disappear on their own. By punishing people for destroying games, you would remove the feeling of helplessness players feel when their allies refuse to help, and therefore those players would not feel desperate enough to say mean things in chat.
I disagree because if they only wanted to go after the symptom, they would only leave the mute button and never punish for verbal abuse.
If they punish people for verbal abuse, they're telling that person to not verbally abuse people anymore.
If you're frustrated that people seem to be punished more frequently for verbal abuse than for trolling, you should understand that trolling has evolved quite a bit. It used to be super easy to detect. Run down a lane, die, go afk, stand still in the middle of enemies, etc...
When Riot watched replays and saw those tell tale signs, they would get punished quickly. So the trolls have decided to make it harder to detect by buying items and moving so that leave buster doesn't hit them. They changed to auto attack enemies but didn't use abilities. When Riot started giving plays a harder look, they once again upped their stealth trolling.
They went to now using abilities but putting themselves in a guaranteed bad situation to die. They went to farming the jungle and not ganking. They went to using skills late or intentional bad skill shots or bad positioning.
Trolling is getting harder to detect because people are putting more effort into concealing it.
I've played league for a long time and I understand your frustration. I hate trolls so much because they ruin any fun that could be had in a game. But, I have to say that there are fewer games with trolls now than when I first started playing.
I know this is anecdotal evidence, but from my experience, I feel like they're doing something right, albeit slowly...
