Boards›Player Behavior

Riot's hypocrisy, neglectfulness.... and their salvation.

Chønklord·2/15/2017, 5:23:11 AM·2 votes·1,216 views

So I've been keeping tabs the past few days on the forums after seeing all the innocent (and I'm sure many guilty) people hit by the latest ban wave, and just started to see people rejoicing because their unjust permabans were actually reviewed again by Riot support staff and lifted.

I'm glad to see that Riot actually listens and cares about individual players in the community... but this should also be a lesson/warning for them. Perhaps it's time they start to invest some more personnel and money into the support staff that reviews and adjudicates these permaban (3rd party scripting) cases, because even one innocent person permanently banned is one too many.

It's interesting to see their hypocrisy in the copy-pasta replies everyone gets with essentially the line of > "We have reviewed your case and found 100% clear evidence of 3rd party software, the decision is final"

...and then you have this:

> "We are writing to let you know that we’ve done some additional case review, and your account was incorrectly identified as having violated the League of Legends’ Terms of Use. As such, we will be lifting your permanent suspension".

It's extremely hypocritical to the point of neglectful customer service, to tout one of your tools/software/services (what have you) as -- quoted by Riot Tantrum -- "very, very, very... accurate", and then turn around and realize your detection software just erroneously flagged DOZENS of innocent players -- EVEN AFTER A 'MANUAL REVIEW'.

It took countless hours over the course of days from these players repeatedly petitioning the forums and re-instating support tickets non-stop to finally get SOMEONE in Riot to actually, literally review the cases and lo and behold, there apparently was a mistake with some of the bans (although we'll never know what that was).

Their saving grace as a company is that they did, in fact, start to remove the false bans and restore people's accounts, and a little bit of faith in the people that work at Riot, however; they need to start being more factual in their claims and more "human" in their initial support interactions with their customer base.

19 Comments

Fluffertons Fury2/15/2017, 5:46:50 AM2 votes

It was a completely awful experience. I understand a firm stance must be taken against cheaters, but holy shit man 5 days without an account and the hopes of ever getting it back looking bleaker and bleaker, all the while it just seemed like riot was taunting us with their responses when we knew we did absolutely nothing wrong. I even recall one guy quoting a ticket from player support that basically said, we've done all we're going to do go post it on reddit.

I applaud them for correcting the problem. I'm not sure how many people were effected nor how many people got their accounts back. Hopefully everyone who was genuinely innocent was pardoned. You're absolutely right though, one person is one too many especially given the current state of player support. I still feel somewhat cheated. After all of it we just get a simple, oops our bad lol. Some sort of compensation would have suited, an IP boost, some RP, a mystery skin, anything. Bottom line though, I have my account back and that's all that's important at this point.

Edit: Turns out I was actually given 5 Hextech boxes.

Magical Player2/15/2017, 6:38:35 AM2 votes

1 Review sees the case-judgement= ban 2nd reviewer higher on the food chain is called in as many begin claiming bans are wrong, riot being a good company listens Riot begins reviewing the cases 2nd reviewer in their judgement states case is not valid, account reinstated

Neither reviewer is at fault if they did their job correctly

Issues can occur as they modifier their system. The question becomes if found innocent- should that party be entitled to some form of compensation In my views, sure some ip can be assigned but its not really needed

FurriesAreHot2/15/2017, 7:33:56 AM2 votes

If you get banned, you are lucky to get your account back for any reason. Compensation is getting your account back.

Tr1ppSek2/15/2017, 1:53:55 PM1 votes

Amen!

EvilDustMan2/15/2017, 2:10:22 PM1 votes

If it were the other way around, people would be bitching about the obvious scripting problem and why isn't Riot taking care of it, the answer is obvious.

Look at Feeder Buster. It's tuned down and doesn't catch everyone. People complain. If it were tuned higher, people would Bitch about false positives.

Trusting the unwashed board masses isn't exactly a reliable source of information.