Can we get new player support staff

Melven·1/21/2019, 5:17:44 AM·6 votes·6,208 views

im tired of this community being plagued by toxic behavior, and that the only punishments that are given out are by BOTS. Literally the only time punishment is given out is if everyone in the game reports someone or they say kys or the n-word. Its ridiculous that even when reports are sent in through website players are not punished unless they say something mentioned above. THE PROBLEM LIES WITH PLAYER SUPPORTS REFUSAL TO TAKE ACTION AGAINST PLAYER BEHAVIOR AND ONLY NAUGHTY WORDS.

46 Comments

Hotarµ1/21/2019, 5:27:06 AM3 votes

im tired of this community being plagued by toxic behavior, and that the only punishments that are given out are by BOTS.

There's no feasible way for Riot to manually handle every report that's sent to them. An automated system is the only way to deal with the sheer amount of situations that have to be sorted through.

Literally the only time punishment is given out is if everyone in the game reports someone or they say kys or the n-word

This is taken directly from the Reporting a Player FAQ on the Riot Support website:

"Do not ask other players in the match to report the offending player. It only takes one report for our systems to review a game. Additional reports will not do anything for the offending player; however as mentioned above, it could open yourself up to a report of your own; especially if you are derailing the match by constantly demanding reports of other players."

Multiple reports don't increase the likelihood of a player being punished and punishments are given for things other than hate speech. Check the Player Behavior boards for evidence of this. (I'm also evidence that this happens because I was banned pretty quickly for my toxicity)

Syrile1/21/2019, 7:15:51 AM1 votes

So... in reference to Riot punishing people appropriately. I think, if the game does not have a function that can be picked up easily by the automated system, just send a ticket to support. Literally, just a short while ago, there was a punishment for deliberately trolling players that were using Abyssal Voyage to go to the enemy fountain to feed. This greatly improves my opinion of Riot's review system. Maybe the AI could be improved for the automated report system as I think there are algorithms that could be used to determine some level of trolling in game. However, at least the manual review seems to work. So if it is very obviously deliberate, just try that instead.

Kei1431/21/2019, 8:41:14 AM1 votes

Verbal harassments are actually punished decently well by the bot. It's just that most the time you don't know it punished someone.

Currently, unless the game you reported them in shows up in the reform card, you won't get a punishment notification and the reform card shows you 1-5 recent games as examples of unacceptable behavior. So if the game you report them is out of the "recent game" time frame, you would never get to know whether someone got punished.

https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/JEj6EsWh-a-more-transparent-report-system

Or maybe you just need something like Monthly Report Cards. It was a cool community concept. Riot Tantram has since come on to say that they are working on something more compelling than monthly report cards.

https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/jZzbL8JG-semi-annual-reminder-we-havent-gotten-monthly-status-cards-yet?comment=0004000100050000