Revise Punishments
Okay, I will begin by saying that I have had two accounts permanently banned for verbal abuse. Now, I don't think that I was not guilty of verbal abuse but I do not agree with the punishments being levied for such infractions. Especially the way in which they escalate over time.
I'm just offering two ideas. Set a start date, and on that date all verbal abuse reports, restrictions, two week bans, perma bans are wiped clean. We all know this is possible because I can still easily login into all my banned accounts. Now, for people who verbally abuse others. Start off with a two week chat restriction, and I mean NO CHAT. This means players can still play, but they learn how to play without being able to talk. Just rely on pings and champ select/post game communication. Then after the two weeks, one month, after the one month, you get a permanent chat ban. That's it. You eliminate the verbal abuse from the user, but you also keep the user. If you chat restricted me permanently, I'd have no problems and I'd probably keep pouring my money into this game, and I'm sure others would too.
The only thing the current punishments do is keep users from playing their accounts which they poured money into. Now, from experience clearly, I'm playing on a new account, leveling it up and getting back into the game. But I'm spending nothing on this new account. You're not making any money off of me, I'm just clogging up the game for other people. What you're also doing is, as I'm leveling up, I choose beginner and I shit on noobs and discourage them from playing. I'm sure others also do this.
Look, I'm not going to hide the fact I have cursed Riot over and over again. But I'd be willing to spend money on this game again if you restructured the punishments in a way that doesn't end up with people you can easily stop from talking without banning them.