Boards›Player Behavior

MMR Boosting Suspension

Urban Stealth·12/15/2016, 2:52:51 PM·65 votes·5,858 views

So. received this email yesterday. See below for my reply and riots reply.

Doesn't seem quite right?

Myself: Good Morning Helpdesk

Please assist. I received the two following mails (see attached) notifying my that my account has been suspended for MMR boosting. I am really, really intrigued to how you (or your algorithm) came to this conclusion.

I have played this game for must be 5 + years now. In season 3 i even reached diamond and ran multiple successful challenger teams on the 3v3 scene (check your historical data, if it stretches back that far). Over the past few years i have finished up university and now working full time, hence the less time to play this rather enjoyable game. That is why my current elo is what it is. It doesn't mean that i have lost my skill/knowledge of the game from season 3 just i play less so degrade in rank.

So for trying hard, winning games i have been punished. Maybe i will tactfully loose games on purpose when my suspension is lifted because i wouldn't want to give the impression i am winning too many games.

I am upset that you have come to the conclusion. From my account it doesn't even (visually) look like i have done anything wrong. http://euw.op.gg/summoner/userName=urbanstealth

I would at least like the justification for why (with detailed explanation) i have been banned.

Thank you for reading.

Regards

Herbie28 Yesterday at 17:50

Hello Urban,

Your suspension was only issued after an extensive investigation was run to ensure your involvement in MMR boosting. As explained in the email you received in response to your suspension, the following actions have been taken on your account:

-A two-week suspension has been issued to your account. -All previous Season rewards (Victorious skins, borders, season icons, season ward skins) have been stripped from your account. -You are ineligible for any 2016 Season rewards

While you may feel that this punishment is too harsh, please realize that having accounts boosted, for whatever reason, ruins the spirit of League of Legends competitive play. While you are ineligible for any rewards in the 2016 Season, this does not disqualify you for anything pertaining to the 2017 Season. Keep in mind that if you have any future involvement in MMR boosting, your account will be permanently suspended.

More information, including the definition of Boosting can be found here: https://support.riotgames.com/hc/en-us/articles/201751834-MMR-ELO-Boosting

Best regards.

Herbie28 Player Support Specialist Riot Games

For the best seat in the house, you'll have to move the dog.

Urban Stealth Yesterday at 18:14

Hello

Please check the IP registered and used for this account. NO mmr boosting has taken place?

I really insist you provide me with some evidence. I do not account boost nor ever have?

I have recently only climbed from gold to plat. and lost plenty of games doing it.

Urban Stealth Today at 14:45

Hello Support Desk

Please can you provide me with some evidence to your investigation. I am not asking for what or how you think you detected me doing anything but playing on my own account? But I would like some closure other than a generic email sent to the real criminals ruining your game. Not a for player who really hasn't done anything wrong apart from not getting to play this game enough.

Urban Stealth Today at 14:48

Furthermore for when my ban is lifted, how can I safely play my account? I do not want to be banned in future instances for winning too many games. Because that is what has happened here.

U********************************UPDATE*******************************

Herbie28 Today at 14:10

Greetings Urban Stealth,

I've gone ahead and double checked the situation and I'm afraid that we are 100% certain of our claim. Thus we will not be removing the suspension, nor will we be adding back the season rewards. Also, due to security reasons, I am unable to provide you with any information regarding the means or time of detection.

This decision is final and we consider the matter closed.

Best regards.

Herbie28 Player Support Specialist Riot Games

For the best seat in the house, you'll have to move the dog.

Avatar

Urban Stealth Today at 14:25

Herbie,

I don't really consider this matter closed without any evidence I am being accused unjustly of boosting. I have spend a fair amount of money on this game, and have supported riot games for many years. Yes I have played games with similar Urban players (brothers, cousins) but if you check the history you will see I have played with them for years.

I understand the matter for security but currently I am going off your word for proof of a deeper investigation.

The MASSIVE worry I have is when I come back to this game. I will be playing at a lower elo to what I believe I can achieve and will likely win most of my games.

I will also be playing from multiple locations in the UK. My current residence in surrey, my fathers home in new Buckinghamshire and my mothers home in Dorset. THE THREE IP locations I have logged on to from my account. (assuming you can check this)

Herbie, I have supported this game from the near start and have NOT allowed ANYONE to access my account and play games for me. Again I have played numerous games in high elo bracket in season 3/4.

Avatar

Urban Stealth Today at 14:42

Hello RiotGames, I understand your security concerns on not being able to explain to me why you believe to be 100% certain on the reason for my ban. However, thinking about the way you could detect a valid mmrBoosting behaviour drives me to a conclusion that a static IP address that is linked to other accounts being mmrboosted might have been used by me to into my urbanstealth account.

That would be the university where my father current resides and is studying - it would make sense for someone from the university to "aid" themselves in a monetary way by helping other players to unlawfully obtain higher ranking.

As I am 100% certain that there was nobody else using my account at any time of my League of Legends plays history I am more than happy to aid you by providing any extra information about where I was playing from etc. to support my claim. I do currently work as a 3rd line support engineer in government company - thus understanding of your jargon would not be an issue. I am really shocked by the fact that I was banned, it is a huge hit for me, as I have worked my way up the ranks in various seasons before. Cheating is not part of my nature and I condemn it as whole - please provide me with more options or ways to provide you with more information so this kind of wrongly applied judgement won't happen to other legitimate players in the future.

Cameron Leatherbarrow

UPDATE * * * * * * * * *

Greetings Urban Stealth,

I can understand your frustration and, in order to ensure that no mistake is made, I've gone ahead and checked for a third time that your suspension is valid. Unfortunately, the result did not change, as we are certain that your account has been boosted.

As such, I'm afraid that your suspension will not be lifted under any circumstance.

Best regards.

Herbie28 Player Support Specialist Riot Games

For the best seat in the house, you'll have to move the dog.

Avatar URBAN STEALTH Today at 20:47 Please herbie.

I am now at the point of begging. I would like some evidence or suggestion to what i have done. even a time period?

I would also like you to advice for when my account is unbanned to play this game again. I AM really worried it will be banned permanently because i haven't done anything wrong here expect win quite alot of games and got to plat. even in the last year i have gone from plat to gold and back to plat. :/ i have changed a total of 2 divisions.

Avatar URBAN STEALTH Today at 20:50 I even streamed this game for a while back in season 3 when i reached diamond. How can i be accused of reaching plat and paying someone to do it for me. There is not justice.

Avatar URBAN STEALTH Today at 20:51 I have BEEN consistent in PLAT elo for 3 years. I havent paid someone for 3 years to boost me. http://www.lolking.net/summoner/euw/27482040

43 Comments

TheTrueQuarian12/15/2016, 6:21:55 PM28 votes

Riot support is full of a bunch of lazy asses, you will probably never get your rewards back.

Dracocrash12/15/2016, 5:11:18 PM8 votes

After looking at your history and your mastery points, I can see your highest mastery point is nautilous, who you have also used to climb.

I dont think you are boosted.hope you get your rewards back! http://championmasterylookup.derpthemeus.com/summoner/?summoner=urban%20stealth&region=EUW

Urban Extreme12/15/2016, 8:23:59 PM6 votes

So Riot are saying your not aloud to go on a win streak basically :D Bunch of idiots

Huntly12/15/2016, 5:29:06 PM5 votes

"Hello Huntley,

I'm Aurelise and I'm part of the Riot Support team.

Your suspension was only issued after an extensive investigation was run to ensure your involvement in MMR boosting. As explained in the email you received in response to your suspension, the following actions have been taken on your account:

-A two-week suspension has been issued to your account. -All previous Season rewards (Victorious skins, borders, season icons, season ward skins) have been stripped from your account. -You are ineligible for any 2016 Season rewards

While you may feel that this punishment is too harsh, please realize that having accounts boosted, for whatever reason, ruins the spirit of League of Legends competitive play. While you are ineligible for any rewards in the 2016 Season, this does not disqualify you for anything pertaining to the 2017 Season. Keep in mind that if you have any future involvement in MMR boosting, your account will be permanently suspended."

This has happened to a lot of players trust me.

TwitchInMyPants12/15/2016, 9:20:00 PM4 votes

Keep persistant. Support teams are often understaffed and very willing to send you generic emails and assume their work is done in a single click, and Riot is managing millions of players with like 20ish people. To get a false banned revoked you just need to be persistant, keep in contact with support and they'll eventually have to give you someone else on the staff.

PrimeWraith12/15/2016, 9:51:01 PM4 votes

im glad riot made the good choice of banning you.

you deserved this ban greatly and i am laughing right now that you got salt now.

EndlessIsolation12/15/2016, 5:55:01 PM4 votes

I'd look at who you were duo'd with in the past or who you might have been in a team with. Seems like someone you played with was a Booster and hence they made the assumption that since you play with them you used a boosting service or something. I don't know...

Urban Stealth12/15/2016, 8:22:40 PM4 votes

Thank you for all the comments. Please upvote this post. i want my account back.

Skorch12/15/2016, 11:26:58 PM3 votes

Shouldve posted this in help & support, rioters comment there a lot

10Tickler12/15/2016, 9:16:08 PM3 votes

Upvoted for vision. Riot Player Support != Riot Staff, so maybe, hopefully, someone will see your plight!

S0kaX12/15/2016, 3:47:50 PM2 votes

lose, play like a wood 5, problem solved*[slayer-jinx-wink]* (hashtagsarcasm)

it be lìke that12/15/2016, 6:20:40 PM2 votes

hmm..your mastery points seem quite low for a 5 year player? your highest is apparently 28k on nautalius?

yes he is who you used to climb but 28k is less than 100 games. between your top 2 you have less than 200 games played in 5 years? seems rather interesting to me.

i can see the speculation.

Urban Stealth12/15/2016, 8:25:27 PM2 votes

http://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/p1adUEEl-mmr-boosting-suspension

Merchie J12/17/2016, 2:34:09 AM1 votes

Riot support is pretty cancer tbh, they have a few hard working great members and like 50 lazy dickheads that are under qualified for the job, I don't know what to tell you but good luck in the future man.

Urban Stealth12/18/2016, 8:54:07 PM1 votes

Guys! I need help on this.

Tuure Boelius11/8/2018, 6:09:18 PM1 votes

You are not the only one, Grinding Silver IV to Silver I and demoted to Silver II like 2 weeks ago, also with 51-52% winrate, banned for boosting/getting boosted by just playing with IRL friends I have played like years for now...

http://euw.op.gg/summoner/userName=Luuseri%20V2

This MMR boosting ban system seems to get out of hands, also I have been supporting Riot by buying RP and skins for years now too... But what you gonna do, if they don't seem to give af... Im actually scared to play any rankeds next season if this keeps happening. Im just sad that riot employees can't even check to be 100% sure who they are banning.

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