Boards›Player Behavior

Banned for unfair reasoning

NoEnterKeyy·10/17/2018, 1:17:38 PM·1 votes·2,519 views

A few days ago I was unfairly banned by the system for "scripting". However in the last 3 years that I hhave been playing this game I have never even thought about using a script in order to climb. Seeing as the end of the season was coming, I was beginning to grind soloq, however when i logged in, I was to discover that I had been banned for scripting? I tried to request help from the riot support team, in order to help resolve my issue. However they replied back by saying that once the system has accused you of scripting, (incorrectly in this instance), you can not get your account back! And now they are refusing to communicate with me about my issue, and have closed the case even though my issue has not been solved.

IGN: NoEnterKeyy

Server: EUW

Screenshots provided of communication with riot support.

https://gyazo.com/b6a9908e70168270acb59dc429833fda

https://gyazo.com/386c76b55d7a8d82c49d523ba44c8e48

https://gyazo.com/9621b88fe35641234ee73f7fccf7613e

https://gyazo.com/d6a450a84597aaa9a8fad65bb49f8e14

40 Comments

Voldymort10/17/2018, 1:28:27 PM6 votes

if you ask me, looking at your op.gg match history, it looks like a case of account sharing

anyone else notice how summoner 4 swaps positions from F to D and vice versa every now and then(9 days ago is the first time) for a few games and then swaps back? that's an account sharing sign if ever i saw one

[fiora-cool]

zoliking10/17/2018, 1:58:28 PM3 votes

I mean, yeah, the op was scripting, got caught, got banned, opened a support ticket, lied about scripting and Riot chose to uphold the ban. All that is fair. But the demeanor and attitude of the support person he communicated with got me wondering if that person is purposefully trolling this guy. If I had an issue and got this kind of treatment (whether the issue was legit or bullshit), it would make my blood boil.

There's not much problem with the first message aside from it's ending, "if you have other concerns, feel free to contact us again" to somebody who just got their account permabanned. This is a polite thing to say to somebody whose issue you just resolved but a monumentally dick thing to say to somebody who you just informed has lost their account forever.

Then in the second message the support asshole just straight up copy pastes a large portion from the first message, like the other party was a mentally challeneged or just didn't care enough to read it the first time. This is the #1 sign you get that you are not being taken seriously by somebody whose job is supposed to be to take you seriously.

The following messages have nothing problematic when it comes to the main content, but then you start noticing the way this dick keeps saying bye, one example being: "I wish you good luck and a wonderful week." and finishes every message with this gem: "Ahhh, I'm just a big toasty cinnamon bun. I never want to leave this bed." In the given context these read together: "Fuck you very much you dirty scripter, I revel in your suffering."

I get that people at player support have to deal with lying cheaters upset about losing their accounts ten times a day, but that's part of their profession and pretending to have empathy for these people should be too. The last thing you want customers to feel when offering customer service is that they are being brushed off, right?

EvilDustMan10/17/2018, 1:33:28 PM2 votes

If Riot says you were scripting there's a 99.99% chance you were scripting.

Voldymort10/17/2018, 1:24:10 PM2 votes

and what do you want us to do about it?

Phoenixdust10/17/2018, 3:42:29 PM1 votes

Why did you swap your summoners some days ago and swap it back later?

Just for curiosity "totally unrelated" to the case :D

Quiet Dude10/17/2018, 1:20:06 PM1 votes

Nice

Hàso10/17/2018, 4:56:07 PM1 votes

W

CharDeeMcDenniz10/17/2018, 1:23:29 PM1 votes

seems to me that they explained it very well

Hethalean10/17/2018, 1:53:51 PM1 votes

Didn't you post this exact same thing yesterday?

SonicAF10/17/2018, 2:08:59 PM1 votes

Waaaait wait wait. Explain please. Did he share his account with a scripter?