How effective is the reporting system?

War shrike 97·1/7/2019, 6:17:12 PM·8 votes·12,280 views

Hi, I'm a calm player and just for the most important part ignore most people and just say stuff along the lines of gj or wp or something. I see many toxic people, i dont say anything, but at the end just report them. Yet, I am pretty shocked in how many players are committing bannable offences so frequently.

How many reports does it take for someone to get a temp ban or chat ban at minimum and what's holding the reporting system back in doing so?

29 Comments

R107 Games1/7/2019, 6:26:59 PM13 votes

The report system is pretty bad at catching trolls and inters

Inkling Commando1/7/2019, 6:47:41 PM4 votes

I did a poll a few days ago and reporting via support ticket is more effective.

Sorin Alucard1/8/2019, 1:28:34 AM4 votes

Its not effective

Kei1431/7/2019, 10:56:36 PM2 votes

It's not about how many reports one gets.

The system punishes based on consistency x severity. Everytime there is a report, the system will scan the chatlogs and assign a toxicity score to that game (ex: 0pts for no toxicity and 100 pts for hate speech). The toxicity score returned will be the same regardless of how many reports they recieved that game, so number of reports within the same game doesn't matter at all. When they hit 100 pts, they get punished.

Now in regards to how many games it takes to get people punished. Firstly, the severity of toxicity is different every game. So while you can in theory put a number to it, the number wouldn't make sense from a realistical standpoint.

You also have to take in account that the toxicity score decays when players play a number of clean games. If someone got 10 pts of toxicity in a game, played 20 clean game after that, the toxicity score on their account at that point will likely be at 3-5.

That's how the behavioral system works in a simple and general model. There is more to it, but I'll keep it here for now to avoid confusing you. But the main takeaway is the system punishes based on consistency x severity.

Zooperstar1/8/2019, 2:35:23 AM1 votes

I think the reporting system is awful, I recently got a 10 game chat restriction for verbally abusing an opponent who was talking trash. Did I deserve it? Yes. But the person who started the uprising in the first place deserved it just as much as I did and I believe justice has not been properly served in that situation as well as many others. All in all the reporting system is terrible.

SaltyCauseBad1/8/2019, 8:40:25 AM1 votes

Its good at catching inters, ive tried before. I had a Diamond accounts called 'TheCodeisCupCake'. For an experiment I inted a game where I was placed with someone who inted me before. I got suspended for 2 weeks 20 minutes later. System kinda works

Arammus1/8/2019, 12:27:40 PM1 votes

it takes 1 report for the system to check the chat of s1. it takes quite a lot of stuff to get a punishement.

example: it is "toxic/negativ" to ask for reports. by that logic 90% of the people i get matched with should be banned. but they arent. cause you can ask for reports in (made up number) around 100 games before it finally adds up for the system to punish you.

trolls and inters... lets skip that topic. they dont get banned unless manual review lets face it.

TheMonkeyKiing1/8/2019, 1:31:48 PM1 votes

For behaviors in chat, the report system does a pretty good job. For everything else, there's geiko

Aladoron1/8/2019, 1:57:23 PM1 votes

Well, the question should be separated in 2 parts.

For trolls and soft inters the system is trash, and hardly catches anything expect the 6 tear mid rundowns. (Ye, i know i know now somebody will come here and post threads, where somebody had 500 hero damage with decent stat and got banned.) So to clarify, the system is trash at punishing troll / soft inters if they have a functioning brain. The dicks at the support do not do too much either, since manually reporting trolls resulted me in nothing, i was told they'll check it, then boom -> nothing. (BTW, if they are caught (they arent), the first punishment is 14 day ban, and perma for the 2nd.)

On the other hand, flaming and toxic chat is heavily punished, so it's pretty easy to reach 10 CR-> 25 CR -> 14day ban -> permaban with mild toxicity.

Using ZT words will put you on the 14 day ban level for the first offense (for example kys or nigerian guardian angel, and stuff like this).

what's holding the reporting system back in doing so?

Well, for soft inters and trolls it's the official reason is that they do not want false positives. The real reason is that people working at Rito do not know how the game works (average rank is silver), so they have no idea what should be punished and what not. And they are afraid to rely on the players in this regard, since "player would ban anybody for a bad game". In their opinion players are evil and want the worst for everybody else.

For chat related issues, i feel like the system is already an overkill.

SkapYrito1/8/2019, 4:52:50 PM1 votes

I have played league since season 1 i have done verything from inting to wishing someone the worst but still i was able to not get banned until the day i said ky4 to someone that shit got me like iinsta banned for 14 days. And also the homophoibic comments are a big no no too. I have never got chat restricted I believe its pretty rare. But the support has been nice in case of submitting a ban request.

ChasmOfTrossm1/8/2019, 6:10:22 PM1 votes

Oh, it's pretty bad. You can get banned for such arbitrary shit for things that happened months apart.

Jetva1/8/2019, 5:44:25 AM1 votes

I got chat banned by inters and griefers in a game of ARAM! I have happily not spent money on this game since and have moved on to other games. Riot needs to go back to tribunal because right now everything is automotated. My best advice to deal with the toxicity is turn on ignore to the initers and griefers who ruin this game for Riots customers.__

The Highest Noon1/7/2019, 6:30:20 PM1 votes

Too effective. Y'know what they say about broad, open-ended systems. They tend to fail more often than they succeed.

ı Sona ı1/7/2019, 7:38:48 PM1 votes

You shouldn't be surprised if the number of players playing the game is accurate.

SurrealJC1/7/2019, 10:18:09 PM1 votes

I've been chat banned a couple times and had my account banned for a week once. It takes a few styles or reports received. The first is everyone on your team reporting you. That alone doesn't guarantee you'll get banned, but 2 games in a row of it does. If one person reports you in consecutive games you can still play at least 5 games being toxic and getting reported. Most reports don't seem to activate right away but if you are constantly getting reported your account will actively get shut down even in the middle of a game. The amount of reports you receive depends on how offended everyone in the game was. If your team agrees that you weren't contributing they probably won't report that person for pestering you about it. The statement has to actually be toxic such as saying words like "you suck Sivir" (yes that's how I got banned, bronze finals and an ADC that didn't know how to team fight and i voiced my opinion wrongly.)

It is an effective technique. I just received honour level 3 because I haven't raged in a very very long time and I am more focused on providing my own fun and not depending on a single member of my team.

I just got unbanned from Overwatch because that game is infuriating and if you get reported there you immediately get put into "reported queue" and all your games are full of people who want to lose, throwers, afkers, instalockeronetricks, ragers. I was just being sarcastic and rude. Most Overwatch players do nothing to diffuse anger and that community is just generally more toxic because you start the game team fighting and depending on each other.

The key is to constructively let players know how they let you down or disappointed you. I don't think you can get reported for saying "wtf bastion it was 2v1 and you ran away instead of shooting him, just shoot the guy and we will kill him instantly, you turned your back on him as if you wanted him to execute you without putting up a fight even."

A lot of players seem to think that typing at all is toxic and unproductive. :) Thing is if you let your team know you aren't happy with the teams performance because: "we aren't getting any kills in team fights because no one is targeting Soraka." How will your team ever know what you've observed as the reason for you losing the battle... and adapt to not lose the next fight. This is why we type. And when people resist and say "just shut up and play" or "worry about yourself" its counterproductive to that persons play style. Maybe if a person is being toxic its because they know they should be able to win but cant because of factors outside of their control and its frustrating when no one listens or considers their opinion simply because they are giving an order or starting with an insult.

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