Fix your ban system
I have been recently perma banned on my main account for being "toxic" to 2 players who were literally trolling/inting my game. It's funny how the ones who are purposely trying to ruin my competitive experience are the ones who are still allowed to play the game. But the moment I say something in chat against them, I'm the one who gets punished. Instead, of trying to ban the ones who are "toxic" in chat, ban the trolls. Like think about it, if there were no trolls in the game there wouldn't be a need for people to flame others since everyone is actually trying to play to their potential. Trolls are the reason why people are being "toxic" in chat.