Boards›Player Behavior

The Recent Script Bans: Fear and Anxiety

GhaelWinds·9/19/2016, 3:46:28 AM·3 votes·774 views

When I found out that Riot was going through a wave of banning scripters I got scared. Not only have there been times when their bots ban when they are innocent, but we still don't know what constitutes a ban for this. I have a gaming mouse with little macroes that I can program to make buttons easier for me to press. (It doesn't add an actual advantage, its merely preference). I was scared that my account (Platinum, nearly 400 dollars spent on it) would get permanently banned. I read on the boards of people's clients crashing, then when they put it back up again, they were permanently banned.

I was in the league client when it crashed. I was afraid that it would say it was permanently banned (it wasn't hooray!). But that's not the reason for this. We still don't know what to expect from it, whats right for us, whats wrong for us to have. And as well the fear that league's support system is really not the best, so if there is a mistake you can't get through to it. For this, I ask only one thing of Riot. Live Chat Support Ticket.

For those of you who know Blizzard, they have what is called a Live Chat Web Ticket. Where you can talk to a person straight from Blizzard about your problem. Without fear that it's a bot and that your problem is being ignored. The way the bots ban is great! It does it's job very well 99.99% of the time. That 0.01% however, suffers when the support is in the shape that it is.

@Riot Please, if you are going to have this bot system make the support system actual people and make it more personal with the people. Instead of these bots or scripts people HAVE to say in your support tickets. Im afraid, that if there is a problem there wont be a way to fix it. Im anxious that at any moment these bots could take away my account permanently and theres no one I can talk to to help me with it. So please, add in Live Chat Support Tickets, it will make everyone feel more safe, and more trusting when we KNOW that Riot has a face.

9 Comments

Deep Terror Nami9/19/2016, 3:55:45 AM4 votes

Every case is manually reviewed to ensure 100% accuracy before they add people to the ban wave. No, simply having different hotkeys on your mouse won't get you banned, it's when you automate multiple button presses with the macro that it isn't ok.

As for Player Support, they are definitely real people. They have to use some canned responses to get through the sheer volume of tickets. While it may not be a personal response sometimes, they definitely read your ticket and try to give you the most correct answer they can. If you need further assistance just ask them.

DrCyanide9/19/2016, 5:08:47 AM3 votes

I think a lot of the fear comes from scripters lying on the boards.

We know they didn't just have Skype + Chrome + League on their computer, otherwise we'd all be banned. So the next ban wave comes and they start claiming it's their graphics card that got them banned, but that would have against resulted in about 1/3 of the community getting banned. So the next wave they claim it was their gaming mouse or keyboard that got them banned.

Give Riot some credit. There's likely enough Rioters with fancy gaming hardware that if it was fancy gaming hardware that was getting picked up they'd notice their co-workers in the ban wave and they'd review everything to find out what went wrong.

Sarutobi9/19/2016, 4:38:27 AM2 votes

Not trying to sound rude, but you seem to think Riot is stupid or doesnt understand the concept of Gaming mouse/keyboards. Obviously macros on your mouse wouldnt trigger a detection. Riot has teamed up with those type of companies (Razer) to make those types of products before. They know what they are doing. Granted yes there are innocent people who could get affected by this, but if you didnt do anything wrong you wont get in trouble. If you feel you might get ban falsely by all means contact support and they will help you!

Blast Deadlift9/19/2016, 3:56:28 AM1 votes

but we still don't know what constitutes a ban for this

Kog maw auto attack scripts, Graves infinite dash scripts. That is all.

Cpt Jack Bird9/19/2016, 5:58:50 AM1 votes

There are always a few false flags. Anybody who claims 100% accuracy is straight up wrong -- no system can handle millions and be perfect, and Riot doesn't have the staff for 100% manual review.

That said, speaking as somebody who ate a permaban for nothing, the chances that you actually get banned a probably sub 1/100000. In fact... these are the english boards. So let's say 10 million accounts, if we're generous, it seems like you get 4-5 false positives that are ditched per ban wave. So... one in two million. Per 3 months? That's being generous to false positives.

You're much more likely to die in a car accident in that time. So it's not worth being afraid of.

Troll Armada9/19/2016, 12:50:19 PM1 votes

99% percent of all 'cheaters/liars' will claim it was all a big mistake.

Riot needs to ban these accounts in order to help these players. These people are sick.

It's the same thing with all sociopathic behavior patterns. Here is an example:

**Why my shoplifting arrest was the best thing that could have happened to me, by Winona Ryder ** http://www.dailymail.co.uk/tvshowbiz/article-2326335/Winona-Ryder-reveals-shoplifting-arrest-saved-her.html

** "she had already started in a tail spin and the shameful event stopped her from crashing into the ground"**

When Riot bans people, it's literally saving their lives, because the next step will be scripting/cheating/stealing in life.

nerak239/19/2016, 3:24:40 PM1 votes

I think a lot of the fear comes from scripters lying on the boards.

I agree with you about this and many other misconceptions people put up, thanks for the comment!