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Life Time Ban for Third Party Software depite being inactive and Having a Low Level in the Game

AngelaDE·12/3/2017, 7:33:11 AM·1 votes·748 views

Today I received an email that my account had been permanently banned because I was using 3rd party software. I have just found out by reading other posts on the forum that I am not the first one this has happened to. But this raises the question, how can we be sure of playing the game in the long run when this is how sensitive and ridiculous Riot can get?

I have not used my account for the last 3 months. My level was around 14. Even if we assume for the sake of argument that I am indeed guilty, surely Riot can see that this gamer was inactive, and that he is at such a low level even after using the 3rd party software that he hasn't gained much advantage by using it. I understand that they would not want to even consider the possibility of a hack as this way they would be admitting faults in their own system. So they cover their own bottom and say i was the one using it. And then they think that a player whose level did not increase even after using such techniques deserves a lifetime ban!

I have also come to know that such things can happen if one tries to get free rp or visit sites that provide such stuff. I have of course never done that. Plus I am a web programmer and even if someone did tell me to visit such sites, I am aware enough to know they are almost always scam. I do not believe I have ever downloaded something by mistake, being aware myself of how malicious software can enter your system through such sites.

So my question to fellow gamers is this. Knowing riot does this, how do you know you will not be banned tomorrow for life? When you invest so much time in the game, how can you be sure riot wont ban you for life for something to didn't do? And the worst part is, Riot won't share the details of what happened because it compromises future investigations or something like that. SO you've basically got no chance to even defend yourself!

25 Comments

redniwediS12/3/2017, 7:37:40 AM2 votes

Knowing riot does this, how do you know you will not be banned tomorrow for life?

I don't mean to be rude by answering this way, but it is the truth so I'm going to say it. I know I won't be permanently banned tomorrow because I take measures to keep my account secure. I won't be willingly breaking the rules, and because I have a secured account I know no one else will be either.

It honestly does suck to lose an account like this, but if a support ticket can't fix it that means there isn't enough evidence to show it wasn't you. You don't really need their information to present your best case for innocence too, so maybe if you're going to try and argue it start from your own side. Best of luck moving forward mate.

Chermorg12/3/2017, 7:43:34 AM2 votes

I understand that they would not want to even consider the possibility of a hack as this way they would be admitting faults in their own system.

Riot does take compromised accounts seriously, and if your account was in fact compromised they will see that and appropriately return it to you sans any punishment applied while compromised.

That being said, Riot's third party bans are exceedingly accurate and so you are unlikely to get much sympathy here. You ask how we know we won't be banned tomorrow, and we know such because we don't use third party bans.

AngelaDE12/3/2017, 9:47:27 AM1 votes

I understand all those saying they know they wont be banned because they make sure they dont use third party software. That is fair enough. However, understanding that you may not want to believe me, I did not use third party software. As i mentioned, im just the type of player who plays the game because a friend told me so. Thats why i haven't touched the game for 3 months. I dont even know how to use a third party software. And to be honest, I don't miss the game either. That's not the point.

I just feel their response, saying they cannot give me details, and then accusing me of using 3rd party software, is unprofessional. And this when my account hasn't even been used in 3 months!

As for the member saying he ensures his account never gets compromised, good enough. But the point is, when you get an email saying you've been banned because you did something that you know you didn't do, what will you do? You sure aren't going to get any help from Riot because when they say you did it then you did it. So, what's the point of protecting your account?

As for them taking hacks seriously, I do not believe that. If they did, they'd have treated my request differently where i clarified how this could only have come about through a hack.

I may be the one wrong here. I will happily admit that. But I just want to point out the lack of help I got from Riot, as if I am some sort of criminal who tried to break into their bank accounts during his sleep.

nerak2312/3/2017, 10:04:10 AM1 votes

Did you have ant other accounts, or does anyone use your IP Addy for league? A legit question ?

AngelaDE12/3/2017, 11:14:51 AM1 votes

That was my only account. No one in my family or home plays video games let alone league of legends.

I started playing lol when I was living in a shared flat where one other guy had played the game(he had stopped playing when i started). That happens to be the only place and the only PC I ever logged into my account with. If that was an issue, Riot would have caught me then. And surely that would not fall under 3rd party software? If a friend of mine plays using the same internet I do(assuming my friend did), im sure Riot could tell me in simple words that it was against their TOS? I don't know what a league is but as i said, even if someone in those days was doing something wrong, I would either have been banned then or Riot would have told me that that was the reason. Why say im using 3rd party software and why so much secrecy?

AngelaDE12/4/2017, 7:03:51 AM1 votes

I have an email telling me I got a one month ban, till Jan 1st, 1018. So they do exist.

I have seen my match history now and I see games were played from my account on 26th, 27th and 28th November. Of course this wasn't me. This makes me even more p1ssed. When I told Riot I hadn't touched my account in months, they could have at least told me there was activity on my account. When I told them I might have been hacked, they not only turned the ban into a permanent one but also refused to share any details of the nature of my ban other than that I was using 3rd party software.

I still can't believe how thick Riot support are! I guess you need to be spending money on the game for them to even listen to you.

WaffIe Iron12/4/2017, 9:15:20 AM1 votes

you cheated and got banned stfu and make a new account

AngelaDE12/4/2017, 9:47:04 AM1 votes

I would have done that if I had cheated. Point is I haven't even used the account and Riot couldn't figure out that it was a hack. Now they have at least agreed to the possibility of a hack but they aren't willing to discuss that through this account. They want me to create a new one to discuss the matter further. I am just interested in knowing how far they will go to hide their own incompetence and it looks like there is a lot still to come.

AngelaDE12/4/2017, 1:37:48 PM1 votes

The issue is my ban, which was at first just for a month was changed to a permanent ban when I was trying to show them the right thing. They've obviously woken up now and at least considered the possibility of a hack.

AngelaDE12/4/2017, 2:56:28 PM1 votes

@Trulybland "that means that refusal to unban an account likely is not the result of a "Fuck you, we never do mistakes"-stance."

It was simply a matter of listening to the player. In the email they sent me, if they had simply put in a 'If you think this is a mistake or you weren't the one using the account, please contact us' clause, I'd have contacted them. The way did it, it was a fcuk you we don't make mistakes stance. Which is the reason I am p1ssed.

AngelaDE12/4/2017, 4:48:50 PM1 votes

I have my account back now.

I know I am coming at this with a combative attitude(just like Riot). But the permanent lock was designed to get me to contact support? That is a joke and I can't believe you said that after all I have told you here.

First, it wasn't a lock, it was a ban. Can you even read? I explained it in my last post why I would have been perfectly OK with a lock.

The system worked perfectly. But that's like saying let's sentence this guy to death and when he appeals we can investigate if he really is the killer!