Enforcement Gaps - the Swan Song
While you can work your Diversity and Inclusiveness to try to incorporate respect and a giant group hug amongst player and staff, while you can continue to fund cool dance sessions, concept storylines and videos to promote game entertainment, while you can continue to focus merchandise development to supplement the income streams, and while you can fund the e-sports coverage and tournament play which exposes the common player to the most unbelievably skilled and respected of fellow players, you have completely dropped the ball on the primary reason Riot developed League in the first place – “To develop and present a team-based game for gamers, as established by a company that is the most player-focussed in the world” As a player active since Season 2, I can say that for all the board complaints that exist, Riot’s intent to balance champion strength, to create a fair ranking system, to adapt and fix bugs as content develops, and continue overall content development has been solid, and most complaints in this regard are either emotional or unfounded. But Riot’s blind spot is the enforcement of Player behaviour. Penalty enforcement outside those rare cases of clear sociopathic players, is really limited to only two enforcements – verbal abuse and AFK. It seems as though the player enforcement department has been handcuffed by a set of bureaucratic guidelines that rival that of Kremlinology, and can only enforce those items that are so clear cut that there is no interpretation needed. This is the tragic blindspot of the game, and the primary reason behind ELO hell. Which leads me to the suggestions for improvement, as the Swan Song gift from a long time player now leaving game: • Reallocate funding to player enforcement so that RIOT emphasises the gameplay portion of the business, rather than the gloss and glam. Take care of the basics, it’s the reason players come here in the first place. • Enhance player enforcement with the capability to interpret game play and make appropriate penalties (trust your people). Verbal abuse and AFK are mindless to enforce, it’s the toxic, trolling, BMing, smurfing, goofing behaviours that kill the ability to enjoy the team structured environment and drive players out of the game. This continues to be fundamentally ignored by Riot, and is supported by the continuous trend of growing disinterest in the game (google trend league of legends... continuous slide since Oct 2013)