We need to open comunications between moderators and boards members.

Embertine··4 votes·473 views

I first made this post in the boards feedback because it was in fact feedback. However a moderator chose to delete it and sent a message to post it here. So here it is.

I've recently had a two posts removed, not because I violated boards rules, but because the moderator misunderstood what the post was.

Now listen first. This is NOT a complaint. This is NOT an appeal. What this post is about is that we need to be able to communicate with moderators, thus it needs to be in the boards feedback, because it is in fact feedback.

We need to be able to talk to the moderators about why our posts are deleted, and get feedback from them. Right now all we get is a pre-generated message telling us we did something wrong and that our post was removed, and on occasion where we should have posted something.

What we need is for the post to be locked down first, so that people can not visit it, and then when we see that it is locked down, we can contact a moderator and speak with them. This would allow us to discuss why the post was locked down and what we need to change in it for it to be unlocked for public view. If we fail to contact a moderator within about six hours (I think that's a fair amount of time) then the post can be automatically deleted.

I think this will not only help the forum users, but the moderators as well. Moderators will be able to show us what about the posts need to be changed and how we can avoid disciplinary action in the future. This will allow people to better understand what is, and is not acceptable on the forums, without having to be warned or punished first.

I'll use a recent experience of mine as an example of how this could have helped.

AGAIN! This is NOT a complaint. It is NOT a appeal. It is an example of how we need to be able to communicate with the mods.

So I decided to update one of my posts on memes&games, and add in the champions that have been released after my post went up. After doing so I copied everything over and re-posted it so that people can see it again, (let's face it, no one is going to scroll down an entire year's worth of posts to see one updated.) Later I get back online to find that the post was deleted. Here is the message I received.

http://i1378.photobucket.com/albums/ah116/Daniel_Fritsch/dontunderstand_zpshodchvzn.png

As you can see it does not mention "explicit" or "inappropriate" content, nor does it mention use of profanity, race, or religion.

It merely states, "While we do allow a number of topics that can be discussed about, there are some areas of discussion that are better left to other community platforms."

My post wasn't a discussion. it was a meme I had made 12 months ago called "Sentinel's Report. Child Abuse On Summoner's Rift. It was a meme about all the champions in league always fighting Annie. Here is the link to the original which I did update with all the champions, Sentinel's Report

Based on the message I received, I can only assume the moderator saw the words "Child Abuse" and instantly believed it was a serious post about child abuse and removed it without actually looking at the post.

If the moderator had taken the time to speak with me regarding the post then they would have known it was a meme and not a serious discussion about child abuse. Or if there was in fact something in it that called for it to be taken down, (Which I doubt as the original is still up.) than they could had spoken to me, and pointed out each thing in the post that would have been deemed unacceptable, allowing me to fix it, and learn what I can and cannot put in my posts.

Again, this is NOT a complaint. This is NOT an appeal. This is feedback in regards to how we need to be able to communicate with the moderators.

So with this all being said, I honestly believe that instead of simply deleting posts outright, the posts should be locked down, preventing public view, and the poster and moderator should be able to talk to one another about why the post was locked down, and how to change the post so that it can be on the forums. Moderators should be able to guide us and pinpoint what we do wrong so that we can fix it. We shouldn't have to be left wondering what it is we did wrong, with nothing but a generic message to tell us we posted something we shouldn't have. We should be able to speak with the moderators and work together with them in correcting our selves and our posts.

TL;DR We need to be able to talk with moderators instead of our posts being outright deleted without a proper explanation or information given as to how we can avoid getting in trouble.

26 Comments

Korillo3 votes

They can moderate the forums in any way they choose to do so. Seems you're skirting the line between acceptable and unacceptable, and they chose to remove some of your posts. Go read the forum rules and try not to break them, or come ambiguously close to breaking them and you shouldn't have any issues moving forward. Not sure changing the entire way they choose to remove posts is really something they'd think of changing.

Embertine2 votes

My issue isn't about breaking the rules. It's that the moderator didn't look at the post to see what it actually was and if it did break the rules, before they deleted it.

My original post from 12 months ago is still up, without so much as a batted eyelash, yet if I post the exact same thing again it gets deleted? If the original from a year ago is fine then why is the same thing not okay now? Shouldn't the original be taken down too? The only thing I can think of is that the mod thought it was a serious post about a serious issue, which it wasn't.

But this is all besides the point of this post. The point of this post is that the moderators need to be able to speak with us and tell us what exactly it is we are doing wrong and how we can fix it. They can delete the posts if they want. But they should atleast tell us what it was in the post that made them make the decision to delete it. The generic messages we get don't tell us anything really. I just want a more personal response so I can know what I need to do in regards to my own posts.

Korillo1 votes

{quoted}

But this is all besides the point of this post. The point of this post is that the moderators need to be able to speak with us and tell us what exactly it is we are doing wrong and how we can fix it. They can delete the posts if they want. But they should atleast tell us what it was in the post that made them make the decision to delete it. The generic messages we get don't tell us anything really. I just was a more personal response so I can know what I need to do in regards to my own posts.

What they should and shouldn't do isn't really something for you decide on. Share your opinion as you are doing but don't tell someone how they should run their website/forums

It was likely a different moderator a year ago that allowed your post to stay up. Each moderator will do things in their own way, and this one found your post inappropriate. By having it removed they are telling you it is inappropriate, they don't need to explain to the OP why a post was removed everytime they do it - the answer is obvious, it is against their forum guidelines. If they had to do this everytime they removed a post their job would be extremely tedious, and they certainly aren't interested in a debate between forum users as to the intricacies of the forum rules/guidelines and how to interpret a post.

If you are looking for a personal response everytime this comes up you are living in a dream world where time is infinit and people are decent towards one another.

Embertine1 votes

So a quick, "Hey sorry about this but you can't have (Insert problem here) in your posts on the forums. If you would change it we can allow it back up for you." takes a huge amount of time?

And in my 25 years of life I've found the greater majority of the people I've met to be decent people.

Korillo1 votes

{quoted}

So a quick, "Hey sorry about this but you can't have (Insert problem here) in your posts on the forums. If you would change it we can allow it back up for you." takes a huge amount of time?

And in my 25 years of life I've found the greater majority of the people I've met to be decent people.

Yes exactly, it would take too much time.

Embertine1 votes

Sorry, really I am sorry, but I don't understand.

Korillo1 votes

{quoted}

Sorry, really I am sorry, but I don't understand.

Unfortunate. You probably would if you were ever put in their position.

Lost Hp2 votes

Yes and no

On paper this is a good idea but in reality it woud not work

Think about the harassment the woud get from the band players for example

Embertine1 votes

Honestly I didn't think about moderators getting harassed by people. This actually saddens me a bit.

Lost Hp1 votes

{quoted}

Honestly I didn't think about moderators getting harassed by people. This actually saddens me a bit.

Yeah right did you see the rage posts in the forum because the get a warning or a ban?

Now think what woud happen if this guys woud have a person the coud talk directly.

Sinister Anubis2 votes

if we can talk to mods there wont be enough of them to talk to people. thus people getting upset when their so called demands are not met.

ModMod Curator2 votes

Hey Embertine,

First off, here's the Guidelines for the Boards Feedback section:

Join the discussions with questions and feedback for the devs. Post ideas for new features or quality-of-life improvements. If you find bugs related to the boards, point ‘em out to us here.

As you can see, moderation feedback is not part of that section. It is part of this section, Player Behavior & Moderation, as shown in the Guidelines here:

This board is all about fostering a healthy community in which discussions can revolve around player behavior systems, in-game suspensions, or boards moderation.

That's why that specific post was removed and redirected here. Any and all conversations about moderation on the Boards should be had in this section. You are free to post issues or questions about moderation here and we'll review them and respond where appropriate.

As to your initial removal in Memes & Games, the moderation found a meme/joke about child abuse to not be appropriate for the Boards under the recently updated Universal Rules. Your original post was made 12 months ago which is why it wasn't removed at the time. However, commenting has since been disabled on it due to the child abuse reference.

Child abuse is a serious issue and not one we feel should be joked about, regardless of the game context. Thank you for your understanding.

[slayer-pantheon-thumbs]

Embertine2 votes

Thank you very much for responding! Though I'm kinda down about my post, it's nice to know why I couldn't re-post it. I'll try to be more careful about what I can post.

Again thank you for responding. Hopefully a system can be implemented to help out both moderators and boards members in the future. But again, thanks for responding!

MasterSomething1 votes

Don't post in wrong section. That's also a rule.

Embertine2 votes

I posted my feedback about the boards in the boards feedback, it got taken down and i was told to post it here. Doesn't make much sense really.

Also the meme I posted was posted in memes&games, thus in the correct section, but was taken down because a mod believed it was a post about a serious issue and not actually a meme, despite the entirety of the meme being jokes about champions getting arrested by "Sentinels" which don't actually exist in league and are not a police force in real life.

I posted everything in the proper places. But the problem is that a moderator didn't take the time to actually look at one post, and as for the feedback, another mod, (or maybe the same, I don't know) didn't see it as feedback.

I didn't post in the wrong places. My posts were misinterpreted.

GamblerOfLives1 votes

I agree with you..not being able to defend yourself in front of the mods, it's not ok from any point of view. Can we trully assume that they make the correct decision everytime?

nerak231 votes

If you want to talk to a Mod go put a message above where it says: "Welcome to Player Behavior & Moderation!"

Or try an @modxx

Do you realize how many people would put up comments just to get talk to a mod ? Esh, nope they talk if your polite and ask and that is good enough for me and I don't see why they should Have to talk to anyone who has a comment deleted.

I'm not trying to be a dick here just saying how it seems to me.

Embertine1 votes

Thank you. I'm going to try putting a comment there and get some feedback from a mod if possible.

nerak231 votes

Thank you. I'm going to try putting a comment there and get some feedback from a mod if possible.

Your welcome, I'm not saying you have to Kiss ass or anything but just be direct and ask your question and being nice always helps get answers quicker, they have answered me before and I know they read it. Good Luck

EDIT: or maybe try a thread title of @TheCurator sorry meant to this up quicker but my Mom got stuck in the tub haha

AJStarhiker1 votes

I remember that thread. For the most part, I thought it was kind of funny and even maybe a bit thought provoking.

At a guess? Some posters starting taking it to inappropriate levels of disturbing and offensive and a mod closed it to keep things from getting worse.

Embertine1 votes

But the original isn't closed, it's still up. Just type in sentinel's report in the search bar and the forums will bring it up in the search results.

AJStarhiker1 votes

{quoted}

But the original isn't closed, it's still up. Just type in sentinel's report in the search bar and the forums will bring it up in the search results.

Ok, so what did get shut down? I'm not a mod or anything, but I've been around the behavior sections long enough I might be able to spot what may have triggered the removals.

Embertine1 votes

I updated the original by adding ekko, kindred, illiao, and jhin, then copied it all and posted it as a new post so people could see it without me having to post the link in each new meme I posted.

It was the re-post that got deleted, and the message i was sent about it didn't say it was deleted for violating boards rules, but rather that it was a topic best discussed on other community platforms. That led me to believe the moderator thought the re-post was a serious post about child abuse, and not a meme.

nerak231 votes

At a guess? Some posters starting taking it to inappropriate levels of disturbing and offensive and a mod closed it to keep things from getting worse.

Actually I was thinking of Thecurator thread but then my Mother feel and I hit post LOL whoops I hope I didn't send that person in the wrong direction.

Honestly, I thought this stuff would be covered in this section, maybe an abberator can help idk.

AJStarhiker1 votes

Ah, ok. I didn't realize there had been others made (I don't spend much time in Memes and Games). The only thing I can think of is that the Annie thread exploded fast enough to make it clear it wasn't serious, but someone over reacted on the others?

Embertine1 votes

Possibly. It still bothers me a bit, but I guess I can just put a link to the updated original in one of my memes.

I'm just going to let the original sit.

More from Player Behavior

More by Embertine