Changes needed for addressing toxic behavior in game

I don't use discussion boards since I tend to find them to be not useful but I was directed here from the ticket report team so a member of the 'development team' would respond.

I'll try to keep this rather short but a little background. I play League ranked maybe 3-4 games a week. Easily over 50% of the games for the last two years have involved troll or toxic behavior in game. This level of toxicity is not acceptable and many of my friends have already left League due to it. I'm really on the fence myself. League is a good game but a good minority of the community is atrocious.

To the main issue. I've reported a number of these players and am constantly and utterly disappointed in the system Riot uses. I'm constantly told my reports 'will be addressed but due to privacy we can't provide more info'. This is a totally unacceptable system to address toxic behavior. Simply telling someone that they have received your report and 'it will be addressed' is not enough when it's clear on a system wide basis the amount of toxic behavior isn't being lowered from the experience of everyone I know that plays the game.

A very simple and necessary change is that reports are tracked and confirmation of HOW the problem was addressed and EXACTLY what the punishment (if there was any) was implemented be sent to the person that reported it. I keep getting the silly response of 'privacy'. Firstly, we are all playing as avatars not real people in a real world environment. Secondly, even in real the world when someone is victimized there is an accounting to that person that the person has been punished or specifically how it has been addressed. This is very common HR business practice so the idea of the 'privacy' of the person that is ostensibly guilty of some infraction taking precedence over the 'victim' involved is absurd on it's face. The current system gives me and everyone else I know that has used the reporting system the impression that at best the toxic behavior is considered unavoidable by Riot and at worst that it simply doesn't find it economically important enough to address. I've specifically been told twice in report tickets to 'just mute the behavior'. Again, this is not an acceptable response. It's not the victim's responsibility to avoid toxic interactions, it's the responsibility of those individual players and more importantly Riots responsibility to provide a respectful gaming experience to it's users.

I've also been told twice by response tickets that Riot doesn't want to 'shame' people that have been reported. I don't much care about 'shaming' them either. What is important to know is that toxic behavior is taken seriously and is being addressed APPROPRIATELY which necessitates a tracking system that informs the reporters of such behavior exactly how it was addressed and why.

I'd be happy to discuss this more with the 'development team'. I'll be waiting for your response and can go into more detail of what needs to be done if this wasn't clear enough.

Thank you.