Posting on behalf of a Rioter, question about toxicity and guidelines.

Chat restriction HOW DOES IT WORK? "Accounts that show signs of persistent negative behavior are often first punished with chat restrictions. When this feature is active, you will have a limited number of chat messages you can send while in game. As you continue to play the duration of the match you will unlock additional chat messages that you can send. In order to completely remove Restricted Chat from your account, you will be required to play a specific number of matchmade games."

The reason I am posting on this board is because I want to get your guys' (and hopefully soem rioter's) opinions on my situation. Here are my chat logs.

[14:17] Jinx: to [14:18] Jinx: ff [14:18] Jinx: :D [14:28] Jinx: no [14:30] Jinx: i dont want to play [16:00] Jinx: the only time this grag comes bot [16:02] Jinx: is when we dead [16:07] Jinx: this brand enters champ select [16:14] Jinx: and accidentally picks brand [16:16] Jinx: this irelia [16:17] Jinx: got mid [16:22] Jinx: and randomyly gave itu p [16:24] Jinx: ff [16:47] Jinx: we dont deserve to win [16:57] Jinx: ok [16:58] Jinx: im afking [16:59] Jinx: have fun [17:03] Jinx: sry taric [17:05] Jinx: not much i can do [17:56] Jinx: then stop talking [18:02] Jinx: no one forced u to give mid [18:03] Jinx: dumbass [18:13] Jinx: uir mad cause ur not d5 [21:07] Jinx: thanks didnt need to say it myself [21:51] Jinx: yay baron is gone [22:02] Jinx: aesome [22:06] Jinx: top jg caught out top [22:11] Jinx: expects me to die for it [22:12] Jinx: nope [22:13] Jinx: xd [22:37] Jinx: u caught out [22:40] Jinx: dont make us pay for ur mistake [22:41] Jinx: idiot [25:02] [All] Jinx: just end [25:03] [All] Jinx: X_X [25:06] [All] Jinx: goodness [25:08] [All] Jinx: our team is aids [26:17] [All] Jinx: ur gonna end anyways might as well pad kda [26:45] Jinx: too bad our players suck [26:49] Jinx: except taric [26:56] Jinx: w [26:57] Jinx: o [26:57] Jinx: w [26:58] Jinx: gj [27:05] Jinx: keep dying to vayne [27:09] Jinx: she doesnt scale well either [27:28] Jinx: luckily our mid and jg are dead [27:29] Jinx: xDDD [27:34] Jinx: one more yes [27:36] Jinx: ok [27:37] Jinx: w/e [27:47] Jinx: this grag even admits he sucks [27:50] Jinx: i dont even have to say anything [28:01] Jinx: ima [28:02] Jinx: let them end [28:03] Jinx: gg [28:15] Jinx: u dont deserve a win grag [28:16] Jinx: haha

Yes, i understand I was toxic, but before any of you guys click away my question is why I was chat restricted in the first place. The paragraph above states that you get chat restricted for being persistently negative and I think of myself as a generally neutral or positive player (as i was currently at honor 3, almost to honor 4). Because of this question i put in a riot live chat request. Here is my chat with Legendary, who refused to answer my question.

Chat started: 2018-10-24 07:38 PM UTC

(07:38:55 PM) CowsMoox3: Hi, so i've been playing league for a couple seasons and haven't been chat restricted or anything from what i remember, not even banned either. A couple weeks ago i was chat restricted for being toxic and the only thing that showed up in the reform card was one game, where i was admittedly salty. I was wondering why I was chat restricted because I thought you had to be toxic consistently rather than once in a while because I was actually honor level 3 which I couldn't have got if i was consistently toxic. (07:40:26 PM) Player Support Bot: Hey! We’re getting a ton of new chats right now. It may take upwards of 15 minutes to get to your chat, but if you sit tight we’ll help you out as soon as we can. If you’re not about that waiting in line lifestyle, you can always submit a ticket instead! (07:40:39 PM) *** Legendary joined the chat *** (07:40:40 PM) Legendary: Hello (07:40:50 PM) CowsMoox3: woah this new feature is sick (07:40:52 PM) CowsMoox3: hello 1 (07:40:55 PM) CowsMoox3: !* (07:40:58 PM) Legendary: With penalties like chat restrictions it can come from just one game (07:41:26 PM) CowsMoox3: but youre saying i have had good behavior for years and getting mad in one game means my season rewards are taken away? (07:41:44 PM) CowsMoox3: that just seems a bit unfair considering the circumstances (07:43:03 PM) CowsMoox3: also if you dont mind can i get my chat logs? I forgot to copy and paste them while i still had them and ive already finished the games needed to get rid of it (07:43:20 PM) Legendary: We did give players a heads up at the start of the season that Honor would be a requirement for ranked rewards (07:43:55 PM) CowsMoox3: yes i understand that (07:44:01 PM) CowsMoox3: can i get the chat logs by any chance? (07:46:53 PM) Legendary: [14:17] Jinx: DOWN [14:17] Jinx: to [14:18] Jinx: ff [14:18] Jinx: :D [14:28] Jinx: no [14:30] Jinx: i dont want to play [16:00] Jinx: the only time this grag comes bot [16:02] Jinx: is when we dead [16:07] Jinx: this brand enters champ select [16:14] Jinx: and accidentally picks brand [16:16] Jinx: this irelia [16:17] Jinx: got mid [16:22] Jinx: and randomyly gave itu p [16:24] Jinx: ff [16:47] Jinx: we dont deserve to win [16:57] Jinx: ok [16:58] Jinx: im afking [16:59] Jinx: have fun [17:03] Jinx: sry taric [17:05] Jinx: not much i can do [17:56] Jinx: then stop talking [18:02] Jinx: no one forced u to give mid [18:03] Jinx: dumbass [18:13] Jinx: uir mad cause ur not d5 [21:07] Jinx: thanks didnt need to say it myself [21:51] Jinx: yay baron is gone [22:02] Jinx: aesome [22:06] Jinx: top jg caught out top [22:11] Jinx: expects me to die for it [22:12] Jinx: nope [22:13] Jinx: xd [22:37] Jinx: u caught out [22:40] Jinx: dont make us pay for ur mistake [22:41] Jinx: idiot [25:02] [All] Jinx: just end [25:03] [All] Jinx: X_X [25:06] [All] Jinx: goodness [25:08] [All] Jinx: our team is aids [26:17] [All] Jinx: ur gonna end anyways might as well pad kda [26:45] Jinx: too bad our players suck [26:49] Jinx: except taric [26:56] Jinx: w [26:57] Jinx: o [26:57] Jinx: w [26:58] Jinx: gj [27:05] Jinx: keep dying to vayne [27:09] Jinx: she doesnt scale well either [27:28] Jinx: luckily our mid and jg are dead [27:29] Jinx: xDDD [27:34] Jinx: one more yes [27:36] Jinx: ok [27:37] Jinx: w/e [27:47] Jinx: this grag even admits he sucks [27:50] Jinx: i dont even have to say anything [28:01] Jinx: ima [28:02] Jinx: let them end [28:03] Jinx: gg [28:15] Jinx: u dont deserve a win grag [28:16] Jinx: haha (07:48:00 PM) CowsMoox3: although even i consider this toxic is just this one game enough to make years of reform go to waste? (07:48:55 PM) CowsMoox3: like i get this is toxic but youre saying if i find any one player that has a toxic game i can report it and ban them ? Also compared to other players this isnt even toxic i didnt cuss anyone out or use bad terms that are automatically flagged (07:49:05 PM) CowsMoox3: plus i was honor 3 before which i couldnt have gotten if i was consistently toxic (07:49:34 PM) Legendary: If others are behaving poorly they can face the same penalty (07:49:57 PM) CowsMoox3: so basically what im asking is if this one single game is the reason i got chat restricted (07:50:04 PM) CowsMoox3: cause im sure if you look at my other games i am not toxic (07:50:23 PM) CowsMoox3: it was the circumstances around this game that made me lose my cool but that was once in what over 900 games of ranked? lol (07:53:58 PM) Legendary: I don't know what to tell you but that game would warrant the restrictions (07:54:25 PM) CowsMoox3: so you're saying a single game in over 1000 games can be the sole reason for a chat restriction? (07:54:44 PM) CowsMoox3: because youre saying this game alone warrants me getting chat restricted (07:57:33 PM) Legendary: When there is negativity even after one game it can result in a penalty (07:57:59 PM) CowsMoox3: well then why does the most recent league of legends chat restriction article say (07:58:03 PM) CowsMoox3: Accounts that show signs of persistent negative behavior are often first punished with chat restrictions. When this feature is active, you will have a limited number of chat messages you can send while in game. (08:00:31 PM) Legendary: The can still be for one game (08:00:50 PM) CowsMoox3: but the article never says that it only says persistent negative behavior (08:00:59 PM) CowsMoox3: which i was never persistent (08:01:01 PM) CowsMoox3: only one game (08:02:15 PM) Legendary: it could be for one game (08:02:27 PM) CowsMoox3: then why doesnt the article say that..? that makes no sense (08:02:37 PM) CowsMoox3: you have guidelines for the chat restriction but you dont even follow them (08:07:27 PM) Legendary: I can only reiterate that penalties can be issued after one game and if you have any other concerns , let me know otherwise I'll have to close out this chat (08:08:01 PM) CowsMoox3: yes, i do have concerns because the guidelines for a chat restriction are not being followed by the people giving them so i think i should be given another chance as it was never stated. (08:10:34 PM) Legendary: I know you disagree with the penalty but it won't change the fact that it was issued correctly and I'll be closing out this chat now (08:10:51 PM) CowsMoox3: how am i disagreeing with the penalty (08:10:54 PM) CowsMoox3: lol this is hilarious (08:11:02 PM) CowsMoox3: im following the guidelines RIOT posted (08:11:29 PM) CowsMoox3: i was told to make a support ticket but you are not even addressing my questions (08:12:08 PM) CowsMoox3: so can i ask why im asking a question and you are avoiding it by not answering? (08:12:25 PM) CowsMoox3: i can agree with the penalty if an explanation is given for why i was chat restricted (08:12:51 PM) Legendary: We have gone over the restrictions and they were issued due to your chat negativity (08:13:09 PM) CowsMoox3: yes, and i agree with that. but that is not what your guidelines say (08:13:29 PM) CowsMoox3: so can you explain why you guys can make guidelines that dont even matter because you guys can just do whatever you want? (08:14:11 PM) CowsMoox3: if a company says their requirements to join are x and y and you fall within those guidelines and then they mention something about z which they didnth ave in their guidelines should you be punished? (08:14:27 PM) CowsMoox3: theres a reason guidelines are very vague becuase they cover everything (08:14:35 PM) CowsMoox3: but you're literally just disagreeing with your own guidelines (08:15:19 PM) Legendary: I'm not here to argue with you and as this chat is no longer constructive I'll be closing it out now (08:15:34 PM) CowsMoox3: im not arguing (08:15:40 PM) CowsMoox3: im literally just asking a question (08:15:41 PM) CowsMoox3: lol (08:16:18 PM) CowsMoox3: this is so unprofessional like i cant even get my question answered without being written off as arguing (08:16:22 PM) CowsMoox3: when i have a genuine question (08:17:25 PM) CowsMoox3: you havent even addressed my question yet you continually try to close out this conversation (08:21:15 PM) *** Legendary left the chat ***

Because he leaves the chat before my question is answered I open another ticket.

(08:22:36 PM) CowsMoox3: Hi, so i've been playing league for a couple seasons and haven't been chat restricted or anything from what i remember, not even banned either. A couple weeks ago i was chat restricted for being toxic and the only thing that showed up in the reform card was one game, where i was admittedly salty. I was wondering why I was chat restricted because I thought you had to be toxic consistently rather than once in a while because I was actually honor level 3 which I couldn't have got if i was consistently toxic. (08:26:13 PM) *** Void Wish joined the chat *** (08:26:21 PM) Void Wish: Hey there, sorry for the wait (08:26:30 PM) Void Wish: I see that you were speaking to Legendary (08:26:32 PM) Void Wish: Let me catch up (08:26:33 PM) CowsMoox3: that is fine, thanks for getting to me (08:26:49 PM) CowsMoox3: yes i was and he was not responding to my question so i hope you can address my questions (08:27:12 PM) Void Wish: Let me see what I can figure out (08:27:20 PM) CowsMoox3: i get at riot you have to do things a certain way or else people in the community get enraged but he was genuinely not answering my question (08:27:20 PM) CowsMoox3: okay thank you (08:27:20 PM) CowsMoox3: i get at riot you have to do things a certain way or else people in the community get enraged but he was genuinely not answering my question (08:28:21 PM) Void Wish: So could you rephrase your questions for me one more time? (08:29:09 PM) CowsMoox3: so my questions is, is one game enough of a basis to be chat restricted for assuming i didnt use any derogatory or "instaban" words? (08:29:24 PM) Void Wish: Simple answer is yes. (08:29:42 PM) Void Wish: More complicated answer is that you were probably being negative in your previous games, but didn't realize it (08:30:12 PM) Void Wish: Looking at the number of games you've played this season, if you weren't being negative in your logs, then you should have hit honor level 5 (08:30:33 PM) Void Wish: When you're slightly negative, but not enough to justify a penalty, we will slow down your honor progression (08:30:43 PM) CowsMoox3: can i have chat logs of my "toxic" behavior? Because i dont think most of the community can differentiate between criticism and toxicity (08:31:04 PM) CowsMoox3: i agree this game is definetly me being toxic but i rarely lash out like this (08:31:06 PM) Void Wish: You have gotten the chat logs from your chat restriction, right? (08:31:10 PM) CowsMoox3: yes i have (08:31:16 PM) CowsMoox3: from the one single game that was on my reform card (08:31:37 PM) CowsMoox3: if you guys have any other solid proof of me being "toxic" can you please send it (08:31:52 PM) CowsMoox3: because i am usually not toxic its just the circumstances around that single game (08:32:09 PM) Void Wish: I don't have some on hand, and I'm sorry, but I'm not going to go through your report history to find one. If you're not certain what is considered negativity, I recommend reviewing article v of the Code of Conduct, which you can read in our Terms of Use here.

https://na.leagueoflegends.com/en/legal/termsofuse#code-conduct (08:32:24 PM) Void Wish: I do understand your frustration with feeling this is coming out of no where though (08:32:34 PM) Void Wish: I've been pushing feedback that we should have a warning system in place (08:32:45 PM) CowsMoox3: so if i send in another ticket could i ask for chat restriction logs so i can see if i was actually toxic? (08:33:00 PM) CowsMoox3: or is this a firm, no you're not getting anymore chatlogs period and your punishment is final, period (08:33:07 PM) Void Wish: If you wanted to help me, I'd ask that you make a post on the boards about how this chat restriction seemed to come out of nowhere. (08:33:25 PM) Void Wish: Yeah, pretty much final answer here (08:33:28 PM) CowsMoox3: how would this help you? and id be happy to because i genuinely feel this is unfair. (08:33:52 PM) Void Wish: https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation

So here's the link to the boards (08:33:58 PM) Void Wish: So I can provide feedback on my end (08:34:08 PM) Void Wish: But the devs ultimately listen to their own priority list (08:34:14 PM) Void Wish: But if they can see it's a large point of player pain (08:34:21 PM) Void Wish: Then they will push something up the priority list (08:34:33 PM) Void Wish: And I've seen multiple people just like you that had no idea this was coming (08:34:50 PM) CowsMoox3: i understand, and im sorry for putting u in this position where you have to be careful with your words or else people use it against you and the playerbase becomes enraged (08:35:07 PM) CowsMoox3: i will do that, should i send another ticket to you in particular when i post it or will you see it to put feedback? (08:35:42 PM) Void Wish: So the devs monitor the boards even when they're not posting. I'll catalog this ticket along with my feedback if that's okay with you. (08:35:50 PM) Void Wish: I'll also look for your post and give you an upvote! ^_^ (08:35:57 PM) CowsMoox3: what does catalog mean? (08:36:13 PM) Void Wish: Oh, like I have a bunch of ticket #s along with my feedback (08:36:32 PM) CowsMoox3: okay, for sure. i will post it now. thanks for responding quickly and being kind (08:36:37 PM) CowsMoox3: have a good day void wish (08:36:49 PM) Void Wish: Thank you for understanding and your help~! (08:36:55 PM) Void Wish: I hope you have a good day despite this (08:37:04 PM) CowsMoox3: youve already made it better:) take care! (08:38:57 PM) CowsMoox3: can you close this chat by any chance so the logs can be saved to my ticket? (08:39:16 PM) Void Wish: I actually can't lol. But here are the steps for you to (08:39:18 PM) Void Wish: If you click the little options button in the bottom left of the chat you'll see an option to end chat (08:39:42 PM) CowsMoox3: okay, thank you!

So yes, i am posting on behalf of Void Wish to ask you guys if you think my punishment is fair. I honestly don't remember be toxic in the games previous or after this one so that is why i asked Void Wish for another chat log, but i didn't get it. Backstory to this chat log is that our brand was put top lane and irelia was put mid lane, our top laner picked brand last second before he dodged assumingly because he was afk, and then irelia, who was originally mid, decided brand would go mid and she would go top instead. However, once we got in game the brand refused to go mid and the irelia went mid instead with brand top. Irelia began to feed and blame brand for not switching, to which I became annoyed and started flaming them for 1. Brand not dodging and 2. Irelia giving up mid (assuming she was going top) without Brand's OK. I understand I was toxic this game but it was because of the circumstances and I hope that i can be given more chat logs to see if i really deserve this punishment, or if this was just 1 bad game in 1000.