@Riot Tantram, a better way to treat old players

Riot Tantram, if you are reading this i wanted to say a few things:

As i was saying in another post to a bad guy [traditional post where a person got banned for serious stuff and complain about riot], I agree that Riot is still failing a lot on constructing a personal direct relationship with their long lasting customers and often act ignoring the fact that they are a huge game that today is part of the everyday life of many people,** but those banned players for serious stuff are not part of any of that. Their mission playing league is to cause trouble and make people feel bad every time they can**. I don't want them to play league to be honest and i don't get what they expect from league anyway by being banned 500 times.

That being said, Riot has become so big and so important to the everyday life of so many normal people that although effective, it's often heart breaking when we are threw against cold rules, talking about normal stuff like a chat restriction, without any personal approach [what is specially true for those who have spent year and years and were very good and behaved customers before]. I'm not talking about people that do hate speech or other brutal stuff but people that just start talking more and more until they get to the point they are being toxic after a period of time.

I know that the game is so huge that having a "personal manager" to a group of players sound impossible, but sometimes [when we are talking about regular punishment scaling] some people that you guys have a well detailed history of good behavior from past years could have a little difference in the way riot approach them. It's not like you don't know who they are or that you need to treat them as strangers!

Could be something as simple as an e-mail saying:

" hey guy, what's up? I'm rioter X and i have been checking your account since 2010 and i've never seen you behave so toxic before! What's going on?

Remember when you used to play with guy Y and you got diamond in like 3 months? You were so much nicer! We want that player back! Here is an example of the good player you used to be:

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Now see the player you are turning yourself:

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Please, if you think you are going through a hard time or anything like that send us a ticket so we can help you with certains options depending of what's going on! We are not specialists but we don't like the way things are going and we can at least send you a link or 2!

I'm sending this e-mail instead of the automatic punishment that suppose to be applied on your account this time. I'm doing this because you were never like this before and we appreciate the time we had together through 5 years!

If you also appreciate us, take a break from league, stop that behavior on any form and be the player you were on all other seasons! After today i will not be able to protect you from the automatic punishment so i hope you take my advice! That are people that don't know you that are getting mad over your behavior here! "

Even if that look like nothing at all, it means so much to hear stuff like that. Some people just need a personal touch to get back on track and this can work [on some cases] way more than just punishments.

Riot to all of us is not only a company that made a game. It's a part of our family.

Although a system designed around punishments can work to have stuff in order, i know for a fact that love, positive reinforcement and a good talk when you need can lead to a place where punishments are way less necessary.

Just to remember that i'm suggesting this to cases where riot have a huge, gigantic data of previous positive behavior of the player and not that all players should be treated like that.

TL:DR

If we know a player for 5-6 years, could we treat the player like we know him for 5-6 years? How much of a connection Riot want players to have with the league of legends community and how much does Riot value players? Would Riot be willing to discuss a more dedicated way of checking and approaching a long time customer instead of the plain cold rule book that make no distinctions we have? Would Riot be willing to, like the new honor system, invest better in the way they approach players that are shifting the way they behave? Is the fear of having people exploiting this kind of e-mails and messages to know what the system catch and what the system don't catch a right thing to feel?

TL:DR:DR I feel that we want League to be a game that last for generations in a family like format for players that are well behave for years, but it's hard to feel that way when our mother way of dealing with stuff is to forget our past, treat us like a stranger and duct tape our mouth for acting wrong. Long lasting players that proved to be well behaved in the past could have a different customer service than new players without any history with the company.

TL:DR:DR:DR Riot have years of data from players that were not toxic for many years. Can't we have that as a relevant data to decide how to approach them when their toxicity level increase for any reason? Can we not treat everyone like strangers?