Automated punishments

Dont Be A Normie··1 votes·380 views

While I understand that Riot cannot supply a staff that looks at every report and dishes out appropriate bans, the automated system which seems to indiscriminately hand out repercussions like candy on halloween needs serious tuning. It's been my experience that you can just abuse the system to lynch anyone you don't like by mass reporting them into the ground. Someone on the enemy team do really well and bm their mastery symbol after each kill? Have your premade team mass report them and get a strike! And even after this happens, making a support ticket to Riot seems to do nothing as everyone, both toxic and lynched players attempt this so Riot has no way to know and often just disregards tickets like this.

I'm tired of working on accounts trying to be friendly and nice both to my team and enemy and encourage cooperation so everyone has a good time and experience regardless of the outcome. I've given every ounce of energy I have to being a good, team player only for the system to misfire consistently. There is no punishment for false reporting. No fear of having to make justified reports. It's just a free-for-all lynch mentality that hurts the community as a whole. I can't believe I'm saying it, but removing the tribunal was potentially the worst possible thing Riot could have done for eliminating toxicity among the community.

I wish you all the best and I plead for this automated punishment system to be thoroughly evaluated and amended.

15 Comments

ModPeriscope7 votes

mass reporting them into the ground.

That's not how the system works. 1 report does the same thing as 9 reports: trigger a review of one's chat.

If you feel you've been innapropriately punished, then you should share your chat logs from your punishment, or write a support ticket.

Dont Be A Normie1 votes

If that's the case, how are incredibly recent games reviewed within minutes and occasionally instantly upon leaving the match? I've seen players leave the lobby of the game they just played and receive a strike from that exact game.

Mr Jungle OTW1 votes

It happens 4 minutes and 30 seconds after someone makes a report.

Imperial Pandaa4 votes

Because the IFS reviewed the game, with needing only 1 report, and sent a feedback. Could also be they started a new match immediately and actually got a pop up from a previous match.

Chermorg2 votes

If someone behaves badly, they’ll get a “strike”. If they don’t behave badly, they don’t get a strike. The system reviews the behavior, it doesn’t care how many reports were sent.

Dont Be A Normie1 votes

Then my question is how does the system assess, say chat logs, where context on particular words matter? Does someone explicitly read and determine the behavior as toxic or negative, or does the system automatically issue a strike based on keywords associated with derogatory attitudes such as "Stupid" and words of that nature.

Jo0o1 votes

Neither. The system is pretty complex.

I'm on here pretty often, and never really see any indication that the system unfairly punishes people. It punishes players unfairly if you ask the punished player, of course, because many/most who get punished refuse to acknowledge their fault. \

If you have any personal logs that you think led to an unfair punishment, or any link to innocuous logs that shouldn't have triggered the system, feel free to share and discuss them.

Dont Be A Normie1 votes

http://prntscr.com/i79n82 While I understand I'm no saint, I was frustrated with my jungler for berating my lack of leaving lane without any pings or assistance that would have helped me notice his need for help. Though, this is one side to the logs and does look fairly negative, that alone justifies a strike?

Jo0o2 votes

That chat doesn't look terrible, but the conspicuous absence of a scroll bar in the screenshot is troubling. Is that really all you got?

Chermorg3 votes

The system does not use keywords (save for hate speech which is never okay). It is a heuristic machine learning algorithm that is able to use context to determine the difference between, for example, “fuck you suck” and “fuck me i fucked that up”.

Dont Be A Normie1 votes

Well, I'm surprised it's that complex. Though, I assume my strike was due to me telling my own teammate to "stop fucking crying" was a slipup I'm paying for now. Thank you for the insight though, I didn't think that the system would be looking for phrases which in hindsight seems obvious.

Chermorg2 votes

Sadly, negativity of any kind, however minor, has the potential to be labeled a “strike”. There is not one type of “strike” however - things that are minor build up over time and can be punished, where it may only take 1-2 games of major toxicity to be punished. It’s likely that even if you were only given 1-3 games in the client reform card that you display slight negativity in other games as well.

Dont Be A Normie1 votes

Yeah, I was given only one game as the reason for my strike and for a seemingly minor offense. Thank you for the insight into how punishments are issued, I appreciate it.

Chermorg2 votes

The system will also take into account the length, severity, and how long ago your prior punishments were in determining something. Someone who returns to minor toxicity immediately after (or during) another punishment will be punished again much faster than someone who displays minor-moderate toxicity in one or two games on a clean account.

Dont Be A Normie1 votes

Okay, so mass reporting doesn't necessarily contribute to a more likely punishment. Though, the system is still automated, correct? A person isn't sitting down and reviewing the game? If I'm incorrect in that regard I'll be incredibly surprised as some innocent games seem to still warrant punishment according to the system.

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