Automated punishments
While I understand that Riot cannot supply a staff that looks at every report and dishes out appropriate bans, the automated system which seems to indiscriminately hand out repercussions like candy on halloween needs serious tuning. It's been my experience that you can just abuse the system to lynch anyone you don't like by mass reporting them into the ground. Someone on the enemy team do really well and bm their mastery symbol after each kill? Have your premade team mass report them and get a strike! And even after this happens, making a support ticket to Riot seems to do nothing as everyone, both toxic and lynched players attempt this so Riot has no way to know and often just disregards tickets like this.
I'm tired of working on accounts trying to be friendly and nice both to my team and enemy and encourage cooperation so everyone has a good time and experience regardless of the outcome. I've given every ounce of energy I have to being a good, team player only for the system to misfire consistently. There is no punishment for false reporting. No fear of having to make justified reports. It's just a free-for-all lynch mentality that hurts the community as a whole. I can't believe I'm saying it, but removing the tribunal was potentially the worst possible thing Riot could have done for eliminating toxicity among the community.
I wish you all the best and I plead for this automated punishment system to be thoroughly evaluated and amended.