Is there a specific place I can go to report people for more immediate punishment?

STARS ishyishy·Apr 11, 2017·2 votes·578 views

Getting straight to the point: I'm tired of being told to kill myself. I don't know what makes people think they can go around saying this, or why they say it to begin with, but it needs to stop. These people needs to be dealt with as soon as possible. Is there a support or customer service email I can send screen shots to? Having to rely on the report system is very unreliable and 9/10 toxic people go unpunished.

13 Comments

This Is Your DadApr 11, 20172 votes

Yea, your local police department or the FBI.

aZ3R0nApr 11, 20172 votes

First of all, I want to share some advice from someone I spoke to on the Player Behavior team regarding sending manual reports via Support tickets:

While we're not always able to take action, we definitely do when it is necessary. We don't want to set the expectation that players can use Support as a venue to report, because that's not what Support is. We are here to help explain account standings, help with account issues, explain how our systems are working with the account, and send players to the correct channels to empower them on fixing the issue.

That being said, if you have information about a person that falls outside of what the Instant Feedback System can deal with, you can submit a support ticket and talk to them about it.

https://support.riotgames.com/hc/en-us/requests/new?ticket_form_id=4584

An example would be the ticket I just sent in a few minutes ago regarding a player who has a racial slur in their summoner name. I didn't actualy play a match with them, so I cannot report them that way, but I just so happened to see it in a screenshot posted here in the forum and wanted to give Riot a heads up. Another example would be if someone is being toxic in a pre-game lobby and then someone dodges, and you have screenshots of their behavior. Also, if someone sends you a friend request after a match and then harasses you via private messages.

So in a nutshell, you would only send a ticket if you cannot use the report feature, or if what someone is doing is REALLY REALLY bad like death threats or a mad girlfriend posting your address, phone number, and other personal information in matches. If someone has gone to some extremes to harass you in a match and it will make you feel better to report them manually in a ticket, then go for it. Support will still be there for you, and you can also try to have a productive conversation with them about how to deal with this type of behavior.

Whatever you decide to do, best of luck to you in future matches!

OnlyYouCanHearMeApr 11, 20171 votes

It is always best to use the post-game lobby report function if you are able to, as it will track a player's behavior in the Instant Feedback System, and is capable of punishing players more efficiently than submitting tickets through Player Support. And though you may not see the pop-up alert from your reports, it does work. It's just that only the last player to submit a report will see the notification that a player has been punished.

STARS ishyishyApr 11, 20171 votes

Thing is, you need a lot of reports to get someone flagged for review or banned. Most people just think toxic behavior is [and should be] normal in the gaming community and they don't report it. Some just don't care. None of it is needed. It doesn't improve anything for anyone. It's pure negative in every aspect.

ModMod CuratorApr 11, 20171 votes

[{quoted}](name=STARS ishyishy,realm=NA,application-id=ZGEFLEUQ,discussion-id=ewPMvE4I,comment-id=00020000,timestamp=2017-04-11T22:12:53.167+0000)

Thing is, you need a lot of reports to get someone flagged for review or banned.

No, you don't. All you need is one report and for the issue you're reporting to be valid.

That's it.

If it's valid, the automated Tribunal will handle it immediately. That is the fastest way to get action taken against someone.

If you truly feel you need to report them separately from that system, then you can also submit a ticket to Player Support. However, reporting in-game is truly the best way to handle the situation.

PaquayApr 11, 20171 votes

Sadly, this isn't true in practice. I rarely have this level of toxicity in games, but over the weekend had a couple of matches with some bozos that just started flaming with hate speech. N words, F words (the bundle of sticks type) and several other things that Riot has a zero tolerance policy on.

I reported, and added my comments in the little section explaining what the offending party was doing. Last I checked (2 days later) these players have continued to play without anything more than a possible chat restriction.

Maybe it was flagged and dismissed, maybe there was a chat restriction, maybe nothing happened. I'll really never know other than they did not receive any type of ban (which doesn't affect me, but sucks for future players who are in their games). What I do know is that Riot either is not as tight on their zero tolerance policy, or the IFS system can be loopholed by substituting letters for other characters (1 or ! For i, 0 for o, etc).

OnlyYouCanHearMeApr 11, 20171 votes

Mod Curator is right. It doesn't take a lot of reports. A single report is enough to flag a game for review. I.E. your report. And in the case of players who are at the third punishment tier (the ones who have just had a 14 day suspension), it can sometimes only take a single game to see them permanently suspended.

I'll be perfectly honest with you, I rarely see the sorts of toxicity in game that I read in the logs on this Board. In the entire time I've been playing (since early season 3) I've seen it maybe once in game. Ever. And I'm not a high ranked player, so it's not that I've reached a rank where people aren't toxic anymore. Do I see some toxicity? Sure. I report it, and move on. Every report submitted is a numbers game, whether it's submitted to the IFS, or to a Support Specialist. Even if you send in a report to Support, if the player you report has played 1000 matches without ever being reported aside from the one time you do, they probably won't be punished until they have more reports submitted. It isn't because Riot doesn't care about people being toxic once or twice, but because Riot understands that in a competitive game, people occasionally have bad days and snap at their teammates. They cut people a little slack, and don't punish players for extremely rare instances of _**mild **_toxicity. It's when it becomes consistent or severe that Riot no longer allows players to claim "bad day" or promise that it won't happen again.

Kei143Apr 11, 20171 votes

the system will take care of it. it is very reliable in catching these things. it just does a horrible job in letting you know someone got punished down the road.

Why would you think the system is unreliable!?

STARS ishyishyApr 11, 20171 votes

Because there are way too many toxic people. Every single game has minimum 2 players on one or both teams that do nothing but flame their team continuously throughout the entire game. If the system was reliable, this wouldn't happen as often.

Kei143Apr 11, 20171 votes

fair point, but let me ask you a few things.

If there is toxicity in game, and a system that punishes it. Yet people don't see the system punishing others, what would that make the toxics think and react?

There are also millions of users, some are casual gamers that play once a month, some just had a bad day cos their superiors chewed them out, and some are genuinely toxic. The system does overlook a "once in a while off game", and you need to be consistently toxic inorder to get punished. If you play once a month, it may even take 2 years to punish that said person.

That being said, the system still does a horrible job in letting you know that someone got punished.

destinedabossApr 11, 20171 votes

[{quoted}](name=STARS ishyishy,realm=NA,application-id=ZGEFLEUQ,discussion-id=ewPMvE4I,comment-id=,timestamp=2017-04-11T20:11:34.769+0000)

Getting straight to the point: I'm tired of being told to kill myself. I don't know what makes people think they can go around saying this, or why they say it to begin with, but it needs to stop. These people needs to be dealt with as soon as possible. Is there a support or customer service email I can send screen shots to? Having to rely on the report system is very unreliable and 9/10 toxic people go unpunished.

Why would they ban 9/10 paying customers. Better to just ban one and pretend that rules are enforced.

STARS ishyishyApr 11, 20171 votes

Temporary bans might solve toxicity in this community. Just because someone bought a skin doesn't mean they should be immune to punishment for being a pos person. What if they piss off 100 players because they are toxic, then 20 of those 100 players quit the game because they are tired of it. That 1 guy just prevented potential business from 20 people.

destinedabossApr 11, 20171 votes

I mean come on, how many people claim to be quitting the game, vs how many actually do. Over words in text chat that can be muted.