Adding an "Apologize" Feature

Pendu··73 votes·3,256 views

I would like to propose a suggestion that I think would be really nice for the game.

I think I speak for many players - but not all - when I say that we tend to get heated during games and say things we don't necessarily mean. We forget that on the other side there is an actual, real person and what you say in game could very well hurt his or her feelings. In these situations, I think it would be very nice if after the game, I, as a player, could with a simple button-click send the other player an apology message - either a standard, automatic message or a customizable one. Oftentimes, in the lobby, players don't stick around very often and leave quick so you don't have a chance to apologize then. Currently, players would have to add that player as a friend and then send him or her a message, apologizing for their behavior towards him or her in game. This is bit of a lengthy process that could be made simpler with a convenient "apology" feature.

I would very much appreciate if this feature could be considered. Thank you.


FAQ:

1) What is the purpose behind the proposed "apology" feature?

_It is to allow individuals, who behaved poorly in-game, to own up to their mistakes and acknowledge their poor behavior through an apology to the player(s) they may have mistreated. _

**2) What will this do to eliminate toxic behavior among players? **

_The "apology" feature should serve as a self-monitoring system for players and to track and correct their toxic behaviors. _

3) How can we be sure this feature would not be used inappropriately to further demean players?

It is a "one-click, one message" system. As soon as the apology message is delivered, no further messages can be sent, unless the player is added as a friend and he or she accepts the request.

4) How many apology messages can I send?

_An apology message would be able to be submitted only once to each participant of that particular game, including teammates and opposing players. _

5) Can't you just apologize in the post-game lobby?

_The chat box in the post-game lobby is for all participants of the game to use. The "apology" feature would ideally allow private, personalizable messages to be sent to the player(s) against whom inappropriate behavior was shown. _

6) Why not just add the player as a friend and then apologize?

_This is assuming the player accepts the friend request. A decision to not accept the request means that an apology message cannot be sent to him or her. _

7) Won't an auto-generated apology be considered insincere?

An option would be available to deliver the apology as a free-text message or by using a template form.

8) Won't players take advantage of the free-text option to send bitter, insulting messages?

Again, only one message would be able to be sent to each participant using the "apology" feature. If that message happens to be a negative one, the player will have the opportunity to report the sender.

72 Comments

PBnJelly27 votes

This would make toxic people much worse.

Imagine getting flamed for a whole game and then after game getting an 'apology message' that says something like, "Sorry you suck at this game", or something much worse.

HalcyonDweller12 votes

I agree, but couldn't this be avoided by providing players with a preset list of statements to choose from instead of typing their own message?

or it could even be just one message that is sent if the 'apologize' button is hit: "Player X has chosen to express regret over their behavior towards you in a previous game, they apologize."

PBnJelly6 votes

That's a possibility, but I would pretty much never consider it as sincere. Knowing how toxic some people in this game are, I would always assume it's sarcastic and/or with malicious intent, and I know most people would feel the same way.

It's similar to how when Riot implemented the new honor system, people just honored feeders and ragers for 'staying cool' as a sarcastic "fuck you" without technically being toxic.

If you're really so sorry for flaming someone that you want to apologize, taking the small amount of effort to send a friend request and type up a message shouldn't be a problem (it's literally one button to send a friend request).

Telephone Booth6 votes

I don't get the sarcasm paranoia. I've heard that when someone gives you a tilt proof honor, they're actually shaming you. Like what the actual fuck? I've never taken it that way. And if we had an apology message that's preset with a message meant only to apologize for their behavior, I would take it as sincere. I hate how everyone assumes people are being sarcastic assholes. I've had it happen in game to me before too where I was genuinely being nice and the other guy took it as sarcasm. Like God damn people. Stop being so sensitive and touchy. In the end though, I don't care for this idea either way. Totally unnecessary feature.

PBnJelly1 votes

It's not really paranoia, but rather an assumption based on what we already know.

The majority of players wouldn't sincerely apologize for saying these things, and it's the whole "one bad apple spoils the bunch" situation.

But yes, regardless of if it's sincere or not, the feature would be unnecessary.

Talon121 votes

{quoted}

one bad apple spoils the bunch

You have no idea how literally true that is in this game then, someone might begin playing the game, they are a kind person, but the poisonous toxic nature of the game slowly corrupts them, moulding them into the fabric of this forsaken game. This is not a case of "one is a bad apple, the rest are reflected by that" its a case of "Even a good apple will rot, given time."

You can't correct me on that because it's simply true. Some may remain "fresher" so to speak, but the ambience of the game is not, thus given enough time, that apple will eventually rot, the only way to save it is to remove it from the pile.

PBnJelly2 votes

Ehh I don't think so. I've never been really toxic, and I've played this game for something like 4 years.

I actually think the majority of players aren't actually very toxic, despite everyone getting frustrated sometimes.

There's a very vocal minority that can ruin the whole game for everyone though. Usually in my games almost everyone is very pleasant but there's always one person who gets mad and ruins it for others, whether that's flaming or AFK'ing or whatever else. And once every few games there'll be more than one, although having a game where 3+ people on my team are flaming is pretty rare (if it's more than one person, it's usually two people going back-and-forth).

Unsure of how it is in Bronze/Silver, but there are probably more toxic people in those ranks.

The most toxicity I experience is actually when I create a new account, but that's because a ton of those players are people who got banned before and are forced to make new accounts if they want to continue playing.

Talon121 votes

but that fighting back and forth is caused by that one bad apple chipping at the other until they also break. The game really just needs chat removed and alternate ways to speak added.

HalcyonDweller2 votes

{quoted}

That's a possibility, but I would pretty much never consider it as sincere. Knowing how toxic some people in this game are, I would always assume it's sarcastic and/or with malicious intent, and I know most people would feel the same way.

It's similar to how when Riot implemented the new honor system, people just honored feeders and ragers for 'staying cool' as a sarcastic "fuck you" without technically being toxic.

If you're really so sorry for flaming someone that you want to apologize, taking the small amount of effort to send a friend request and type up a message shouldn't be a problem (it's literally one button to send a friend request).

Aight, fair enough.

Jet Sett1 votes

Yeah, but why would you accept a friend request from someone who was being toxic? You'd have to assume they're trying to apologize rather than being flamer 20493 that just wanted to flame you more.

PBnJelly1 votes

Personally, I accept friend requests regardless, just because I find it hilarious how pathetic it is to chase after someone just to flame them.

In reality, if someone doesn't want to hear anything more from you because you were toxic, then I doubt they'd want to receive an apology that probably wouldn't be sincere anyway.

Hügö1 votes

I think it's ok if they decide to use it like that so you can report the message and the system should give an instant punishment.

Pierce The Veal1 votes

{quoted}

This would make toxic people much worse.

Imagine getting flamed for a whole game and then after game getting an 'apology message' that says something like, "Sorry you suck at this game", or something much worse.

Simply make those messages very important in honor/banning. If it has bad content make it punishable.

PBnJelly1 votes

But if it were to take place after you already left, you can't report them for it.

And honoring happens immediately after game, so there wouldn't be any time for reading a message before you decide who to honor.

Would make the entire post-game very awkward and lengthy if it became "end game>do you want to apologize?>read any apologies>honor>finally post game screen".

JacctheInsomniac2 votes

[deleted]

PBnJelly1 votes

Yes, I understand what the purpose would be, however many things in this game have abuse cases that are far outside of their intended purpose.

notice me Sin pi1 votes

defintely worse in short term. On the long run they can take their deserved permabans and i wont have to see them again, with the report system incorporated into it.

Mindspeaker7 votes

OP mabey i have been playing this game tooooo long but I already can see people finding away to abuse that for negative purposes

Magical Player5 votes

What good would it do? You can’t take back what you said or did with a simple apology

Edit: As you can see we’re all very pessimistic when it comes to toxicity and human nature Your idea is great just people would use it to be dicks is the only fault I see

TrulyBland5 votes

That sounds actually like a really cool idea.

One thing though: allowing customizable messages is not a good idea unless it consists only of presets. Otherwise chances are that people will abuse this feature to message people that they still had a bone to pick with.

Edit: Another good idea might be to actually limit apologies to only be possible when the recipient has already left the post-game lobby. This way people are not as likely to use it as a way to dodge a report. (And obviously if they're still in the lobby, there's always the possibility of apologizing directly anyway)

Elipo4 votes

How would I know the apology message is meant from good and not a lame attempt to manipulate me into not reporting? I wouldn't like this feature. If you aren't able to control yourself you do deserve sanctions. And maybe you need some prozac*[sg-janna]*

HalcyonDweller2 votes

I think it would need to be something that happened outside of or after the post game lobby. So that it cannot interfere with reporting.

PePsiLemoNN4 votes

No custom messages pls.

Baka Red1 votes

{quoted}

No custom messages pls.

Custom messages only is the better option, as long as there is a way to report option on the receiving end. Automated message would allow insincere actions like "I'll just apologize, just in case. All it takes is one click after all. Oh, and I think I will report him to boot, he will never know." If he has to type the apology, it would force him to actually at least try to sound sincere - maybe even be sincere. Automation is poor choise for apologies.

GentlemanGhidora4 votes

The negative opinion of this possible feature only reminds me of the thread I saw 2 or 3 years ago where nobody else would promote OR demote except one player who needed it to hit Gold as the season was ending pretty much immediately after that game on the countdown. The enemy pitied that person and surrendered due to how unique that situation was and it was, in fact, truthful and they slid under the wire for Gold.

They posted a thank you and experience thread here on the boards and virtually every single comment was hateful and demeaning, received ungodly amounts of downvotes, and severely dampened my faith in the goodwill of this community.

I, personally, would WELCOME the apologize feature but I can only imagine most would hate it because they can’t get over themselves and think it insulting for the option to exist.

Aatrox Mid 1v53 votes

No. If someone ever apologized to me after a match using some feature then it's clear that they are insensere. If that feature wasn't there they wouldn't have said a thing.

HalcyonDweller5 votes

Lets be real here, a lot of people are vindictive after they have been harassed. Why would somebody choose to connect themselves with and expose themselves to comments from a person who was likely angry with them and may be vindictive enough now to abuse and harass them in a private chat?

In a lot of cases a friend request may open up the possibility for further bullying or harassment, as some players might send or accept the friend request just so they can flame the other player some more.

The OP's suggestion is to provide a feature that allows an apology to be sent without requiring a friend request. This offers an interesting idea for bridging that gap without exposing players to unnecessary torment from vindictive players.

It should not be so quickly dismissed.

The Cream Reaper2 votes

you're making excuses for flamers because you prefer wishful thinking over reality

it's not a healthy way to view things

HalcyonDweller4 votes

Umm, excuse me? I think that you misunderstood me, I am not defending nor making excuses for flamers.

I was simply pointing out that the OP's feature provides players with an opportunity to apologize to others without engaging in a private chat with them. I'm suggesting that the feature would be good for players who do not want to be flamed, as they could apologize without ever opening a private dialog with the other player.

The Cream Reaper1 votes

as they could apologize without ever opening a private dialog with the other player.

i don't know why you'd do that either way

game is over. move on to the next one. why is that so difficult to do?

HalcyonDweller3 votes

Perhaps this is just a cultural difference between you and I, but where I was raised it is beneficial to give opportunities for people to mend wounds they have dealt to others. It provides better closure from the conflict and it results in less tilt / hard feelings left over in the future. Some people do carry their frustration from game to game, and receiving an apology might alleviate that.

The OP's suggestion is an interesting way to accomplish all of this without exposing the apologizing player to unnecessary abuse. As such I feel it isn't pointless.

The Cream Reaper1 votes

Perhaps this is just a cultural difference between you and I, but where I was raised it is beneficial to give opportunities for people to mend wounds they have dealt to others.

let me guess... Sweden?

HalcyonDweller1 votes

[{quoted}](name=The Cream Reaper,realm=EUNE,application-id=ZGEFLEUQ,discussion-id=eGVyz3g5,comment-id=0001000000000000000000000000,timestamp=2017-12-07T18:03:00.365+0000)

let me guess... Sweden?

You're on the NA boards homie. I'm from the States, as my "(NA)" tag to the right of my name indicates.

Although I get the feeling that was intended to be aloof / acting superior. What do you have against Swedes?

Or against anybody who thinks like that for that matter?

The Cream Reaper2 votes

You're on the NA boards homie.

what's your point? in case you haven't noticed, there's posts from eu players all the damn time...

I'm from the States, as my "(NA)" tag to the right of my name indicates.

again... what's your point? what the NA tells me is that the account you're commenting from can be found in the client on the NA server. I am from the eune region and i have an NA account. doesn't mean that people should assume i'm american if i start posting from that account

Although I get the feeling that was intended to be aloof / acting superior.

no it wasn't

why do i get the feeling you're a feminist? you seem to be looking for motives to argue where there may not be any

What do you have against Swedes?Or against anybody who thinks like that for that matter?

nothing. It's just that i have a basic understanding what the northern european countries are like in terms of dealing with people

exhibit A:

https://imgur.com/a/P5jpm

based on your overall respone i'm just glad i didn't say "mormons"

[sg-lulu]

HalcyonDweller2 votes

[{quoted}](name=The Cream Reaper,realm=EUNE,application-id=ZGEFLEUQ,discussion-id=eGVyz3g5,comment-id=000100000000000000000000000000000000,timestamp=2017-12-07T18:18:56.458+0000)

what's your point? in case you haven't noticed, there's posts from eu players all the damn time...

again... what's your point? what the NA tells me is that the account you're commenting from can be found in the client on the NA server. I am from the eune region and i have an NA account. doesn't mean that people should assume i'm american if i start posting from that account

Aight, that is fair. For what it is worth I have a lot of games played, and I don't really have the time or the interest to maintain alternate accounts, but I understand that these things are not immediately apparent to anybody who I run across on the boards.

no it wasn't

Ok then

why do i get the feeling you're a feminist? you seem to be looking for motives to argue where there may not be any

I'm just feeling especially combative this morning. Call it a grumpy head. Sorry for my assuming wrong.

Edit: being combative does not automatically make someone a feminist. Only the most vocal among them are overly combative all the time. Please do not generalize.

[sg-shisa]

nothing. It's just that i have a basic understanding what the northern european countries are like in terms of dealing with people

exhibit A:

https://imgur.com/a/P5jpm

I see, okay.

based on your overall respone i'm just glad i didn't say "mormons"

[sg-lulu]

Ok that made me laugh. You're right I'm getting too easily offended. I'll lay off it.

[sg-miss-fortune]

kmathieu22203 votes

I think this is a good concept, but like everything else trolls would find a way to take away from its good intentions. Would be nice to have more options to interact with other players though - such bringing back honoring opponents as well

Woodakoodashooda3 votes

I don't want any sort of communication from people who used a game to insult me.

I give everyone one chance not to treat me like garbage.

I do not want an apology.

I just want to move on and forget entirely about who it is who offended me. They do not deserve my attention for any longer than the duration of the game in which we are in.

Pendu2 votes

What is the best way to reach out to Riot staff? I would like to see if implementing this feature would be a feasible endeavor.

HalcyonDweller2 votes

The best way to submit ideas to Riot is to post about them here on the forums. They do not comment on every thread, but they read a lot of them while looking for feedback and ideas for improvement.

If you were to submit a support ticket, they would just tell you to post about it here on the boards. Trust me I've tried.

BootyHunterRengo2 votes

SInce most of the time people are of the opinion, that their flaming etc. is righteous, i don't see this feature being used too much. If i have a player standing on another side of the wall while i get beaten to death in a 1v1 and i flame them afterwards for just sitting there spamming emotes, i won't feel the need to apologize for that...

rtbf2256182412 votes

Wouldn't this be just another way to get more flame through an "apology" letter? Not to mention this feature would be useless if the person in question doesn't recognize his or her mistakes. They'd say sorry anyway.

Totally Not Jinx2 votes

I feel like this is giving people the easy way out and removes some accountability.

I've been super tilted in games, and shouted in team chat. It's not who I am, and the thing I do when I get to a lul, or die and wait to respawn, or take a deep breath, is just respond in-game that I'm sorry about the tilt.

It's not that difficult, and if you REALLY mean it, or catch yourself, there's always an opportunity to do your own apology right in-game.

TheProfezzor2 votes

Coming from a person who has frequently flamed people and sometimes still does (sorry). The thing I don’t like about this is if I flame someone bc they are playing bad and we are losing then turn it around and win...so I’m no longer salty. I then go and apologize to the player to maybe make myself feel better and cover my tracks. This may psychology let a flamer feel like he has washed his hands of the situation and flaming isn’t that big of a deal since he had made it up.

I don’t think this will effectively change a flamers perspective or attitude but may actually entice more flames (not through the system itself) but again as people will feel like it’s ok cause they can “officially” apologize later.

Pendu1 votes

I would like to add that this feature would be available only while in the matchmade lobby after the game, and can only be used once to send each individual player in that particular game, either on your team or the opposing team, an apology message. Once you exit the lobby, you can no longer send that player an apology message. These requirements would prevent players from abusing this feature to only further harass other players. The icon for sending the apology message could appear next to the same icons used to report players, add friends, etc.

I believe a customizable message would allow for the player to have an opportunity to be more sincere, as apposed to using the auto-generated message that would be available.

HalcyonDweller1 votes

Oh in that case it might not be necessary to have this feature. Players have the option to talk with each other in chat already while in the post-game lobby.

I have seen on several occasions instances where players did exchange apologies in post-game chat over things that were said in-game.

If this feature were to be implemented I would be more interested in seeing it as a right-click option from your recently played list. You could go to recently played and simply click the option to send them an apology and a popup would let the player know you had apologized.

if it's just available in post-game lobby I don't see players using it very much since they already have a chat box to communicate through.

No offense and not bashing your idea, just trying to give some plain feedback. I actually like your idea a lot but I think it would be more effective if done after the post-game lobby.

Pendu1 votes

Your idea is worth implementing. I just thought that in the post game lobby a player could send a private message as opposed to writing in the general chat box, which all can see. The icon for the apology message would be similar to the icon for reporting players in that it is small and next to the player's name. And once you click on that icon and send the apology message, then you can no longer click on it, similar to how the icon for reporting players works.

HalcyonDweller2 votes

I see what you are thinking, and the sentiment is certainly a good one, I'm just not sure that players would wind up using it in the post-game lobby. Often times if they were upset in-game they will still be upset during post-game lobby. I definitely think it would work better if it could be sent after leaving the post-game lobby.

Baka Red1 votes

If the apology system worked like you suggest above, and the apology message would appear only after post-game-lobby and it would have to be typed by hand, I might actually like the feature. It would also have to have a report option on receiving end to prevent it to be yet-another-form-of-harassment-tool we players have at our disposal. Automated/pre-written apologies would serve no purpose to me at least; if someone wants to apologize, he better tell what the thing is he is sorry for. Not just "Sorry dude. I was ****." but something that actually explained what he thought he did was wrong. Granted, the system would not help the apologizing person to avoid punishment by IFS, but that would increase the meaningfulness of the apology.

HalcyonDweller2 votes

[{quoted}](name=Baka Red,realm=EUNE,application-id=ZGEFLEUQ,discussion-id=eGVyz3g5,comment-id=000500000001,timestamp=2017-12-08T08:00:10.920+0000)

If the apology system worked like you suggest above, and the apology message would appear only after post-game-lobby and it would have to be typed by hand, I might actually like the feature. It would also have to have a report option on receiving end to prevent it to be yet-another-form-of-harassment-tool we players have at our disposal. Automated/pre-written apologies would serve no purpose to me at least; if someone wants to apologize, he better tell what the thing is he is sorry for. Not just "Sorry dude. I was ****." but something that actually explained what he thought he did was wrong. Granted, the system would not help the apologizing person to avoid punishment by IFS, but that would increase the meaningfulness of the apology.

I see, I understand how you might want handwritten instead of preselected apologies. I'm still concerned that people would use it to harass others in private, but I do think it's a good idea to include a report feature. It would probably be simple enough to simply remove the privilege from anybody who abuses it.

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