Why is toxic chat a higher priority than toxic play?

Archon X·11/16/2015, 10:41:42 AM·5 votes·1,639 views

Got to be honest, there's practically nothing someone can say to me in-game that will get me riled. Basically all they can do is either personally insult me which is irrelevant because they don't know me, or they can criticize my play, which, even if they're being a dick about it, would have a grain of truth to it for them to even say it. I can also mute and report after the game with minimal effort.

However, toxic gameplay like intentionally leaving, trolling, feeding, etc, directly affects my ability to play a fair game. I can have 4 assholes as teammates but if they're all trying to win as hard as me, the game is fair.

I really don't understand why Riot takes the position that toxic chat is more significant than toxic gameplay.

People can get pissed, and they can go too far in chat, there's no doubt. However, without proper context as to what drove them to that point, I don't think you can ban just based on a chat log.

However, people who will gamethrow, especially in ranked, are an absolute cancer in this community, and really there is no circumstance or situation or context for that behavior. It is never acceptable, for any reason, and really if you come across someone who is intentionally griefing their team, you should start with a 2 week suspension, then a ban from there.

27 Comments

Zielmann11/16/2015, 3:23:48 PM7 votes

It's because of the ease of detection/confirmation. Seriously. They can have automated systems in place that are capable of catching certain toxicity in the chat. And then a case can very easily be made out of player reports for verbal abuse/harassment which can be manually reviewed. These cases just show chat logs and usually generic post-game info (scores, builds, etc.). It's pretty easy to read through several sample chat logs and see that a player is routinely toxic in chat, and hand out a ban for that.

In-game actions are more difficult. Fortunately, they can automatically detect leaves and AFKs (including those who walk in circles in the base to try to evade the system, but don't actually do anything). When players report for other types of in-game behavior, it's a considerably more difficult case for review. From the information that's easily-accessible, you can easily catch the mob boots + 5x zeals Veigar that's 0/15/0 with 2 CS. Cases where a player announces that they're feeding now, and they proceed to die 3 times in the next couple minutes are also pretty straightforward. But more nuanced situations, like an ADC who is 10/3 disagreeing with an action by their allies, and intentionally feeding 3 kills in a row to make a point, though not actually announcing it in chat, is much more difficult to catch. You'd have to basically rewatch entire games to confirm these.

That isn't to say reports for such behavior are meaningless, though. If a player is regularly doing this, and a lot of people report them for it, it will trigger a more in-depth investigation of the player, which will likely lead to eventual punishment. But this relies on consistent negative behavior from that player, as well as consistent reports from others in the game. Preferably with comments providing context to the report so the reviewer knows what to look for.

Krigjer11/16/2015, 5:31:33 PM5 votes

Because it's easier to detect toxic chat, especially since the system is automatic now. All the system has to do it detect keywords that are viewed as toxic and issue a punishment.

Afks/leaving are already automatically punished by leaverbuster, but intentional feeding and trolling is subjective.

Unlucky Number711/16/2015, 3:41:21 PM4 votes

easier to enforce and they are making steps to punish toxic play. the intentional feeder buster is live and is undergoing fine tuning.

The Rage Master11/16/2015, 11:24:33 AM3 votes

OP, I couldn't agree more with you.

I reported 2 intentional feeders back in season4. Both had a hideous match history all games kad kd 1/12 5/21 0/9 etc, in a row. I didn't only reported them but i sent a ticket to riot support alongside with print screens of their history and of the match i encoutered them. I still check their profiles, got rewarded and still in game. But a friend of mine that's passionate in the in-game chat and is considered toxic from a lot of people, but carries all his games in platinum3 mid lane, got baned for 2 weeks.

I would 100% prefer my toxic friend in my team who will rage if jungler push his lane, than one of those 5/21 players who will intentionally waste 20 mins of my life.

Consider we all have lifes and things to do, so when you know you can play for 2 hours, losing 2 games from trolls or intentional feeders costs us more than someone calling us an as**le and with a 13/3/12 kda lead us to victory.

I totaly agree with OP, without ofc saying that i like or encourage the toxic chat. [slayer-jinx-catface]

Khâmul11/16/2015, 11:12:39 AM2 votes

I think it's because toxic play is caused by toxic chat (those two are linked)

worm11/16/2015, 11:21:51 AM2 votes

Because of how soft the league community is. People will cry over the most trivial things.

alasarcher11/16/2015, 12:03:33 PM2 votes

Because, when you have troll/intentional feeder/afker/leaver, your team has to deal with troll/afker/leave/int feeder/. When you start flaming, your team has to deal with feeder/afker/leaver/int feeder+flamer. Also ,actions of those "troll" only affect your gameplay, nothing else. Your flaming can affect someones real life, maybe u will say something about their mother,and they lost their mother. Or similar things. Thats why flaming is worse than "trolling".

ADepressedLeona11/16/2015, 3:46:31 PM2 votes

Because behavior has actual proof behind it as opposed to toxic play.

Riot can pull chat logs, and see what people say and be like "Yeah, that dude needs a ban"

However, when they see like an 0-15 score on someone's match history, they can't just jump the gun and say that he was intentionally feeding (even if he had been) because they don't really have any proof.

Espy Psyche11/18/2015, 4:46:50 PM1 votes

I'm betting the Intentional Feeder Detection is basically an automatic AP Garen Rule detector.

PIMPSMOOTH11/16/2015, 11:33:40 AM1 votes

Leave a detailed report after the match of the intentional feeder and they'll get dealt with. Had one on my team last week and 60 seconds after the match where 9 players reporting him I got the message stating the the Tribunal disciplined a recently reported player.

[slayer-pantheon-thumbs]

Linthe11/16/2015, 3:26:24 PM1 votes

Who said that it was??

AFking IS reportable.. and is auto-handled by LeaverBuster.

INTENTIONALLY feeding IS reportable and is auto-handled by the new system.

Trolling is... Im not sure what... often pointed out as off-meta picks.. which is NOT reportable. Or as intentionally feeding/assisting the enemy team which are reportable offenses.