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Should Riot have "secret shoppers"?

Pen no Shima·2/26/2016, 7:30:34 AM·0 votes·497 views

I think they should. There have been an increasing amount of toxic players on League, and they're spreading to beginner and intro games. If Riot had summoners, those who they could trust in not making false reports, monitor games and give them a special email to report bad behavior, I think it would help curb the toxicity in games because no one would know who was a secret shopper or not.

  1. High toxicity in a free game will keep new players from staying, cutting into Riot's profit margin.
  2. Secret shoppers would be able to be used to track patterns on toxic activity, allowing Riot to focus more on gameplay and keeping their servers online.
  3. Having some kind of reward system (RP for valid reports, free skin with every 20th ban, etc...) would encourage more gameplay.
  4. Not just banning, they could create a system that makes a sort of "wall of shame" for toxic players, "Toxic player of the month" or (like with some other games) make the toxic players play with similar players.

With all the copycat games out there Riot needs to think of something to stay ahead of the pack, otherwise players will move on to other games like Hero's of the Storm, Dota, Battleborn or many others.

5 Comments

Theseus852/26/2016, 7:55:00 AM2 votes

The rewards for banning from players I think is not needed and will lead to more reports for nonissues that occur. The idea of a "secret shopper" on the other hand sounds like a really strong idea. They wouldn't even be something that wouldn't cost a lot of money. They could hire people that would not "secret shop" any game but the games of those who have been reported recently and could reward them with different compensations other than just monetary value such as points toward merchandise, RP, Venue opportunities, Etc. This would validate the use of reports for one and limit the amount of games that needed to be monitored. Also they should be able to just have them spectate games with chat log available and not even be in the game itself as a player. A "gm" of sorts. Unfortunately what I get more upset than just verbal toxicity since there is a mute button is AFK that counts for full points lost and the worse is the player who "plays" but does not truly try. A jungler who never leaves jungle after 25-30 mins into a game. Or the top who just slow farms there lane never taking turrets or ever leaving lane for objectives (other than Nasus of course). They put their head down and just sit and farm all game while turret after turret and drag after drag gets taken until the game is lost and the other team literally just ignores them and wins. Making it a 4v5 and there is no report for this and thats understandable since its a vague issue, but it occurs quite often. With the "secret shopper" I feel this is something that could be monitored and actually become a bannable offense, or the smurf that throws a game after taking all the kills and gold and then just stops playing with the team so he can lose and stay in bronze to "have fun". These are the issues that I feel are the problems. Verbally toxic people are easily just muted and I am not even sure why its even a reportable issue since its taken care of with a simple push of the button. But the other issues as described I feel truly need a "secret shopper" to solve.

what you deserve2/26/2016, 7:48:16 AM1 votes

lol, toxic player of the month? Showcasing toxic people is a really toxic thing to do. If you wanna see toxic people then just go look in PB&M

Cloak an Dagger2/26/2016, 7:56:53 AM1 votes

[{quoted}](name=Pen no Shima,realm=NA,application-id=ZGEFLEUQ,discussion-id=ddhBziqj,comment-id=,timestamp=2016-02-26T07:30:34.760+0000)

I think they should. There have been an increasing amount of toxic players on League, and they're spreading to beginner and intro games. If Riot had summoners, those who they could trust in not making false reports, monitor games and give them a special email to report bad behavior, I think it would help curb the toxicity in games because no one would know who was a secret shopper or not.

  1. High toxicity in a free game will keep new players from staying, cutting into Riot's profit margin.

  2. Secret shoppers would be able to be used to track patterns on toxic activity, allowing Riot to focus more on gameplay and keeping their servers online.

  3. Having some kind of reward system (RP for valid reports, free skin with every 20th ban, etc...) would encourage more gameplay.

  4. Not just banning, they could create a system that makes a sort of "wall of shame" for toxic players, "Toxic player of the month" or (like with some other games) make the toxic players play with similar players.

With all the copycat games out there Riot needs to think of something to stay ahead of the pack, otherwise players will move on to other games like Hero's of the Storm, Dota, Battleborn or many others.

Too easy to abuse. Next.

Astôlfo2/26/2016, 2:08:45 PM1 votes

lmfao no

FrankerX2/26/2016, 5:36:31 PM1 votes

[{quoted}](name=Pen no Shima,realm=NA,application-id=ZGEFLEUQ,discussion-id=ddhBziqj,comment-id=,timestamp=2016-02-26T07:30:34.760+0000)

I think they should. There have been an increasing amount of toxic players on League, and they're spreading to beginner and intro games.

we have the lowest toxic level ever