Boards›Player Behavior

These recents waves of Perma bans by player support are getting a bit ridiculous

Guy Fox Teemo·2/26/2017, 4:17:12 AM·5 votes·984 views

Recently a lot of players have been reporting unjust perma bans, and from the most part they all look like legit cases of being an Unjust ban. It seems player support is becoming a bit to trigger happy when it comes to permanently banning players; I don't think they realize the gravity of a Permanent ban and just throw it out there any time they think something is outrageous (LIke a recent Diamond player who plays Nunu Smite support only and has been doing for 4 years).

Ik they can make mistakes, but considering how big of a thing a permanent ban is; It is beyond outrageous for player support to be continually making all these mistakes and or judgement calls. Perma bans are serious, as players invest A LOT of times into their accounts, and to just throw it out so often for things they don't see fit (Even if the community seems to think so from the responses the cases get).

Player Support needs to revamp and fully review the guidelines on what they consider perma ban worthy. Experimentation or doing very off meta builds should never in any case even be considered for a Permanent ban. If players intent player is to always win, even when playing something extremely off meta, then that player has no reason to be permabanned or even 14 day banned.

Tl;DR Recent cases of Perma ridiculous, Player support needs to fully revamp and review the guidelines on which they can perma/14-day ban.

11 Comments

Magical Player2/26/2017, 4:22:03 AM5 votes

All cases look innocent when framed correctly

Just because everyone in jail says they're innocent does not make them innocent

Touch My Box2/26/2017, 5:12:15 AM3 votes

It used to be fine when they would save permabans for more serious things.

Now they will permaban for the same thing that they chat restrict for, which is stupid.

It is like a petty theif getting life in prison because they stole again after they were first released.

In no way does the punishment fit the crime, but Riot don't care because most people just make a new account. New accounts mean more Riot points and more inflated playerbase stats, so more money for them.

OnlyYouCanHearMe2/26/2017, 6:10:18 PM1 votes

If you are referring to permabans that people discuss here on the forums, the vast majority of them are not issued by Player Support. They are from the Instant Feedback System. It's a bot that has absolutely no bias and holds all players to the same accountability standards. I'm not even sure that Player Support are the ones who issue the bans in the manually reviewed cases (which are rare by comparison with punishments issued by the IFS). I didn't think they were.

There will always be people who say that they were banned unjustly for boosting/hacking/account sharing. And I honestly have no idea how innocent many of those players are. Some of them tell very convincing stories, so it is possible that they may be innocent. I do not know. All I know is that something about their account triggered another part of Riot's system to flag them. That is also not controlled by Player Support.

As to the Nunu smite support, I haven't heard anything about him. If you mean the Singed smite support, he was not permabanned, but he was given a temporary suspension and had multiple talks with Player Support regarding whether he was allowed to continue playing with his strategy. Yes, he was trying to win the game. Yes, he would tell his team in champ select what he was going to do. No, he did not listen when his team expressed major concerns about the strategy. No, he did not stay in the lane and offer any support to his adc in the early levels because he was invading and stealing buffs. He was not given the temporary ban for playing off meta, but for the sheer number of reports he was receiving, which was in the thousands, if I recall correctly. He was not communicating with his team, he was simply telling them what he was going to do, but not taking their opinions into consideration. His first interaction with Player Support went somewhat negatively, but in the follow-up communication, the matter was discussed more thoroughly, and a compromise was reached that allowed him to continue to play his off-meta support, but in a way that was not ruining the experience for so many other members of his teams.

Randomonium2/26/2017, 6:38:29 PM1 votes

The dude who played nunu support with smite got a 14 day ban, not a perma. I agree this should be a topic that Riot addresses through in a formal article or round table discussion because it does seem very random and arbitrary. People deserve to know what is acceptable and what is not BEFORE they get banned.