Boards›Player Behavior

The People Want Transparency, Your Honor

Despìca Bìll·6/2/2018, 2:20:27 PM·3 votes·2,277 views
https://static.planetminecraft.com/files/resource_media/screenshot/1716/banhammer10982604.jpg

Rather than asking us to have faith that reports do something, how about showing us? Those instant-feedback messages were a good start, but they're rather ambiguous. The lack of transparency leaves the whole report system feeling very "...So, I clicked some buttons that I think apply...did something happen, or not?"

As a side-point, since I've seen people using racial-slurs get away with it, and people just being passive aggressive get penalties...I have no idea which reports are legitimate, and what behavior is actionable in the first place.

I understand the secrecy is partly designed to keep people from figuring out how to game the report system, but they're doing that anyway.

In conclusion, a good start would be to provide a feedback message after every report, referencing which game, and letting you know whether your report was acted on or not, and why. This can be done even with a mostly-automated system like Instant Feedback.

20 Comments

YerroFever6/2/2018, 2:59:15 PM3 votes

I actually would not want the IFS popups letting me know someone I reported got punished or didn't. Why? Because many times, the IFS takes several games into account, which means, just because your report wasn't the triggering report, doesn't mean it wasn't accounted for in the punishment. There's a backlog on manual reviews and if I'm recalling correctly, Tantram has said that there's a manual review before permanent bans and there's a backlog player behavior has to go through, so even though someone isn't permabanned the second after you report them, they may get a few days of playing before they get permanently banned. It honestly would become burdensome to me to have to do the click through notices.

At this point, most people know that racist chat gets people punished and so very few people come on the boards to dispute that they got banned because they called someone a n-----r. We still have people coming on the boards trying to dispute calling someone a f----t or f-g because they don't think that's a derogatory term every now and then. But, just because you don't see it on the forums doesn't mean people aren't getting punished for it.

mlm olo mlm6/2/2018, 2:45:37 PM1 votes

This is just how it is. Riot has sole and exclusive discretion. They don't have to punish or ban anyone. When the player reports, they are giving a suggestion to Riot.

That said, I don't think Riot wants to inform people the results of reports.

Personally, I wonder what good would your idea do?

The Ecdysiast6/2/2018, 2:49:29 PM1 votes

The players should have no power whatsoever to punish others, as the nature of our interactions with other players forces us to completely detach from the actual effect.

Think of it this way: At any time, without warning and with no legal obligation to disclose or even have a reason, Riot can permanently ban your account regardless of the amount of money you have spent on it. You don't even have to have broken a rule, since that's not what the ToS says.

The ToS says they can ban you without reason, and are not required to give you one. So apply that knowledge when you wrongfully think someone being mean to you in chat despite your willingness to have the chat enabled means stealing hundreds of dollars of content from them is okay.

ModUlanopo6/2/2018, 3:57:12 PM1 votes

On the few occasions when Riot has responded for requests like this in the past (which was mostly Lyte), we've been told a variety of reasons, but they all mostly boil down to "it's not something we feel is important enough to make a priority, especially when it comes to development resources."

There are also a fair number of behavioral considerations associated with this. You touch on one of them: why do I see people still playing after being really offensive? There are a lot of highly divergent ideas about punishment out there. Some people don't believe in second chances. Some people only want obvious cases of feeding punished. Some people don't want anyone punished, at all.

The current notification system works pretty well, at least as far as Riot sees it. There's no guarantee that the money and effort put into revising the system would provide any meaningful benefit, so why bother?