[Urgent]Account got hacked and used to play 3 ranks and being suspended for 14 days

Relancer·5/5/2019, 6:54:46 PM·2 votes·3,540 views

Hello,

my account was logged in by another person, and he used this to play with another friend. While I was trying to log in, he was playing the third game (Lucian). My pc jammed 2 times while i tried to log back to my account 2 times. While the 3rd time I changed my password and get it logged in to the game, i was halfway of a ranked match. My teammated telling me that i was getting banned. A few minutes after, i could not log into my account due to a 14 days ban, as the person cursed alot of dirty words and get me banned. What should i do? Just woke up from a nap and this happens, please help!

(https://pasteboard.co/IdktgMA.png)

4 Comments

Relancer5/5/2019, 6:57:50 PM1 votes

Can riot game detect the IP address from the games? as I couldnt think of any other ways to proof that I am not the one who curse those words besides changing the password while trying to get back my account during a rank game.

zPOOPz5/5/2019, 7:02:15 PM1 votes

submit a support ticket

Hotarµ5/5/2019, 7:05:09 PM1 votes

Submitting a support ticket is your best option. Riot will be able to handle the matter directly and might be able to overturn the punishment since you caught it so quickly. Good luck and I hope your account health is restored!

TAKaiserino5/5/2019, 8:57:05 PM1 votes

Last Wednesday i had the same thing happen to me. My account was hacked using Third Party Software. My account has currently been perma banned because of this. I was off the entire day Wednesday and wasn't until Thursday evening i received the banned account message as i logged in. Instantly put in a ticket.