(Long post) I just hope someone will listen

To Riot, please listen with your whole heart.

As a player who has been perma banned, and struggled to get over her temper, to really work on herself and come back as a better person and player, but only to get discouraged because Riot won't grant you any mercy for getting an account back, knowing that there is no chance left to get it back, makes the days really hard. It's really disheartening and just unfair, and hurts deep inside.

Note: I know what I did was wrong, I have had many people tell me that I deserve it for not listening to the previous warnings. I don't need to be told that again, that just hurts. I just want someone to understand and listen, without being negative.

As I'm sure others have done, I've researched a ton on how to try to get my account back. I've submitted multiple tickets. I even talked with a support person on the Riot Support twitter page, who was nice, but wouldn't do anything. My account is so dear to me, and I'm sure Riot has heard that before. It's my first account that I started playing with. My now fiance taught me how to play on it. We have so many memories together playing on late night college days. The account where I grinded to get Hextech Annie, where I got Elementalist Lux in a chest, etc. And all of that is gone, because of my mistakes.

The support specialist on Twitter told me to write on the boards, to talk to the Devs and just give them feedback, which I'm still hesitant to do because I've tried before and got shut down, but I am willing to try this again, to see if there is any chance it may happen.

I think that there needs to be more warnings to help people reform before they are slapped with a perma ban. Sure, some think a 10 game chat restriction, then 25, then 2 week ban, then a perma is warranted but I don't think so. Some people are reallyyy stubborn or really have a hot temper that it takes them more than those tries to get things right, and with the system that it is now, bam they are slapped with a perma and they can't do anything about it.

What I suggest, is that you give people longer suspensions after the 2 week. Something like 2 weeks, a month, 3 months, then perma or something. You can even slap in harder chat restrictions as well with those- a month ban then 100 game chat restriction, 3 month ban with 300 chat restriction. Just an idea. And if they still don't reform, a perma is then warranted for real.

Those are just my thoughts on the matter, but I think they are really good ideas and I hope you take them into account.

And another thing, which really just breaks my heart and makes me cry- Riot is just so darn strict on not giving anyone mercy if they got perma'd. I've seen people on other games, like WoW, get a second chance after a perma. But Riot? Nope. It's like a huge slap to the face because they don't want you back in the game unless it was their error. Now I don't mean to be a jerkwad or whatever, but I really think that's just unfair and it hurts....a lot. :(

I know Riot has tried to implement a system before where if people leveled up a new account to level 20 without doing anything bad, they get their account back, but it failed. I didn't see the results though but I just think, why stop after that one try? There are other ways to give people a second chance. Don't just stop with that because it failed. Let people show you they can succeed, like for instance- let them have their accounts back on a restricted basis, with rules they have to follow, or they get their account taken away.

Those rules could be as follows:

• For people that got banned from verbal abuse: Chat restricted for a period of time (6 months, a year, etc). If they are toxic to anyone, account is taken away.

• For people who trolled/int'd excessively: if they troll again, and cause people to have bad experiences, account is taken.

• For people who hacked/cheated with programs: their computer and account is monitored closely, any wrong activity and account is taken.

• For people who used hate speech/kys/etc: It could be as harsh as not able to chat at all for awhile, then slowly given chat back in periods of time so where they have to be careful with what they say or bam, account taken.

After whatever period of time they are given that they have to be watched closely, and if they succeed, they are given full rights to the account and are subjugated to the full rules and regulations of the game. No other chance is given if they are perma'd again.

I think that's a great way to see if people can reform. I suggested that to the Rioter on Twitter (Tank), and he thought it was a fine suggestion and told me to suggest it to the Devs on here.

I** am willing to be the first ginny pig for this experiment**.

Since my punishment was toxicity, you can give me the harshest rules you want- 1000 game chat restriction or more, along with closely monitoring my account to see if I do anything for a period of time- you can do a year if you want, and if I say anything bad, bam, take my account back.

That's how driven I am. **I'll do anything. **

I am truly, sincerely sorry for what I have done, and am very motivated to show you I can be your first success story. Riot, thank you if you listened to my post, and I hope, with all my heart, that you will give me a chance.

Sincerely, SnugglePuggle94

TL/DR: I think the punishment system is a bit too harsh and unfair, and think that Riot give more leniency when it comes to second chances. And I am willing to do whatever it takes to be that first success story.

Please, Riot. Give us another chance!!