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In light of recent events I want to wish the devs at Riot Games good luck

ExpStealer··24 votes·12,314 views

Let's be real. We all got hyped for Clash and many of us rescheduled our lives to be able to participate. Then it got cancelled because of the bug that they're trying to fix. And we're all mad. I get it.

The backlash from such a mistake was inevitable, but even so, the behavior of many of my fellow players has been inexcusable. Because one thing needs to be understood - mistakes, however bad, happen. I do not know myself what happened, but what I'm sure is that, while you all get some free time in place of when Clash was supposed to take place, the devs at Riot's HQ are now sitting in front of the screen trying to figure out the bug and fix it. And if for us the last decade of League has been just fun and games (literally) for them it's what their lives and careers depend on, now even more than ever before.

Instead of raging and pointing a finger at them like a lot of people I want to thank them instead. I want to thank them for all their hard work throughout the years and for making League of Legends what it is today. I want to thank them for raising this awesome community of all kinds of people - from gamers to cosplayers, from developers to all kinds of artists, from casuals to professional streamers. I want to thank them for their unwavering spirit and for always going forward even against all odds (or against all Dynamic Queues?). For doing their jobs. And I wish them luck, hoping that nothing like this happens again.

In the end I forgive them for failing to launch Clash and giving us ARURF without the ability to trade champions in such short notice. I ask you, whoever you are, reading this right now, to also forgive them; if you can't at least calm down and do not insult them, because...

...we are only human.

Thank you for reading.

42 Comments

PhantomGG3 votes

unless they are sending death threats, no one is over reacting, riot is a company that makes far to much money to make the level of mistakes they have been making this years. We are the funding back bone of the company, no us, no riot, at this point we are sick of the incompetent coders that they are, we are sick of their balance team, and demand new staff that can treat the game we love with dignity and respect, and not some money cash cow.

That being said

-i'm positive people were fired over this, so that's the main reason i'm not to mad at riot, in no company can you make this level of a mistake and expect to keep your job.

WukongMain5 votes

Oh oops. made an error on a video game event launch....

Guess i can't feed my family now.

Imperial Pandaa3 votes

EA? Is that you?

PhantomGG1 votes

{quoted}

Oh oops. made an error on a video game event launch....

Guess i can't feed my family now.

..... the fact im being down voted, just proves to me how naive and young this community is.

I am hosting a concert, thousands of people paid for tickets. (and we actually did pay for tickets)

Ooopsey, I plugged in the chords and patching to the wrong areas, so now none of the speakers and instruments work. Sorry guys, shows canceled, go home.

You really think I would keep my job for that mistake?

This is life, this is simply how it is.

You have a job, if you fuck it up, you get fired.

THAT is life.

And sorry to say this, but I will be willing to bet a hundred dollars, that someone got fired over clash, and they should be.

On a one to ten in the levels of mistakes, this was about an eight.

You don't work for one of the biggest game companies in the world, to then fuck up their grand event literally minutes before it starts.

Thuban1 votes

That would apply if game development was unionized. Which at this point, it needs to be. Otherwise mistakes will be constantly made, ignored, you will never be punished for failing to do your job, and you won't get punished for exploiting the system as a manager. In a union, you do your job, or you don't have a job.

ExpStealer3 votes

You'd lose that bet, I would think. But the example with the concert is a completely different thing. Negligence on whoever was responsible about "plugging in the chords"'s side. In Riot's case - we have a bug nobody expected. It's more like having the electricity shut down minutes before the start of the concert - everyone has their ticket money refunded and goes home. Surely many people will be mad. But pointing fingers in the same way as the boards? I doubt it.

Deez Crits1 votes

Bug testing for a game is vastly different than your situation. In your example, that's simply you not being trained properly or having no idea what you're doing. If you want to paint cutesy little analogies to make yourself appear intelligent or credible, you're free to do so. But the effect this time is that I see a dunce's hat on top of your head.

The whole reason bugs exist is because they're are unexpected interactions or occurrences. Thorough testing will smoke them out, but considering how smooth NA clash went a month ago, I'm sure it was a bug/error that was completely unexpected to come up.

Also, you weren't forced to pay real currency to participate in clash. You got a FREE ticket for simply doing the tutorial on the league website.

Honeydew Zekling4 votes

{quoted}

..... the fact im being down voted, just proves to me how naive and young this community is.

I am hosting a concert, thousands of people paid for tickets. (and we actually did pay for tickets)

Ooopsey, I plugged in the chords and patching to the wrong areas, so now none of the speakers and instruments work. Sorry guys, shows canceled, go home.

You really think I would keep my job for that mistake?

This is life, this is simply how it is.

You have a job, if you fuck it up, you get fired.

THAT is life.

And sorry to say this, but I will be willing to bet a hundred dollars, that someone got fired over clash, and they should be.

On a one to ten in the levels of mistakes, this was about an eight.

You don't work for one of the biggest game companies in the world, to then fuck up their grand event literally minutes before it starts.

Being a developer myself, fuck ups happen. You don't get fired for them. Software (especially a game like LoL) gets incredibly complicated and every change can introduce unintended side effects. Side effects that are hard to predict and therefore hard to find in testing.

Firing someone for a bug that wasn't fixed ASAP would have the entire dev team fired within a year. It makes more sense to keep developers on than to fire and hire someone new who would have to learn everything there is to know about LoL (I'm assuming at this point, it takes Riot developers quite awhile to get up-to-speed on all the nuances of LoL).

Sometimes bugs are discovered in the 11th hour. Sometimes what you think is a simple fix that can be resolved before launch ends up being so much more involved than you initially thought. Both of these scenarios can cause you to miss deadlines. It is a reality of development work.

Modi1 votes

It would be negligence if you didn't test the rigging before the concert started. This situation is more like you tested everything, and on their own, each system is working, but something unexpected happened when all of it was turned on together (maybe the electric load was too much for the transformer to handle, for example). You don't get fired for missing an obscure problem. If it was blatant, and there is evidence of negligence, then sure, someone might lose their job, but you don't know that. There is no way for you to know that, unless you are an employee of Riot or heard it directly from Riot. Given your mere speculation, I doubt you have any more insight than the general public has.

Modi6 votes

Very rarely will someone get fired, unless the issue would be considered negligence. Every single one of my colleagues has had that one big that cropped up, that jeopardized a release or even caused the cancelling of one. Mistakes happen, bugs happen. Punishing someone for doing their job to the best of their ability will only breed discontent within an organization, and make the situation worse.

Nubulas1 votes

{quoted}

Very rarely will someone get fired, unless the issue would be considered negligence. Every single one of my colleagues has had that one big that cropped up, that jeopardized a release or even caused the cancelling of one. Mistakes happen, bugs happen. Punishing someone for doing their job to the best of their ability will only breed discontent within an organization, and make the situation worse.

We wouldn't want their job to become as toxic as the game they are making now would we?

Modi1 votes

Have you ever worked in an environment where some mistake (no matter the size of the mistake) could cost you your job? Or, imagine school when getting anything other than a perfect score on everything meant you risked expulsion.

That aside, the working environment is not equivalent to the community. Riot may have some influence over the community, but they cannot exert control.

The community will be as they desire to be. If you want the community to be non-toxic, then you need to change things from the ground up. The community changes itself, and will not change by anything Riot does.

You cannot change the minds of people by rules and regulations. Hate crimes and discrimination by race or nationality have been illegal for decades, but that still doesn't stop people from committing hate crimes or discriminating against someone for what continent they came from.

3TWarrior1 votes

sort of like scholarships, job opportunities/priority, social expectations

oh, and here's a fun one, how about summer school, repeat classes, being held back a grade?

AJStarhiker3 votes

Keep in mind, there were several patches between Clash beta and release. There have been game-breaking bugs before from unanticipated interactions with new patches. They will happen again.

Any one else remember the Riven bug from several years ago? They tried to quietly hot-fix it as soon as it was discovered. A player discovered the bug and posted it to Reddit. It exploded to the point Riot was forced to completely shut down ranked for a couple days. Players got banned for trying to copy the exploit.

While I don't know what the Clash bug was, if it was anywhere near that scale, it wasn't just a matter of shutting down a highly anticipated game mode. They may have also been trying to protect players from themselves.

Katarinint3 votes

Thank you ExpStealer. Finally a forum post about Riot Games that isn't either in all caps or have incredibly large amounts of profanity. I have found that Riot is one of the best companies out there, listening to their player base, and delivering updates constantly.

Shukr4n2 votes

I would really like to know what kind of "rescheduling"someone had to do to get such mad. Imho they just mad at no clash.

ExpStealer4 votes

Some people cancelled whatever they were planning to play, for example meeting with friends or attending an event or something else. Even though they have every right to be mad I think some are overreacting a bit.

Shukr4n11 votes

If u cancel some IRL business for a GAME, ut means it was not so important. Fullstop

Blåbæret4 votes

{quoted}

If u cancel some IRL business for a GAME, ut means it was not so important. Fullstop

Unfortunately, I agree with this.

Would I cancel/reschedule an appointment with my friends or family for anything game related? Heck I wouldn't. The only thing I would consider skipping would be a university lecture. That's pretty much it. I appreciate the people around me too much to prioritize a video game.

Smitty Manjensen1 votes

{quoted}

If u cancel some IRL business for a GAME, ut means it was not so important. Fullstop

People like you are so dense it hurts. Some people rescheduled their shifts so they can participate in a tournament, which they deem important as usually they don't have much time to do such stuff, now it was for nothing. Also it means they can't reschedule anything for a long time if it's work related. Now do you understand why? Or still too dense? Last thing, this comes from a guy who had no intentions of playing Clash at all but I know people who did reschedule stuff just so they can do something together.

ExpStealer2 votes

Oh, please, as I said those people have every right to be mad, but that doesn't allow them to blame and insult the devs because those people themselves decided to make a really bad decision affecting their life outside the game. It's their problem, not Riot's. And they still gave back the tickets spent, so it's not like you bought them and then lost the money forever for nothing.

Instead they should think twice next time they decide to do something as drastic as altering their work schedule just to participate in something that's not a once-in-a-lifetime opportunity anyway.

Smitty Manjensen1 votes

{quoted}

Oh, please, as I said those people have every right to be mad, but that doesn't allow them to blame and insult the devs because those people themselves decided to make a really bad decision affecting their life outside the game. It's their problem, not Riot's. And they still gave back the tickets spent, so it's not like you bought them and then lost the money forever for nothing.

Instead they should think twice next time they decide to do something as drastic as altering their work schedule just to participate in something that's not a once-in-a-lifetime opportunity anyway.

Hmm, you actually can blame them if it's their fault, and it actually is, test the damn thing thoroughly before announcing such a huge tournament which is also advertised every fucking were. Also they saying it was a sudden bug may as well be bullshit. Recently someone called them out on rigging the combining of 3 shards, and as it turns out the chances of getting anything decent was low on purpose and then they publicly said how they adjusted it and that they missed that shit before. I can bet my fucking life that they knew but as long as people didn't know why wouldn't we abuse that shit. And now we have someone like you and of course all the moderators and heralds here on the crusade to defend Riot from any criticism. If you and other just sit silent and take Riots dick into your anus then nothing will change, if insults is what gets the job done then so be it.

ExpStealer1 votes

They did test it for months. And that bug obviously did not occur else they would've dealt with it. Even if they knew about it anyone who tested Clash would also have known about it and would have flooded the boards with how Riot knows about a gamebreaking bug and just ignores it, don't you think? Hell, as we all know, the servers glitched real hard, something even I experienced and it should've shown in the debug logs IF it was there during beta testing, though it would be so subtle players may not experience it because there weren't so many people trying to play at the same time since it was only a test and bound to be bugged.

But as you said - we don't know for sure. And unlike some people I prefer not to jump to conclusions and let my emotions control me.

As for the shard stuff - surprisingly enough I missed that somehow, so I'll have to dig out some articles on it.

Lastly, I'd suggest you take a chill pill and return to answer when you are calm and can think straight. Because right now you seem to be overwhelmed with rage and all you can do is point fingers and yell insults without anything to back up the accusations with.

EDIT: Is that it - skins being heavely weighted? Because if it's that - I know about it. I don't remember the exact details, but you can see for yourself that Riot fixed it ASAP and admitted their mistake. It wasn't "rigged" as you say, it just didn't make sense to have equal chances of getting any skin tier when people used to reroll the ugly, old and cheap skins, from purely economical point of view. Then they altered the Hextech System a lot and obviously forgot to update the weighting. Which they did immediately afterwards. Please do correct me if I'm wrong, but this time I strongly suggest you find a way to prove what you say.

Smitty Manjensen1 votes

{quoted}

They did test it for months. And that bug obviously did not occur else they would've dealt with it. Even if they knew about it anyone who tested Clash would also have known about it and would have flooded the boards with how Riot knows about a gamebreaking bug and just ignores it, don't you think? Hell, as we all know, the servers glitched real hard, something even I experienced and it should've shown in the debug logs IF it was there during beta testing, though it would be so subtle players may not experience it because there weren't so many people trying to play at the same time since it was only a test and bound to be bugged.

But as you said - we don't know for sure. And unlike some people I prefer not to jump to conclusions and let my emotions control me.

As for the shard stuff - surprisingly enough I missed that somehow, so I'll have to dig out some articles on it.

Lastly, I'd suggest you take a chill pill and return to answer when you are calm and can think straight. Because right now you seem to be overwhelmed with rage and all you can do is point fingers and yell insults without anything to back up the accusations with.

EDIT: Is that it - skins being heavely weighted? Because if it's that - I know about it. I don't remember the exact details, but you can see for yourself that Riot fixed it ASAP and admitted their mistake. It wasn't "rigged" as you say, it just didn't make sense to have equal chances of getting any skin tier when people used to reroll the ugly, old and cheap skins, from purely economical point of view. Then they altered the Hextech System a lot and obviously forgot to update the weighting. Which they did immediately afterwards. Please do correct me if I'm wrong, but this time I strongly suggest you find a way to prove what you say.

It was rigged and I said they fixed it but only when someone pointed it out, after all the fuck up over the years you still believe that they didn't know about it? Even after reading about it you still defend them and by believing lies they are telling us. Again, it was rigged but they told us they didn't know until someone pointed it out with proof and then they fixed it, of course you would fix it after someone catches you doing illegal stuff. Also considering their lies in the past with the skin pricing, which is when they told us that they won't make most skins cost 1350, meanwhile most skins that come out recent years are 1350 or more. There is more stuff but I don't remember it exactly, I've been playing since preseason 2, so it was a long time ago. As for the other stuff you say, I still stand by the things I said.

Xidphel1 votes

Well. If you put it that way, you make it look like RIOT is doing this only to troll and do shady business. That, in and of itself, makes your comment a bit shady.

ExpStealer1 votes

He seems to just be going on a tirade of how he hates Riot and thinks they are lying about everything. It's his opinion, he can voice it, but he's not bringing any arguments, just pointing fingers. And I just sit there like... [sg-janna] ...would you please prove your point or shall I keep doing a monologue?

ExpStealer1 votes

I have NO evidence of the contrary and you did NOT present any to back up your claims that Riot are lying. I have no reason to believe you any more than I have a reason to believe whether or not Riot knew about the Clash bug in the first place. And especially when it's emotionally charged with hatred, which expresses itself in accusations not backed up by proof and being seriously prejudiced towards either side (in this case - Riot's).

Besides, what part of being able to decide how the Crafting system in your own game functions is illegal?

Smitty Manjensen1 votes

{quoted}

I have NO evidence of the contrary and you did NOT present any to back up your claims that Riot are lying. I have no reason to believe you any more than I have a reason to believe whether or not Riot knew about the Clash bug in the first place. And especially when it's emotionally charged with hatred, which expresses itself in accusations not backed up by proof and being seriously prejudiced towards either side (in this case - Riot's).

Besides, what part of being able to decide how the Crafting system in your own game functions is illegal?

It is illegal because it's a form of gambling, if there isn't an equal chance of getting stuff then it's definitely illegal. Why do you think did they fix it so fast? They often take 5 days to fix minor stuff while that was fixed in a day. Of course I don't have proof, but after listening to their lies since preseason 2 you kinda stop believing the bullshit they are saying, you're obviously a newer player, or extremely delusional, also if you don't believe about skin pricing I think it's easy to find.

ExpStealer1 votes

Rerolling skin shards has nothing to do with gambling because you bet nothing. You already got what you paid for and that's a chest or capsule. IF you didn't get them for free in some way.

...if there isn't equal chance of getting stuff then it's definitely illegal.

John Cena voice: You sure about that?

Please send me a law that says that. Because I'm pretty sure gambling odds don't work like that.

Why do you think did they fix it so fast? They often take 5 days to fix minor stuff while that was fixed in a day.

News flash, this fix merely required opening the rerolling script and adjusting a few numbers, full stop. Hotfixing Irelia on day one couldn't have been too different either, that's why it happened so fast. But a gamebreaking bug? Even if they know the case they have to sit down and start to carefully edit the bit of code that bugged out and run debugging over and over again until it's fixed, because a single "IF" string of:

IF OPTION ONE DO THAT DO THAT DON'T DO THAT ... ELSE OPTION TWO DON'T DO THAT DON'T DO THAT DO THAT ...

...can interact with tons of other parts of the code that neither me nor you can even imagine the complexity of, and each of them can cause a bug too. Hell, quite literally, missing a comma somewhere can cause your entire software to outright fail completely. That is why it takes them longer to bugfix, the bigger the bug is. All the nerdy coding jokes about how a coder is someone capable of filling an empty sheet of paper with bugs exist for a reason.

Smitty Manjensen1 votes

{quoted}

Rerolling skin shards has nothing to do with gambling because you bet nothing. You already got what you paid for and that's a chest or capsule. IF you didn't get them for free in some way.

John Cena voice: You sure about that?

Please send me a law that says that. Because I'm pretty sure gambling odds don't work like that.

News flash, this fix merely required opening the rerolling script and adjusting a few numbers, full stop. Hotfixing Irelia on day one couldn't have been too different either, that's why it happened so fast. But a gamebreaking bug? Even if they know the case they have to sit down and start to carefully edit the bit of code that bugged out and run debugging over and over again until it's fixed, because a single "IF" string of: DO THAT DO THAT DON'T DO THAT ... ELSE OPTION TWO DON'T DO THAT DON'T DO THAT DO THAT ...

...can interact with tons of other parts of the code that neither me nor you can even imagine the complexity of, and each of them can cause a bug too. Hell, quite literally, missing a comma somewhere can cause your entire software to outright fail completely. That is why it takes them longer to bugfix, the bigger the bug is. All the nerdy coding jokes about how a coder is someone capable of filling an empty sheet of paper with bugs exist for a reason.

Actually it is, because you can buy chests to get shards to rerolls them, you saying it's not gambling, is you being delusional because it is, and I saw several people buy chests so they can reroll stuff, by definition it is gambling.

I did mention minor stuff and not gamebreaking stuff, all the time I see them taking a long time to fix minor things. This one was fixed so fast because they would be investigated like OW, that starwars game and others were. Seriously, I don't know why are you defending them so much? Are you getting lowkey paid? If so tell me how so I can earn some quick buck. Can't really explain it otherwise why would you defend them for no reason.

ExpStealer1 votes

I wish I was being paid, believe me, but I'm not :D

Anyway, even if it's gambling you still didn't link any proof that unequal odds of "getting stuff" make it illegal. Also, what's the minor stuff like? I'm just curious what your definition of "minor stuff" is. Just give me an example of a minor bug, but keep in mind it might look like a minor thing on the outside while being much bigger in reality.

Smitty Manjensen1 votes

{quoted}

I wish I was being paid, believe me, but I'm not :D

Anyway, even if it's gambling you still didn't link any proof that unequal odds of "getting stuff" make it illegal. Also, what's the minor stuff like? I'm just curious what your definition of "minor stuff" is. Just give me an example of a minor bug, but keep in mind it might look like a minor thing on the outside while being much bigger in reality.

I remember there were some visual bugs that they took days to fix for a specific champion, also remember some champs being disabled for a week. It shouldn't take a week to fix something that's champion specific, if it were more wide then ok, but if it's something that affects 1 champion it really shouldn't take this long, especially for a huge company as Riot which only has one game to manage. Also yea I don't have any proof, but neither do you, so we are at equal footing. I listened to them saying all kinds of shit over these years, it just gets tiring seeing that they screw things up and then are like "ups, sry, cya".

ExpStealer1 votes

Dunno what could cause a visual bug, but for once I agree it shouldn't normally take that long to figure it out. But anything champion related (other than tweaking numbers that is) can take a very long time to be fixed as it's a very complex thing. Even the simplest of champions probably have small books worth of code that need to be checked. And all of that interacts with itself as well as items, champions, structures, possibly everything. Changing one small bit can lead to a lot of unexpected interactions causing more bugs. Even in the end of every patch notes text you have a long list of bugfixes - those are truly minor since they can fix them without most people even realizing those bugs were there in the first place.

Lastly, if you think a decade of game development can go without any major screws, well... You gotta be way more... Let's say it the diplomatic way, delusional.

TL;DR: From my humble coding experience I know for a fact it takes a lot of time to fix a seemingly small bug, especially when you don't know the cause.

Shukr4n1 votes

other user have already answered you.

ı Sona ı2 votes

It is unfortunate when we wait for a game event to happen and it gets canceled, but maybe it is a good time to reflect on why some of us may be more emotional about it then others? This is a very fun video game but it is Just a game right? One given us to play for free? I think it shouldn't have any more impact on us then watching TV or reading a book: just a little fun to pass the time!

I think as a community that if we remember this is just a game, we dont always win, and losing isnt the end of everything, that we as a whole can find more enjoyment and less disappointment when things like this happen!

We have to believe that Riot didn't want to cancel the Clash event after so much build up and would of very much preferred that we could of played it and been happy!

WitchQueen Annie2 votes

The cancellation of Clash was 100% unacceptable.

  1. I missed a funeral for it (now not only will others also skip out on my funeral since they can go "AHA you didn't attend X funeral" but I get that loss without having gained the benefit of playing Clash)
  2. I have to re-schedule my wedding (its going to take months and months, who knows... by then the relationship could be over before I secure the marriage for money gains)
  3. I didn't get to attend my son's concert because I was at home hoping to see Riot patch-fix this thing (now he's going to turn into a very bad kid from the lack of parental attention, might even start playing League)
  4. I bought a ton of new skins (tens of thousands of RP) in anticipation of this Clash thingy (and now it ain't happening, I'm stuck with useless skins, and the RP/money ain't coming back)
  5. I was able to control myself (not beating up other people IRL) and manage my anger because I knew I would get to purge my hatred and anger on Clash day in a high stakes tournament... now I can no longer do so (in retaliation, I've destroyed half of my own house and its going to take months to buy everything back)

TLDR... the cancellation of Clash is 100% unacceptable; the "exaggerated" responses to Clash shows bad judgement calls from Riot, not from the player base

Bijeesny2 votes

Besides the reason you mentioned, players are mad because they see this Clash bug as just one of many bigger fuck-ups from Riot. And this is my personal opinion, but let's not forget that we already had Clash before, and it was working. While I'm not sure how come it wasn't working this time, I can understand that bugs can always appear. But the thing that's worrying me the most is that I think Riot isn't careful enough on stuff like this. Don't forget Riot is holding the most popular game (which it was for several years not) under thier belt. The company of their caliber (did I say the word correctly? xD) should be EXTRA careful on stuff like Clash, giving the fact it will be held every weekend. This shit can give them bad rep in the long run.

Hayes1 votes

in light of recent events, i hope riot and its devs all lose their jobs and live on food stamps . They side with feeders and trolls rather then the community, because those little kiddies by the most merch and skins.

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