Inters and trollers don't get punished

Ztringz·Oct 19, 2019·4 votes·1,683 views

Accidentally posted this in wrong sub-board before. Sorry mods.

It feels as though it takes A TON of effort to get punished for intentionally ruining games. About 4 weeks ago, I had someone troll my game. I submitted a ticket and they eventually got banned (at least I'm guessing because they haven't played since), but they were able to do this for 49/50 games in the span of 6 days. That shouldn't be possible.

Forget a pleb like me though. Pro players complain every single year at worlds that there are people ruining their games, especially pro players from rival regions (NA in EU, KR in China, etc.). Content creators have this problem too. IWIllDominate got trolled a ton of games while he was playing on EUW server. Someone literally went Disco Nunu on live his stream and didn't get punished, but the moment IWD says the R word on one of his accounts, he gets punished. I'm not defending being toxic in chat, but when there is a designated function to make your game better, such as the mute button, I feel chat restrictions shouldn't be handed out so liberally. Let me be clear though, if you are consistently toxic in chat, you should absolutely be punished.

I understand, to an extent, the reasoning that a bot is designed to pick up toxic behavior in chat and that there's no real way to pick up trolls without manual review, but is there just not enough people on the punishment staff? Is there a reason that it takes so much effort to get someone punished for trolling? The specific case I had may be an outlier, but there's plenty of people all up and down the ladder who have similar complaints. Would love to hear thoughts.

6 Comments

Imperial PandaaOct 19, 20195 votes

There was actually a post this morning about a guy complaining he gor a 14 day ban for inting. He was upset because he didn't get a warning before hand.

Trolls and inters do get punished, but not at a rate we like. We are partly to blame too. Because as a community we can't seem to agree what ia actually trolling and what isn't.

As for staff, we used to have a system called the Tribunal for players to review verbal cases. It fell super far behind and people wouldn't get punished for something they did until months later. In most cases it would take more time to watch a replay than simply read chat logs. They wouldn't be able to keep up with the report traffic.

Pika FoxOct 19, 20192 votes

You could hire every single person in a respectably sized country to handle reviews 24/7, and there wouldnt be enough people to handle the queue.

This isnt a problem you can hire more people for.

ZtringzOct 19, 20192 votes

[{quoted}](name=Pika Fox,realm=NA,application-id=ZGEFLEUQ,discussion-id=XGLEV820,comment-id=0001,timestamp=2019-10-19T19:37:23.293+0000)

You could hire every single person in a respectably sized country to handle reviews 24/7, and there wouldnt be enough people to handle the queue.

This isnt a problem you can hire more people for.

That was just something I threw out there. Wasn't meant to be the single focal point. I was just trying to garner any ideas for how this could be improved.

Kei143Oct 19, 20191 votes

So on the verbal side, the system punishes based on consistency x severity, meaning one can be punished for 1 game of extreme toxicity or many games of minor toxicity. If you claim IWD gets banned instantly for calling someone a r%%%%%, then I would look at his past behavioral history for the reason of punishment.

On the gameplay side, the bot is probably only able to determine griefing around 20% of the time. The remaining reports have to be reviewed manually. Before the manual review, the reported game has to wait it's turn in a queue. This can be a wait of 3 days to 15 days depending on the amount of reports they have.

Many of those reports are actually false reports, where people are accusing others of griefing, but infact the accused is just making some bad decisions leading to what appears to be griefing.

ZtringzOct 20, 20191 votes

{quoted}

So on the verbal side, the system punishes based on consistency x severity, meaning one can be punished for 1 game of extreme toxicity or many games of minor toxicity. If you claim IWD gets banned instantly for calling someone a r%%%%%, then I would look at his past behavioral history for the reason of punishment.

I'm just going off what he said. He said it was one game and that he only said a few things in chat, one of them being the R word. Again, it's an inequity problem that I don't know if there's a way to solve. But it's incredibly frustrating that this is a well known problem that Riot doesn't seem to want to talk about. Personally, I think some transparency in the system would help, but a support staff member I talked to said that they believe it would lead to abuse. I would agree if the system wasn't already being abused through actions like soft inting.

Kei143Oct 20, 20191 votes

This whole "getting banned for 1 game" is a transparency problem and not an inequality problem.

People don't see their toxicity meter slowly filling up game after game. When the toxicity meter finally fills up, it is the straw that broke the camel's back but the reform card only shows 1-5 recent games of unacceptable behavior.

The punished player can write into support and blitz bot would tell them they were validly reported in 6/20 recent games, and that's still not all the games considered for the punishment.

Those are clarity points that can let people understand the system more. But nope, not gonna spend valuable engineering resources to remake the reform card and the behavioral system.

Understandable that Riot wants to use the most bottlenecked resource elsewhere, as squishing bugs, new tech in SR (like evolving elements on the map coming in season 2020) and making new games is important.