Boards›Player Behavior

Inters and trollers don't get punished

Ztringz·10/19/2019, 7:17:02 PM·4 votes·1,683 views

Accidentally posted this in wrong sub-board before. Sorry mods.

It feels as though it takes A TON of effort to get punished for intentionally ruining games. About 4 weeks ago, I had someone troll my game. I submitted a ticket and they eventually got banned (at least I'm guessing because they haven't played since), but they were able to do this for 49/50 games in the span of 6 days. That shouldn't be possible.

Forget a pleb like me though. Pro players complain every single year at worlds that there are people ruining their games, especially pro players from rival regions (NA in EU, KR in China, etc.). Content creators have this problem too. IWIllDominate got trolled a ton of games while he was playing on EUW server. Someone literally went Disco Nunu on live his stream and didn't get punished, but the moment IWD says the R word on one of his accounts, he gets punished. I'm not defending being toxic in chat, but when there is a designated function to make your game better, such as the mute button, I feel chat restrictions shouldn't be handed out so liberally. Let me be clear though, if you are consistently toxic in chat, you should absolutely be punished.

I understand, to an extent, the reasoning that a bot is designed to pick up toxic behavior in chat and that there's no real way to pick up trolls without manual review, but is there just not enough people on the punishment staff? Is there a reason that it takes so much effort to get someone punished for trolling? The specific case I had may be an outlier, but there's plenty of people all up and down the ladder who have similar complaints. Would love to hear thoughts.

6 Comments

Imperial Pandaa10/19/2019, 7:32:04 PM5 votes

There was actually a post this morning about a guy complaining he gor a 14 day ban for inting. He was upset because he didn't get a warning before hand.

Trolls and inters do get punished, but not at a rate we like. We are partly to blame too. Because as a community we can't seem to agree what ia actually trolling and what isn't.

As for staff, we used to have a system called the Tribunal for players to review verbal cases. It fell super far behind and people wouldn't get punished for something they did until months later. In most cases it would take more time to watch a replay than simply read chat logs. They wouldn't be able to keep up with the report traffic.

Pika Fox10/19/2019, 7:37:23 PM2 votes

You could hire every single person in a respectably sized country to handle reviews 24/7, and there wouldnt be enough people to handle the queue.

This isnt a problem you can hire more people for.

Kei14310/19/2019, 10:07:50 PM1 votes

So on the verbal side, the system punishes based on consistency x severity, meaning one can be punished for 1 game of extreme toxicity or many games of minor toxicity. If you claim IWD gets banned instantly for calling someone a r%%%%%, then I would look at his past behavioral history for the reason of punishment.

On the gameplay side, the bot is probably only able to determine griefing around 20% of the time. The remaining reports have to be reviewed manually. Before the manual review, the reported game has to wait it's turn in a queue. This can be a wait of 3 days to 15 days depending on the amount of reports they have.

Many of those reports are actually false reports, where people are accusing others of griefing, but infact the accused is just making some bad decisions leading to what appears to be griefing.