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So is everything report wise automated?

Adelphel·7/20/2019, 1:47:21 PM·2 votes·4,337 views

Hello, I just started playing LoL a few days ago because some friends finally convinced me to play it. My big question is how the report system works. I've been chat restricted twice now due to other people reporting me, the thing I am confused about is that in both of the games that I was penalized I was repeatedly harassed in chat by people who used inappropriate language, attempted to have other people report me from the other team after the match, and spent the whole match telling me that they got their other accounts banned for "Telling people just like me how shit they are" so naturally I reported them as well. I guess my big question is how frequently does this happen and does anyone actually review anything? If someone is spending the entire match slewing hate speech and sends a report, does it not check what the person reporting others said? So far I've yet to have more than 1 other new player at a time in this game its all people who have remade accounts, and considering its not even ranked play I'm shocked to see how toxic everyone is.

I see a lot of posts that say "Just mute them" but honestly? I go into games letting people know I am new, and asking for any advice. In a game that boasts how big and popular it is you expect new players not to try to communicate because of toxic behavior? In that case there is no winning, you're boxed into two options. Try to explain you're doing your best, and ask for help - Potentially getting muted for engaging in toxic behavior, or Mute everyone to save yourself that trouble. I'm sure people will say its an exaggeration, but at least in my experience its not. I am currently level 19 and there has been a grand total of 4 games where it wasn't complete toxicity from at least half the team. This is by far the worst gaming community I've run into and it seems like Riot just pretends to care.

Update ; Thanks everyone who responded. I feel like a have a much better understanding of the system now, and am relieved to hear that I do not need to defend myself to the enemy team nor to my own. My big concern was never really the chat ban but that the automated banning system would lead me to a perm ban over "Griefing" which I have learned is not that case and isnt really something I should worry about. A lot of people have asked me to post my chat logs from games, but both of the game restrictions were completed already, if anyone can inform me how to pull them up post time served that would be helpful. The messages used to pop up when I'd open the launcher if I logged out and logged back in, but after I finished the last restriction they don't show anymore. (Sorry for the late response as I had to work today) Thanks again!

20 Comments

Kei1437/20/2019, 2:18:30 PM5 votes

So let's get your title question out of the way first;

There are 2 major parts to the punishment system

  1. Verbal punishments
  2. Gameplay punishments

Verbal punishments are 99.9% automated, while gameplay punishments are around 5% automation.

On the verbal punishment side, the system punishes based on consistency x severity, meaning you can be punished for 1 game of extreme toxicity or many many games of mild toxicity.

Low level games is a known pocket of toxicity, where the people whom were toxic get banned, start new accounts while not changing their old toxic ways and play the game while continuing to be toxic to everyone around them. It gets better later as they get banned again.

In regards to your body question on how often the system reviews the game;

The player that gets reported will have the game reviewed. More reports don't do anything extra as the returned value on the review is the same no matter how many reports were recieved in that game. It's like asking if the lights are on to 1 person or 100 people, the answer is the same.

Let's have you understand the behavioral system a bit more. Think of it like a health bar (or tension meter) in music games. When you hit the note at an off beat, your tension meter increases. When you completely miss a note, the meter increases by alot. When you hit the note at good timings, it reduces the meter.

Riot's behavior system works the same way, as in we all have a toxicity meter attached to our accounts. When players are mildly toxic, it goes up a tad. When people use hate speech, it pretty much fills up the meter. of course, clean games reduce the meter.

In regards to you getting punished, there may be things you are saying that are considered as mildly toxic and don't know about it.

Things like;

  • Asking for reports
  • Having a negative attitude
  • Passive aggressiveness
  • Sarcasm

As I've mentioned before, you are currently playing in a pocket of toxicity, while it's good to learn how to better play the game from people around you, don't go learning their toxic behavior as well.

If you want to learn more about player behavior and what is and isn't allowed, hang around here instead and ask questions. We'll be more than willing to answer them.

If you want us to analyze your chat logs, you can ask Riot support for your most recent chatlogs and post them here. We will dissect it line by line and let you know where you went overboard.

GatekeeperTDS7/20/2019, 1:52:09 PM4 votes

You've been chat restricted twice as a new player who started days ago???

You need to review the summoner's code and stop flaming your teammates. "They started it!" is irrelevant.

BlueThingamajig7/20/2019, 2:36:46 PM1 votes

Almost everything regarding the report system is indeed automated. If a player receives a report, that game is reviewed by the system. It then assesses whether a punishment is merited. If there is extreme toxicity, it will usually give a punishment immediately. If there is minor toxicity, it will let it build up to make sure its a pattern of behavior, not just a one-off. If there is no toxicity, it will discard the report as frivolous.

All reports are assessed independently. The system is designed such that it doesn't matter who started because both people are causing problems. Muting is an absolute defense against chat abuse, and the major reason why players are not allowed to 'flame back'.

The punishment ladder goes from: 10-game chat restriction 25-game chat restriction 14-day ban Permanent Ban

If you have 2 chat restrictions already, it means that (1) your next punishment will be 14 days and (2) you really need a reality check on your actions. It is possible to decrease in punishment tiers through consistent positive play. If you get back to honor 2, you can be confident that your chat has improved and are decreasing in punishment tier.

I see a lot of posts that say "Just mute them" but honestly? I go into games letting people know I am new, and asking for any advice.

If someone is flaming you, they aren't offering advice. They aren't helping. There's no value in listening to them. You are only hurting yourself by continuing to engage with them. And they might have been permanently banned on a different account already, which is why they are playing at low levels to begin with. Low level games are notoriously bad. Although Riot is against the idea of prisoners island, low level games tend towards that anyway which makes a pretty awful experience for new players. I am disappointed they don't try to do more about it.

With that said, if you'd like to post your chat logs, we can help identify areas and things to improve on so that you don't reach a 14-day ban. As I said earlier, this is a reality check. If you get chat restricted once, I understand an error. As a new player, you wouldn't necessarily understand the rules. But as you say, you've been restricted twice in several days since starting the game. Your actions are part of the problem, and I suspect you are making things worse for yourself through your own actions.

Vonyalo7/20/2019, 3:22:19 PM1 votes

they are automated and the only thing they care about is chat. If you see someone being afk don't even try to report them, there's literally 0 point.

AuxiliumAdjutor7/21/2019, 2:50:00 AM1 votes

Okay a few tips for you as a new player. First, do NOT play PvP before level 10 at the very least. The blind queue can be one of the most toxic places in the game, and that's at higher levels. People have the assumption that they can act however they want in there "because it's blind." Another reason to stay out of PvP is there are toxic smurfs in there and they WILL flame you if you don't perform to their imaginary standards of their imaginary level of gameplay. Plus I know it's not the same but if you struggle against the AI you're going to have a REALLY hard time in PvP or just get lucky.

Second, don't tell people you're new, or its your first time playing {BLAH} or anything like that. Toxic people will automatically blame you at that point because they think you're lack of skill is causing their lack of skill. Basically don't reference anything skill level or mistake related, because most toxic people tend to not care, and will just flame you for "being a noob, shut up."

Third, anyone who tells you to /mute everyone should /mute themselves. I rarely mute people, and when I do it's because they are being 0% productive with the chat box, and I need to see my timers and pings, don't need to filter through a flood of spam every time I want to check when I called out a flash.

Fourth, and most importantly, you NEVER have an excuse to flame back. This isn't the real world where we balance punishments based on who's more wrong then the other person. If you break ANY rules in this game you get punished, excuses are irrelevant. Focus on your own gameplay and if someone flames you /mute them as they clearly don't have a productive reason to use the chat box.