Is Templar Iytsuna the most useless player support member?

PIZZABOY42·Jul 29, 2016·6 votes·2,237 views

So I was on vacation with my family and when I got back and try to log into League, my account is perma banned. Like any other normal player I openned a ticket and tried getting this sorted out because I got banned while I was on vacation so it wasn't me playing and that just frustrated me. I told them that nobody else knew my log in info. After a day I get a reply saying that it doesn't matter who was on the account when it got banned because '' To the other players in this match it didn't matter who was playing at the time, they were only made victim to the excessively toxic chat exhibited by this account.''. So this basically means that if someone gets hold of your password and flames while on your account you can't do anything about it. I compared it to someone stealing your car and driving into a building with it, obviously you won't be in trouble because you were not the one driving the car and the car itself cannot be fined or put in jail because it can't drive itself so basically only the person whol stole your account can get in trouble. This is just frustrating because Riot Games is a multi-million dollar company and they have horrible player support since all they do is copy/paste pre-written messages and then say the matter is closed after not actually helping you in any way. After I read some other posts about unfair bans and bad player support I noticed that WookieCookie is basically the only rioter that actually cares about helping players in these types on situations and actually tries to understand what hapenned and doesn't just copy/paster pre-written messages.

13 Comments

ModWuksJul 29, 20167 votes

Since we've brought up law, specifically the example that you mentioned, let's talk about the ways that a vehicle owner can be held liable for his or her actions when his vehicle was used in a crime; in one case, we can talk about a case for either causation or negligence in that if you leave your car's door unlocked with the keys in the ignition every day, then yes, charges can be brought up if your car is used in a crime(s). In a clearer example, the District Attorney's office would not hesitate if you left a firearm out and it was used in a crime. However, we're not talking about law right now; we're talking about the Terms of Use, in which each account owner is liable for the actions on his or her account. This means that the account owner is also responsible for the security of his or her account within reasonable means.

To say that Rioters don't care about helping players in certain situations is simply a false generalization. Having worked alongside several Rioters over the past three years from Player Support Tech to Player Behavior, these individuals are the most passionate individuals I've had the pleasure of working with. They go into work each day thinking about ways to improve the user experience. They've revamped the ticket system, have dedicated Support Specialists responding to threads in the Help & Support sub-boards, and actively and consistently respond to tweets via the @RiotSupport Twitter.

In the field of Player Behavior, they've made the system a lot more transparent and predictable, with a 4-tier escalation ladder, available chat logs, and have re-organized the NA Terms of Use to be easier to read and understand your responsibilities as an account owner. I understand you're upset; however, I think you're misattributing their policy to hold players responsible for the actions on their account to a lack of care, and that just isn't true.

PIZZABOY42Jul 29, 20161 votes

{quoted}

Since we've brought up law, specifically the example that you mentioned, let's talk about the ways that a vehicle owner can be held liable for his or her actions when his vehicle was used in a crime; in one case, we can talk about a case for either causation or negligence in that if you leave your car's door unlocked with the keys in the ignition every day, then yes, charges can be brought up if your car is used in a crime(s). In a clearer example, the District Attorney's office would not hesitate if you left a firearm out and it was used in a crime. However, we're not talking about law right now; we're talking about the Terms of Use, in which each account owner is liable for the actions on his or her account. This means that the account owner is also responsible for the security of his or her account within reasonable means.

To say that Rioters don't care about helping players in certain situations is simply a false generalization. Having worked alongside several Rioters over the past three years from Player Support Tech to Player Behavior, these individuals are the most passionate individuals I've had the pleasure of working with. They go into work each day thinking about ways to improve the user experience. They've revamped the ticket system, have dedicated Support Specialists responding to threads in the Help & Support sub-boards, and actively and consistently respond to tweets via the @RiotSupport Twitter.

In the field of Player Behavior, they've made the system a lot more transparent and predictable, with a 4-tier escalation ladder, available chat logs, and have re-organized the NA Terms of Use to be easier to read and understand your responsibilities as an account owner. I understand you're upset; however, I think you're misattributing their policy to hold players responsible for the actions on their account to a lack of care, and that just isn't true.

I'm not saying all Rioters don't care about the players but my experience was just negative because the person who was supposed to help me only copy/pasted pre-written messages and did not provide help. Now for the account security part, I did take care of protecting my account (long password,words + numbers) so I don't see how someone should be held responsible for somebody elses actions with their property because im pretty sure the police will not hold the vehicle owner liable if he takes measures to protect his car (locking the doors, alarm system).

OleandervineJul 29, 20161 votes

{quoted}

I'm not saying all Rioters don't care about the players but my experience was just negative because the person who was supposed to help me only copy/pasted pre-written messages and did not provide help. Now for the account security part, I did take care of protecting my account (long password,words + numbers) so I don't see how someone should be held responsible for somebody elses actions with their property because im pretty sure the police will not hold the vehicle owner liable if he takes measures to protect his car (locking the doors, alarm system).

Unfortunately, the Terms of Service you sign by hitting "I accept" when every patch rolls through binds you to the acknowledgment that you and you alone are responsible for your account security and forfeit the rights to your account should it become compromised and used for malice.

You've clearly done something to compromise your account. People don't just randomly find your password and information on a whim. You would have had to tell a friend and they abused it (maybe while they're getting your Free Win of the Day Bonuses while you were away) or you managed to contract computer viruses wherein someone was able to get your information.

PIZZABOY42Jul 29, 20161 votes

{quoted}

Unfortunately, the Terms of Service you sign by hitting "I accept" when every patch rolls through binds you to the acknowledgment that you and you alone are responsible for your account security and forfeit the rights to your account should it become compromised and used for malice.

You've clearly done something to compromise your account. People don't just randomly find your password and information on a whim. You would have had to tell a friend and they abused it (maybe while they're getting your Free Win of the Day Bonuses while you were away) or you managed to contract computer viruses wherein someone was able to get your information.

Thats the thing, I did not give my account info to anyone.

XerShadeJul 30, 20162 votes

Not the point. SOMEONE had your info. It is 100% YOUR RESPONSIBILITY to ensure that you information is secure. Someone else logs in as you its tough $#!t.

RedTaoJul 29, 20162 votes

If that's the case, why haven't they given me a guideline as to what's acceptable to say and what's not? I've been submitting tickets asking this for several months now and even have thread open here where they've said something but didnt answer the question?

In almost every ticket I've submited they've always given "Well if this happens than this-" responses. I've literally given them a question asking all possible conditions of what is considered acceptable and what's not... And they all of a sudden get vague on me. Which is odd considering how oddly specific on certain things they were before I've asked what's acceptable and what's not.

VoidStaresBackJul 30, 20161 votes

Because you're asking for something that can't be properly given. There isn't a list of exactly what is acceptable and what isn't because there are always cases that won't be thought of. The cardinal rule of the game is "don't be a dick": as long as you're not being a dick, you're probably not breaking the rules.

RedTaoAug 19, 20161 votes

Issue with that is that I wasn't being a d**k. I was apolgizing for being crap and telling people no when they were telling me to do things that keeps getting me killed and does/did not work. According to Riot, apoligizing for your mistakes and for being crap is considered "Sarcastic" behavior and interpreted as me "not trying". They don't actually care that I'm garbage at this game.

I quoted Lytes comment on how not to be banned to Riot and showed that my logs don't show that i'm being a d**k. Their response was "It doesn't matter what another Rioter says, even Lyte. We say you're toxic, therefor you're toxic" in layman terms.

I've done nothing but the thing I was banned for for the past 7 months now. I'm still apoligizing for every little thing I screw up on and I'm still bad-mouthing myself for being crap at this game (It's apperantly what people want to hear). I'm still being threatened with permaban yet they wont tell me when they're going to do it. I'm still being called a toxic piece of crap by both Riot and the Community. I don't know what I'm allowed to say anymore since this behavior has both been punished and rewarded.

That's why I need this list. I literally can't say anything else since this has been the only behavior in my 4 years playing this game that has gotten ANY positive feedback from Riot.

Palmeiras SerieBSep 21, 20164 votes

>implying there are useful ones

KeepeDec 1, 20162 votes

Necropost: Amen. Been submitting the same ticket for over a month and they refuse to help. Copy and paste the same bull over and over.

wZjJ8s0cYUSep 21, 20162 votes

I completely feel ya, I got that person twice and both times I only get automated responses that has absolutely nothing to do with my actual post! This is ridiculous

Cpt Jack BirdJul 29, 20161 votes

Iytsuna provides non-copypaste messages pretty readily. Their flaw tends to be that if they try their best to talk things out and you aren't satisfied, then they get awfully unprofessional.

It does make the eternal ticket experience much more human, though!