Boards›Player Behavior

The systems running Player Behavior need work.

Psyclone13·1/8/2019, 2:39:29 PM·6 votes·7,565 views

I just got done writing a semi-long ticket to Support, and wanted more input from the Boards on a lot of the circumstances revolving around player behavior.

To give some context, I recently received a 10 game chat restriction. Obviously, not the end of the world -- the Honor drop is obviously an inconvenience, which by the way is another system that needs a lot of work as well, but it's not the major issue at hand. I feel like IFS instantly punishes players based on the infamous list of "trigger words" without actually accounting for the game state, a punished player's positive contributions, and the situations occurring throughout the course of a match of League of Legends.

I was playing the entire match not only to win, but to also have fun and help other teammates to improve and better their gameplay, which is essentially what Honor is aiming for overall. The line which I believe is what brought about my punishment was a heated statement that occurred in response to a teammate griefing not only myself but the entire team, and I promptly corrected myself by muting that player to refocus on trying to win the game, which by the way was impossible once that player in question decided to take their griefing to the next level. Despite having the discipline to refocus my efforts towards helping my team win the game, I'm still punished not only in game but out of game. I could have actually lost my cool and spent the entire rest of the game flaming the griefer.

My issue is that the positive players who genuinely want to better the game and those around them are getting punished by the griefers & trolls who knowingly exploit the Player Behavior systems without repercussion, and use that frustration to get other players punished whilst they continue to repeat their behavior in their future games and so on. In League of Legends, many cases of toxicity are brought about by other people's blatant and repeated toxicity. Obviously not all, but a decent amount of it. Clearly two wrongs don't make a right, but shouldn't the Player Behavior systems be suited to actually seize and disincentivize the first layer of toxicity to increase the likelihood that no toxicity will occur altogether?

Perhaps I'm just ranting about the situation, but I hope you guys can at least see where I'm coming from when writing this. Let me know what you guys think.

EDITx2 just realized the bot which gave me that reply cut out the post-game part of the conversation.

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48 Comments

rujitra1/8/2019, 3:29:23 PM7 votes

I am not sure how many times people have to say this: There are no “trigger words” for most punishments. Period. You do not get punished because you “said a ‘bad’ word”. You get punished for your attitude and demeanor in chat as a whole.

A normal punishment, i.e. one that is not for something “zero tolerance” (which gets a 14 day ban off the bat) is never based on solely one line within chat. It is based on your attitude and demeanor throughout the game. While you may have only directly attacked someone once, continual negativity including giving up, being defeatist, making fun of your teammates deaths or score, and other things like that.

You are correct that things like “game state” and past “positive contributions” do not excuse negative behavior. It does not matter if you are winning, losing, getting destroyed, or if you think is “intentionally feeding” or bringing the team down. It does not matter if you think you’re playing better than everyone else and you think you have the “right answer” and the team “just needs to listen”. You are not the boss of others, and you do not get to be defeatist or negative just because you feel like it.

You claim that you are one of these “positive players” - but you’re not. You were punished as a hint that, hey, your behavior is falling below the standard accepted by the League system. You were not punished by any “griefer” or “troll” - you were punished because of your behavior (and your lack of self control to not use chat inappropriately). I understand it’s frustrating to hear that you are being problematic in League - but blaming it on what is, in reality, a very small number of “griefers” or “trolls” does not make it okay - even if it were true.

The problem is that many of the things that “trigger” toxicity from players like you is that those things aren’t punishable. There’s a lot of people who get mad when they have someone running it down or blatantly trolling - heck, me included. Never received a punishment, though, because if I get mad and go off in chat it’s only in that one game where the troll is - and they’re so rare that if you went off in every game with a legitimate troll in it, it’s likely you’d never meet the limit for punishment (which is much more than one game in almost all cases, even if only one game is shown in your chat card). However, you likely don’t just “go off” in games with actual trolls/griefers. You go off on teammates who don’t listen to you, because they’re “trolling” unless they do. You go off on teammates because they lost lane and keep trying to fight - even though that’s their prerogative and they don’t have to listen to you. There’s so many more options, but I guarantee you that you don’t just get “triggered” by trolls/griefers.

Kei1431/8/2019, 3:57:02 PM5 votes

Do you know that the IFS (excluding the Zero tolerance phrases) punishes people based on consistency x severity?

For you to get punished, you have to have had a history of insulting and harassing others.

So maybe what you claimed as educating other players is really not so much educating other players, but you might be harassing them instead. If you want to know what exactly you got you punished you could post your chat logs and we could help you dissect what went wrong.

KVbqbFsC8e1/9/2019, 12:41:36 AM2 votes

Its a completely automated system that doesn't use any context. No amount of "work" is ever going to fix the problems that come with that outside of Riot having people manually reviewing games.

shipo131/10/2019, 12:06:19 PM1 votes

"playing the entire match not only to win, but to also have fun and help other teammates"

Game1: https://prnt.sc/m4q7bx Psyclone13: hill yourself Psyclone13: trust me

Deceivery1/12/2019, 7:50:33 AM1 votes

I am permabanned because riot doesn't take situational context into account :^)item 3070