RIOT should create a process that allows volunteers to help with player behavior screening

Cornerstone1·9/11/2017, 9:50:08 PM·2 votes·510 views

It has got to take a tremendous amount of man hours to manually review some cases. I'm sure many people would be willing to help screen more time consuming complaints such as trolling, intentional feeding, and other passive aggressive behavior. The volunteers wouldn't pass judgment, but flag the case as a high priority for RIOT review.

It might take some effort to review potential candidates, but once they built their approved volunteer base, it might have big benefits for everyone.

I know tribunal kind of did that, but the people who volunteer for this new system would be more rigorously screened, almost as if they were hiring a new employee, but for free.

And if legal says free is not good, then hire some people to work from home on these cases, for minimum wage or pay per review kind of compensation.

raises hand to volunteer

11 Comments

coback9/11/2017, 9:54:42 PM1 votes

I think thats kind of what the boards are for. A lot of people scour the player behavior boards for mistakes Riot makes, or (more often) funny chat logs.

I myself am ALWAYS on PB boards, theres a couple of mods that hang around too..

The Djinn Nami(something)

The cases are reviewed by a program anyways. From what I understand the only times an actual person reviews the case is if the account owner argues it with a support ticket. The program can even perma-ban you now..

Chermorg9/11/2017, 10:19:57 PM1 votes

The thing is, tribunal, with no real vetting, already had a backlog.

Add in vetting, and you're going to have months old cases still not being reviewed.

jwebb01139/11/2017, 10:40:54 PM1 votes

there use to be Tribunal but it was done away with.

on my main account i was part of it.

Cornerstone19/11/2017, 10:46:48 PM1 votes

I'm NOT saying bring back Tribunal per say, and I'm not saying don't use their automated system. The automated system seems to work well punishing the blatant VERBAL jerks. It's the more difficult cases that an automated system is not well suited for like intentional feeding, trolling, passive aggressive gameplay not involving chat. These need manual game review, and having a volunteer group screen these cases for closer RIOT review would help catch these difficult cases sooner.

ModAttysu The Poro9/11/2017, 11:36:59 PM1 votes

Actually; there are such things as manual reviews! While reports are automated, there are some instances where a report or series of reports triggers a manual review. They also do manual reviews when people send in a ticket asking for the status of their account if it seems to be compromised/a mistake, though that is pretty rare.

I do like this idea, but I feel with the sheer amount of players, once volunteers start asking to help, they'll just get flooded by way too many report inquiries that physically capable of being handled. Plus; that does seem like more of a job Riot would hire specialized staff for.