Level 2 Honor. Never banned, toxic, or afk in any game. Permaban W/O email explaining why?

fSaJkBenedict·1/24/2019, 8:59:33 PM·2 votes·2,818 views

Good Afternoon to all, I was excited to start off Season 9 of 2019 when I logged into my account after getting home from work, only to find the message- "This account has been Permanently Suspended." I have not received a single toxic ban, not even a 24 ban for being afk, for the entirety that I have played on this account? I am very confused as to what the suspension might be about and have already submitted a ticket explaining this to Riot. Thoughts? What should I do from here and has this happened to anyone else?

5 Comments

DrCyanide1/24/2019, 9:04:49 PM3 votes

"Suspended Permanently" doesn't have to be an in-game punishment. Sometimes accounts get locked preemptively if Riot thinks they were compromised. Other times accounts get locked if there was a charge back on a credit card. If you've created your ticket you'll get information on it soon enough.

With that notice, it's highly likely Riot will unlock the account after you talk with them.

PH451/24/2019, 9:04:54 PM2 votes

Contact Riot Support with a ticket, we here at boards can't help you with this.

Jo0o1/24/2019, 9:09:52 PM2 votes

99% it’s a security lock, not a behavior ban. Support ticket time.

Aladoron1/25/2019, 2:01:39 AM2 votes

Hmm, did you try to visit the support page. The message LITERALLY SAYS GO AND VISIT THE SUPPORT PAGE!

Hellmaximus11/25/2019, 6:54:09 AM1 votes

Your account got hacked, it seems like a data leak happened since a lot of people are reporting their account are compromised.

I fully expect riot games in the coming weeks to announce everyone to change the passwords.