Riot Support's Response to my Permaban Ticket

GodCarry·May 13, 2018·139 votes·30,329 views

Many of you will have seen my other post titled "I truly believe I was wrongfully banned. Please tell me what you think." Long story short, I was permanently banned 1 game after I came off my 2 week ban. In this game, I was constantly harassed, and despite me keeping my cool and trying my best to remain positive, I was permanently banned.

I don't believe my behavior warranted any kind of punishment, and 77% of those who voted in my poll agreed with me. Despite gaining a lot of traction throughout the day on a Friday, no one from Riot responded to my post.

I spoke to Riot Live Chat and the support agent treated my logs exactly like a robot would and gave me a vague response. So, I created a support ticket:

GODCARRY May 10th 2018, 11:17:02 pm After a month of inactivity (aside from a premade normals in which I barely spoke in chat) I played a game in which I was flamed and harassed by my premade team for playing poorly and not using Discord voice. I believe I did not flame at all this game. I wrote a Boards post here, if that is relevant at all to you: https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/wauyY0e2-i-truly-believe-i-was-wrongfully-banned-please-tell-me-what-you-think

The worst thing I said this game is "you're a moron" and I wasn't even name calling. The full comment, if I didn't break it up into multiple messages, was "youre a moron // for trash talking someone // for wanting to focus on the game // and for having a bad game // youre just toxic,."

The reason I said this is because I genuinely believe this player is a moron for risking their account to flame and harass me over me not wanting to use Discord voice. I tried to explain to them that I wanted to focus on the game, but because I wasn't performing well, they continued to harass me.

Please review my ban and decide if you think it was rightfully given to me. I truly believe it wasn't, and it appears that the majority of the community agrees with me.

|-----------------------

DEME LOVATO May 11th 2018, 11:38:25 am Hey Carry,

Now, I may not have the best news here, but hopefully I'll be able to provide some context on the situation as to why you were escalated to this point.

To start off, I completely get how tilting other players can be -- whether they are feeding or verbally harassing you throughout the whole game -- so I'll go ahead and look into any players that were being negative in that game and action accordingly as we definitely don't want them to ruin other players' games as well. However, we are ultimately in control of our own actions and not that of others. Oftentimes, engaging with negativity only contributes to it and that's something we don't want to condone either. Name calling, blaming others, calling them out on their performance/behavior, and constantly arguing isn't constructive to the situation and actually just perpetuates the negative environment that others may have set.

As far as the perma goes, with each successive penalty comes a harsher one. Especially in the case of a two week suspension, that becomes your last and final warning to discontinue all negative behavior from that point forward. On its own, this game would've likely resulted in a chat restriction, but seeing as negativity was observed despite this, you were escalated to our highest level of penalization. For these reasons, sadly, I'll have to say that the suspension was justified and will have to remain.

Again, not the best news here, but hopefully I was able to share how and why you were escalated to this point. If you have any other questions or if anything else was confusing about the ban, feel free to lemme know so that I can fill in any gaps!

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GODCARRY May 11th 2018, 7:18:49 pm I was not negative in this game, and if you took the time to look at my chat logs you would see that. I was actually positive despite being torn apart by multiple people in the game. I believe I showed evidence of reform, and if I was given the chance to play a couple more games, I would have continued to prove that.

Sadly, your company's failed behavior system took one game with NO evidence of toxicity, and somehow found the most tame and mild trigger words and issued me a ban.

First, I want to note that engaging with negativity is perfectly acceptable, so long as I'm not being negative in my engagement. You cannot expect me to identify every negative person in a game and never interact with them again.

You claim I was name calling? I MAYBE called one person a name (my support a moron), but if you take a moment to look at that message ALONG WITH THE FOLLOWING MESSAGE, I said he was a moron for flaming me. I would not say that's name calling. I said his behavior was moronic. I was not flaming him and calling him a moron. Huge difference.

You claim I was blaming others? No evidence of this in the logs. I did not blame one player one single time. I was frustrated after I died and said "not sure how to win now... i just died to your lane twice." I died twice to enemy mid/jungle and I lost my entire top side jungle. I simply said I died to their mid lane. This isn't blaming anyone for anything. I even took the time to explain this later in the game to my mid laner, who had been spam pinging me all game.

You claim I was calling them out on their behavior? Calling out implies I named someone and their behavior, which I did not do. I told my support he was toxic, which he was. Can I not point out that someone is being toxic so that they recognize how they're acting towards me? I told my team "gl finding someone who sticks around when you berate them." Is that an example of calling someone out? Because they were harassing me all game after telling me they couldn't get anyone to stick around and play with them for more than one game. Is it wrong to wish them luck in finding someone who will put up with their shit? I said "nice flame all." Is this really against the rules? Multiple people were harassing me all game. I didn't call anyone out here so it's besides the point.

You claim I was constantly arguing? I didn't argue with a single person. I tried to explain myself and my reasons for doing the things I did so hopefully my team would understand and stop harassing me.

How can you seriously find something punishable in my chat this game. I'm genuinely confused as to how you, the live support agent, and some members of the community can be this daft and stubborn. It should be an embarrassment to you.

|-----------------------

DEME LOVATO May 12th 2018, 10:29:01 am Chat is meant to be used to provide positive, constructive feedback (i.e. "Good smite steal fam") or to adopt a neutral stance and share strategies to help contribute to your team's victory (i.e. "Gonna split push top -- if you guys wanna split bot as 4, we should be able to juggle the enemy team around and pressure out some objectives!").

None of this dialogue fits into those two buckets so it would be something that we consider as disruptive to the game and contributing negativity towards it. Like before, this game definitely wasn't deserving of a two week ban or a permaban on its own, but something more akin to a chat restriction. Seeing as the account received multiple warnings prior though about essentially the same behavior, this game basically became the final straw that tipped the account over.

What those other players were doing was definitely not cool -- having to be harassed the entire game. But they will be handled separately (like I said, I'll be looking into them myself) and we never want to stoop down to the level of others and retaliate as that just contributes more negativity to the game.

While I won't be able to help with the account further, if you have any other questions, feel free to let me know. Otherwise, I will be closing the ticket out soon.

|-----------------------

So that's apparently the end of that. We now have a zero tolerance policy in League of Legends. You cannot interact with negative players unless you yourself are being overly positive, or strategizing. Do not debate, argue, or discuss anything other than positive gameplay related topics. Anything else is considered off-topic or negative behavior and will be punished. Without socializing, competitive banter, and occasional bm, every game will begin to look the same and people will begin to get bored and leave. This is what we deserve for not speaking up sooner. Good luck everyone!

340 Comments

AirKingNeoMay 13, 201848 votes

Chat is meant to be used to provide positive, constructive feedback (i.e. "Good smite steal fam")

How the fuck is "Good smite steal fam" constructive feedback? It doesn't even give a single bit of information, just praise.

GodCarryMay 13, 201828 votes

{quoted}

How the fuck is "Good smite steal fam" constructive feedback? It doesn't even give a single bit of information, just praise.

Because unicorns and rainbows and gum drops. It's clear they're pandering to a small minority of support mains and extremely casual normals players with these ridiculous expectations for how we communicate in game.

AirKingNeoMay 13, 201824 votes

Actually, I just think that Rioter doesn't know what constructive means.

Imperial PandaaMay 13, 20188 votes

It is meant to be read as positive feedback, and constructive feedback; respectively.

Brain Errör 404May 13, 201814 votes

Riot just spoke bois, don't use chat for anything else except for a strategy meeting. Everything else is negative and TOXIC.

Creepy snekMay 13, 201847 votes

Riot games defend their fauly system at all costs, as usuall. It's disgusting to see how they rather double down than admit the system made a misstake.

Chat is meant to be used to provide positive, constructive feedback (i.e. "Good smite steal fam")

Since context don't matter how do they know if it's sarcastic or not? Because that is worthy of punishments as well. Weird. It's like they make it up as they go along.

dunder killMay 13, 201839 votes

Lol I tell people to fuck off constantly and don't get chat restricted ever

IS THAT AN APEMay 13, 201822 votes

I just finished a 10 game chat restriction for calling someone a troll.

In my restricted games I was sworn at, called a retard, a slut, and much worse.

Hey Riot - You need to penalize the harassed victims who defend themselves? Fine Riot. FINE. But take the time to read the log and HAMMER the initiators of toxic discourse.

SephAgroMay 13, 201815 votes

I'm so sick and tired of Riot allowing provocateurs to get away with harrassment. God help you if you defend yourself. Duo squad flames me all game. Respond with stfu. Chat restriction because of course they dogpile report me.

Snowman ArcMay 13, 20189 votes

I have become very toxic in chat this season. While in season 6 and 7, I was quite calm, this season the game and the players really get on my nerves very hard so I constantly keep flaming. I don't feel good about myself, but the funny thing is that I haven't been chat restricted yet and I strongly believe I should have. Penalty system is fucked up, really.

ChermorgMay 13, 201837 votes

You repeatedly insult your team (things like "moron", "delusional", "toxic").

You repeatedly express you've given up the game and have a negative attitude towards it (things such as "gg wp" early on, etc)

You are arguing with your team the entire game.

You had prior punishments which should have served as warnings that your behavior is not okay. Socializing, competitive banter, and occasional sportsmanlike bm are okay. Your behavior was not that. Your behavior was insulting, negative, and toxic.

GodCarryMay 13, 201836 votes

I'll continue to debunk this again and again since you and a minority in this community continue to assume things you don't know to be true (hence the majority's cries for context in our chat logs).

{quoted}

You repeatedly insult your team (things like "moron", "delusional", "toxic").

I told my support "youre a moron // for trash talking someone // for wanting to focus on the game // and for having a bad game // youre just toxic,." because this player was harassing me while I was trying my best to win the game. Don't pretend for one second that I was flaming this person.

I asked the enemy top "you delusional?" because he was repeatedly calling me a flamer when I had barely said anything in all chat and certainly had not been toxic in all chat.

My team was harassing me for 30 minutes, they were toxic, and yes I pointed that out to them so they would realize their behavior.

You repeatedly express you've given up the game and have a negative attitude towards it (things such as "gg wp" early on, etc)

Don't say repeatedly unless you can give me multiple examples of me giving up on the game. I said "gg wp all" and started a surrender vote after we got wiped at our inhibitor. When the team voted no, a 2/3 vote I believe, I didn't surrender or bring up anything related to surrendering for the rest of the game. There is NOTHING toxic about this, and if there is, the company you represent needs to be clear that saying "good game well played" can be construed as toxic and block the phrase, and then remove the option to start a surrender vote.

You are arguing with your team the entire game.

Hardly arguing, and hardly for the entire game. Go look for and provide examples if you're going to accuse me of something I did not do.

You had prior punishments which should have served as warnings that your behavior is not okay. Socializing, competitive banter, and occasional sportsmanlike bm are okay. Your behavior was not that. Your behavior was insulting, negative, and toxic.

My game behavior was perfectly acceptable. My chat behavior was as positive as it could be in a toxic game environment, and certainly not negative. I did not say my behavior was any of the above, I simply said that those things are now considered punishable and negative, which they are under the support team's guidebook for justifying bans.

Get off your high horse and stop trying to find hidden meaning in the things I've said. I've been straight forward in explaining myself multiple times, but these things should not need explaining. You can read the chat logs from an unbiased perspective and you will understand it exactly the way I'm explaining it.

ChermorgMay 13, 201830 votes

{quoted}

I'll continue to debunk this again and again since you and a minority in this community continue to assume things you don't know to be true (hence the majority's cries for context in our chat logs).

I told my support "youre a moron // for trash talking someone // for wanting to focus on the game // and for having a bad game // youre just toxic,." because this player was harassing me while I was trying my best to win the game. Don't pretend for one second that I was flaming this person.

You called them a moron. It doesn't matter why you did it. You insulted them.

I asked the enemy top "you delusional?" because he was repeatedly calling me a flamer when I had barely said anything in all chat and certainly had not been toxic in all chat.

You, again, were being insulting.

My team was harassing me for 30 minutes, they were toxic, and yes I pointed that out to them so they would realize their behavior.

It doesn't matter. You can mute them and report them. You cannot harass/insult them back.

I'll admit that you didn't give up the entire game. However, the behavior you exhibited is indicative of a negative "giving up" attitude.

My game behavior was perfectly acceptable. My chat behavior was as positive as it could be in a toxic game environment, and certainly not negative. I did not say my behavior was any of the above, I simply said that those things are now considered punishable and negative, which they are under the support team's guidebook for justifying bans.

Your game behavior is not what's in question here. Your chat behavior was not acceptable. If you were in a toxic environment, you can mute and move on. You are expected to control yourself and not insult and harass others.

Get off your high horse and stop trying to find hidden meaning in the things I've said. I've been straight forward in explaining myself multiple times, but these things should not need explaining. You can read the chat logs from an unbiased perspective and you will understand it exactly the way I'm explaining it.

I am reading it from an unbiased perspective. I have never played a game with you that I can remember. I have no real "horse in the race" so to speak. I couldn't care less whether you as a person are banned or not. I do, however, care that you were given repeated warnings this behavior is not okay, and you chose to continue furthering negativity for others in your games.

To end, I am going to warn you that you are not going to be unbanned just because you keep making posts and getting a large number of views/votes through what has a slight air of impropriety about it. I am not saying you are necessarily doing anything wrong, but keep in mind that votes/views are not going to get you unbanned, and "false votes" from friends/alternate accounts aren't going to get you unbanned either.

GodCarryMay 13, 201819 votes

Alright for the sake of discussion, I'm going to just go ahead and say I did call the support a moron, even though that wasn't intended to be isolated nor an insult.

You cannot tell me anything else I said in that game was punishable. I was not negative, I was not harassing anyone, I was not flaming anyone, I was not trolling, I never once gave up. I have the chat logs and the match history/game stats to prove it. I had honest intentions to do my best despite a harassing, negative, toxic team, but it's never enough for you people. You continue to assume everything I said was with poor intentions.

I'm done speaking to you, you're irrational as proven by your countless assumptions about my behavior.

ChermorgMay 13, 201831 votes

Your refusal to accept your poor behavior, and your continued failed attempts at justifying it do not change the situation.

You may very well have done the best you could have despite the environment. That doesn't make it okay. Most players would've muted and moved on - not harassed/flamed back.

GodCarryMay 13, 201823 votes

{quoted}

Your refusal to accept your poor behavior, and your continued failed attempts at justifying it do not change the situation.

You may very well have done the best you could have despite the environment. That doesn't make it okay. Most players would've muted and moved on - not harassed/flamed back.

Your refusal to read before commenting is unhelpful to this discussion. I just did accept the one instance of poor behavior displayed by me in this game. There are no other instances of poor behavior displayed by me in this game, unless you continue to make assumptions about the meaning behind my words rather than taking them at face value. You are the one failing here.

Most players in a ranked game would not have been as kind as I was, you don't seem to know much about the nature of League players.

McsquzzyMay 13, 201812 votes

after a 2 week ban you are pretty much on thin ice, that's why it is the final warning and riot goes into a zero tolerance mindset. If you have any complaints direct them to your past self who agreed to the Terms of Use.

MagicFlyingLlamaMay 13, 201814 votes

Whoooboy, the downvote alt train is here.

Chooochooo

GodCarryMay 13, 201816 votes

{quoted}

Whoooboy, the downvote alt train is here.

Chooochooo

Again, making assumptions about my behavior. Check his post history, his opinions don't seem to be popular around here.

MagicFlyingLlamaMay 13, 201811 votes

Actually i have never seen him(?) downvoted before.

You just seem like another asshole that got 4+ warnings and still thought the rules dont apply to you.

So, you got banned for less than most people get banned for, but you still ignored every warning and flamed your team. You obviously cant learn or deal with the problem, so bye :)

Also the sheer rate (and consistent number) of upvotes/downvotes kind of proves you are using alts/friends. Dont do that.

MarshbouyMay 13, 20188 votes

His opinions aren't popular around here because these types of threads quickly become circlejerks about how shitty riot is, how everybody should be unbanned, how the automatic report system is useless, etc.

VvVVvVMay 13, 201828 votes

Its hard for me to read this and not think this guy is somehow trolling.

Like you literally just finish a 2 week ban and in your very 1st game back you call someone a moron in the chat and are surprised you got banned?

It doesnt matter how toxic or not toxic you think that one comment is.....your perception of it doesnt matter. Its the perception of the people on the receiving end of it and the people who over see the reports. If a person thinks you are being toxic they report it. And when the report is reviewed, if Riot agrees it was toxic, a punishment is given.

The support person said their 2 week ban is the final warning, which means you have had other punishments in the past. And after a 2 week punishment you still havnt learned.

Once the other players started being toxic in the chat all you had to do was mute them and continue playing. Even if you had a bad game and they all decided to report you for any reason they chose, nothing would of happened, no punishment.

Toxic is toxic no matter how minor or major..doesnt matter if its calling someone a moron or telling them to kill themselves.

GodCarryMay 13, 20185 votes

{quoted}

Its hard for me to read this and not think this guy is somehow trolling.

Like you literally just finish a 2 week ban and in your very 1st game back you call someone a moron in the chat and are surprised you got banned?

It doesnt matter how toxic or not toxic you think that one comment is.....your perception of it doesnt matter. Its the perception of the people on the receiving end of it and the people who over see the reports. If a person thinks you are being toxic they report it. And when the report is reviewed, if Riot agrees it was toxic, a punishment is given.

The support person said their 2 week ban is the final warning, which means you have had other punishments in the past. And after a 2 week punishment you still havnt learned.

Once the other players started being toxic in the chat all you had to do was mute them and continue playing. Even if you had a bad game and they all decided to report you for any reason they chose, nothing would of happened, no punishment.

Toxic is toxic no matter how minor or major..doesnt matter if its calling someone a moron or telling them to kill themselves.

If Riot shares your belief then they need to make it clear that we have a zero tolerance policy, because at first glance this system appears to be reserved for excessive toxicity. I wouldn't say giving someone one game to prove themselves, and then banning them for saying "moron" is excessive. My intentions were to wake this moronic flamer up so they would realize their actions and focus instead of continuing to harass me.

Before this 2 week ban, I was moderately negative "gg just ff" and taunting of people I was stomping. Is this log not an extreme improvement over that behavior? It might be nice to look for a few instances of toxic behavior rather than banning for ONE EXTREMELY MINOR one.

EvilDustManMay 13, 201822 votes

{quoted}

If Riot shares your belief then they need to make it clear that we have a zero tolerance policy, because at first glance this system appears to be reserved for excessive toxicity. I wouldn't say giving someone one game to prove themselves, and then banning them for saying "moron" is excessive. My intentions were to wake this moronic flamer up so they would realize their actions and focus instead of continuing to harass me.

Before this 2 week ban, I was moderately negative "gg just ff" and taunting of people I was stomping. Is this log not an extreme improvement over that behavior? It might be nice to look for a few instances of toxic behavior rather than banning for ONE EXTREMELY MINOR one.

You should have improved BEFORE you got to the 14 day ban.

VvVVvVMay 13, 201817 votes

Thats the thing....as much as you keep saying it, ITS NOT a zero tolerance policy. You just reached the end of their tolerance. Im pretty sure your 2 week ban was not the 1st punishment you got. Their tolerance of you started with maybe chat restrictions, then however long your 1st ban was......then eventually the 2 week ban.

As the support person told you, punishments compound.....each one is more severe than the previous one. I understand what you are saying but you have to look at it from their side to. They see a person who has been punished multiple times and still continues.

PhDs NutsMay 13, 20181 votes

{quoted}

Thats the thing....as much as you keep saying it, ITS NOT a zero tolerance policy. You just reached the end of their tolerance. Im pretty sure your 2 week ban was not the 1st punishment you got. Their tolerance of you started with maybe chat restrictions, then however long your 1st ban was......then eventually the 2 week ban.

As the support person told you, punishments compound.....each one is more severe than the previous one. I understand what you are saying but you have to look at it from their side to. They see a person who has been punished multiple times and still continues.

Zero tolerance isn't the same thing as instant permaban. A school can have a zero tolerance policy for bullying without expelling the student as the first punishment. It just means you get punished, no questions asked, for the behavior in question. The Riot employee he live-chatted with said that he would have been chat restricted for his game as the first offense. That is zero tolerance.

SpecterVonBarenMay 13, 20189 votes

This... wasn't the first punishment though...

Spank the FoxMay 13, 201818 votes

Zero tolerance policy?

You had 35 games of chat restrictions and a two week ban on top of that. How that equates to “zero tol” is beyond me.

You fail to grasp the concept behind this reasoning and keep clutching on the semantics as if that’s a good position to argue from.

I’d be inclined to agree with you if it wasn’t for your piss poor attitude you’ve been demonstrating. Show us your other chat logs from previous restrictions and show us how you’ve learned your lesson from 3 prior warning.

I’ve been permad in the past and gotten away with having a shit attitude in some of my games on this account; zero tol my fucking ass. As long as you follow their warnings, you would’ve been fine. You didn’t and this is your consequence. Learn and move on, fam

GodCarryMay 13, 20185 votes

[{quoted}](name=Spank the Fox,realm=OCE,application-id=ZGEFLEUQ,discussion-id=T7Hz2AEc,comment-id=0012,timestamp=2018-05-13T02:32:19.967+0000)

Zero tolerance policy?

You had 35 games of chat restrictions and a two week ban on top of that. How that equates to “zero tol” is beyond me.

You fail to grasp the concept behind this reasoning and keep clutching on the semantics as if that’s a good position to argue from.

I’d be inclined to agree with you if it wasn’t for your piss poor attitude you’ve been demonstrating. Show us your other chat logs from previous bans and show us how you learned your lesson from 3 prior warning.

I’ve been permad in the past and gotten away with having a shit attitude in some of my games on this account - as long as you follow their warnings, you would’ve been fine. You didn’t and this is your consequence. Learn and move on, fam

I was moderately negative in a majority of my games, and I made a lot of taunting remarks to the enemy which got me reported in likely all of my games. There is a MASSIVE difference between this chat log and my past behavior. Not to mention the fact that I demonstrated next to no toxicity in this game, and aside from that, having only two games of sample size, one of which I did not use chat in, to determine my punishment is ridiculous.

I fail to understand how you can argue in favor of a punishment for this chat log. I'm simply asking for a fair chance, and all I've gotten are assumptions behind the meaning of my words, because it's easier for people to accept this punishment with poor reasoning than it is for them to question the system.

Spank the FoxMay 13, 201815 votes

You seem to miss the overall point; you were still being negative for almost all the game. Negative doesn’t mean using swear words or calling people names; you just spent (what appears to be) all game retalitating and arguing with several players in the game.

Nobody is asking you to be full on carebear mode. You are free to say “I’m reporting and muting you” without consequence. Instead, you mute, unmute, “bait” someone into further argument, tell someone else they’re muted, and contribute to an overall negative atmosphere.

And again, to reinforce what the system is - this game wouldn’t have meant anything if you weren’t already on thin ice. The first email you get from Riot during your two week is further NEGATIVE behaviour will be escalated to the next step: which is a permaban. Honestly, the mute button is a massive boon, I don’t know what pride you have for “defending” yourself online when you can press one button to keep yourself sane, but clearly it’s your Achellies Heel.

How you look at your chat and think “yep, not negative at all” is my rebuttal. You seem to equate being negative/the only negative thing you did was call your support a moron.

GodCarryMay 13, 20184 votes

[{quoted}](name=Spank the Fox,realm=OCE,application-id=ZGEFLEUQ,discussion-id=T7Hz2AEc,comment-id=001200000000,timestamp=2018-05-13T02:52:28.031+0000)

You seem to miss the overall point; you were still being negative for almost all the game. Negative doesn’t mean using swear words or calling people names; you just spent (what appears to be) all game retalitating and arguing with several players in the game.

Nobody is asking you to be full on carebear mode. You are free to say “I’m reporting and muting you” without consequence. Instead, you mute, unmute, “bait” someone into further argument, tell someone else they’re muted, and contribute to an overall negative atmosphere.

And again, to reinforce what the system is - this game wouldn’t have meant anything if you weren’t already on thin ice. The first email you get from Riot during your two week is further NEGATIVE behaviour will be escalated to the next step: which is a permaban. Honestly, the mute button is a massive boon, I don’t know what pride you have for “defending” yourself online when you can press one button to keep yourself sane, but clearly it’s your Achellies Heel.

How you look at your chat and think “yep, not negative at all” is my rebuttal. You seem to equate being negative/the only negative thing you did was call your support a moron.

STOP ASSUMING THINGS. I did not bait anyone into anything. I said "unmuted speak to me" because the Ahri mid was sitting there typing to me and I wanted to take the chance to explain the situation earlier, with the hopes of making her feel better.

I told them they were muted because they were typing a lot of harassment and such and I wanted them to know they were being muted and I wouldn't be seeing their chat, partially so they would shut up and focus on winning, and partially so they would communicate to me with pings, AND PARTIALLY SO THEY WOULD KNOW I WAS REALLY SICK OF BEING HARASSED ALL GAME AND THAT I WAS READY FOR THEM TO STOP.

Also, I'm not free to say "I'm reporting...you" because that is also considered negative and punishable by Riot's standards.

Assumptions are not going to help you understand the situation. If you would like to contribute, please ask me questions and I will answer them. Until you know what you're talking about, don't accuse me of things.

My teammates did the same thing that game, accusing me of trolling their premade by not wanting to use voice chat. It's toxic and angering.

Spank the FoxMay 13, 201813 votes

Yes but we’re focussing on YOU, not your teammates. Until you understand that, you’re doomed to repeat history and I have nothing further to say.

Enjoy your perma

A Friendless BoyMay 13, 201818 votes

I will probably get downvoted for this, but I disagree.

I don’t know why it’s being made a bigger problem out of than it is. I mean, it’s pretty simple.

Like every normal places, this virtual game has rules too. A school has rules, and a workplace has rules too. Did you break one of the rules by calling someone a moron? Yes. Did you engage in a negative conversation with other players? Positive. I, personally, don’t care about the context because it’s irrelevant. Nor do I care about the reasons why you did it. It’s another simple policy: any activity on your account, you, and you alone take responsibility. Not me, not Riot and not my neighbor. Is someone harassing you? Mute them. If you still care about their pings, use /mute all or if you don’t care about them at all, then just use /mutefull all. That’s how I start my games and I get an surprising number of Tilt-proof honors because that way I can’t respond to something negative I can’t see in the chat. And I also don’t care about how my team pings me with the question mark because I messed up a move. It happens.

If you still say that you read the chat log and say that it’s positive or neutral, then probably nobody will be able to persuade you.

It’s funny how someone in the comments used the word “victim” because I believe a victim is no longer victim if they attack and talk back, aren’t they? If someone slaps me on the cheeks and then I slap back, am I really being a victim? Nah, by doing so, I sink to their level.

Plus, you don’t just get a permanent ban out of the blue for nothing. You have to be really toxic to get there, and yes, calling someone a moron (not to mention that bigger part of the chat log was just negative trash talking) can be and probably will be the last straw.

And come on someone people in the comments who claim that Riot protects the weak? It is probably the cheesiest belief or reasoning I have ever read my entire life. The game is supposed to be fun, instead you make a Jigsaw game out of it. You may not appreciate the people who you are matched up with (or who surround you) now, but what would you do if you were the only person on Earth? I guess there wouldn’t be ranked games anymore?

So in my humble opinion, Riot does a good job. Now you can downvote me if you so want to. These are my two cents.

ºMaster YiºMay 13, 20181 votes

[deleted]

A Friendless BoyMay 13, 20186 votes

even though the OP of the post didn't necessarily call someone a moron directly

He didn’t? Funny, that is not how I remember.

The system works just perfectly. Because it’s that simple. Imagine this going on in the system:

Did he call someone a moron? True.

Why? Because it’s very simple. Plus, it’s not only Riot Games who just happened to pick on the OP. Most likely he was reported too. Now that has nothing to do with Riot. People like me or you may have reported him. Maybe the enemy team, who knows. I sure don’t. And it’s none of my business. One thing I know for sure. After having been banned for 2 weeks, I think you are not in position to engage in anything like what happened to OP.

But of course, it always easy to blame Riot Games for everything that happens in the game. Just once you should try blaming yourself, because it’s easy to see the mote in others’ eyes, but you don’t see the beam in yours.

A part of community is like Math... I’ll never understand them. They cry if they get banned, and they cry if a flamer doesn’t. Accept it, they are not going to lift the ban, there is no point in crying over spilt milk.

PhearBunnyMay 13, 201813 votes

premades are literally a cancer to this game. Raise your hand if you've been suspended or banned because a premade thought it would be fun to mass report you for responding to their harassment.

*hand raised.

AyzevMay 13, 20187 votes

Number of reports doesn't make a difference anyway, what matters is just whether or not you were reported at all. Premades will have just as much power in this as a single player. Or at least it's supposed to be that way.

Thee Pie ManMay 13, 201813 votes

You had prior warnings to this. This altogether was flaming your team mate: "--GodCarry: idk --GodCarry: look up iiiigravesiiii --GodCarry: then look up --GodCarry: rnk1 --GodCarry: and then --GodCarry: realize --GodCarry: youre a moron --GodCarry: for trash talking someone"

It doesn't matter if this was only a chat restriction worthy ban, you HAD warnings, and you chose to be toxic anyways, you unmuted the person just to engage with them in banter again after knowing they were going to flame you and got heated yourself. In my opinion riot made a good call, you were rude to your team mate, and that's what you're judged on, solely you. After multiple warnings this is what lead up to the perma. And that's how the system works, regardless of how little you feel it effected anyone. I'd love to see the other chat logs that even got you to this position beforehand but I doubt you'd provide them/have access to them.

Do you realize how toxic you have to be to even flag the system, you were on their list afterwards yet you STILL flamed someone else. I don't see what you want support to do when YOU yourself had the responsibility not to type something and did so anyways. There's plenty of players that NEVER have had a chat restriction since Season 1 of this game and playing, yet for some reason you couldn't handle getting warnings to stop the behavior and kept it up anyways. This was a deserved ban, you disputing it, however elegantly/concisely as you put it in each of your messages means little, and acting condescending to the support and moderators on this forum doesn't help your case either.

GodCarryMay 13, 20183 votes

[{quoted}](name=Thee Pie Man,realm=NA,application-id=ZGEFLEUQ,discussion-id=T7Hz2AEc,comment-id=0015,timestamp=2018-05-13T03:02:01.540+0000)

You had prior warnings to this. This altogether was flaming your team mate: "--GodCarry: idk --GodCarry: look up iiiigravesiiii --GodCarry: then look up --GodCarry: rnk1 --GodCarry: and then --GodCarry: realize --GodCarry: youre a moron --GodCarry: for trash talking someone"

If you're convinced it's toxic to say this to someone who has been individually harassing you all game, and goading his premades in voice comms to harass you all game, and spam pinging you, and refusing to contribute to your success because you're "feeding," I don't think you're a rational person, and that makes it extremely difficult for me to argue my point with you.

I said this player was a moron for trash talking me for playing poorly and not using voice comms, because I needed this person to shut the f*ck up and play the game and stop creating a toxic environment for everyone involved if we were to have any hope of winning the game. This player did not understand how toxic they were being, and they needed a kick. Guess what? It kind of worked. And then we started to win the game.

I did not flame this person, and I was not insulting their character or their gameplay. I simply told them they were a moron for their behavior. If you still think that this is a sign that I'm unreformed, toxic, etc, or that I don't continue to deserve the opportunity to prove that I've reformed from my old ways, then I won't be able to change your mind.

Thee Pie ManMay 13, 201812 votes

Your perception of my person is irrelevant and shouldn't even be brought into this. This situation is about what you said, and how it looks to the support staff, I'm simply another person echoing similar. I believe anything used to talk down an individual's intelligence is "toxic" I believe that being racist, is toxic, and I believe insulting people in general is toxic behavior. The situation at hand has nothing to do with the other people in game or what lead up to this, it has everything to do with how YOU personally handled the situation at hand. You called them a moron, you acted out of line multiple times before this and this as someone else had pointed out was what broke the camel's back.

You can keep saying you didn't flame them. But you stated quite clearly "I said this person was a moron" Which is all that needs to be said- you were toxic in doing so, regardless of the actions of other people. They should get punished if you reported them as well, but that doesn't forgive your ability to be able to literally mute all of it, and ignore the behavior of players, as I've previously mentioned you even muted them temporarily only to un-mute them again later- you're saying they goaded you but all I see is a person that had control of the situation at hand and decided to speak out against their aggressor because they felt calling them a moron somehow alleviated/fixed any of the problems. What you did, didn't fix anything, acting negatively as you did was against the summoner's code, and calling someone a moron IS toxic, regardless of your own definition of it, if someone reports it and you've already got strikes against you, that's the end of it.

You're basically saying that it should be alright if someone litters huge piles of trash and got up to the point where the next piece of litter, no matter the amount shouldn't land them jail time after they've been repeatedly asked, and punished/fined for the behavior before- that because it's just a single gum wrapper they shouldn't be punished for littering and causing unnecessary trash on the streets- just because it was a smaller offense; doesn't make it less worthy of landing you the finality of your punishment.

If you were reformed you wouldn't have said ANYTHING to begin with, the moron thing especially. No one is saying you can't try to go prove you're reformed, they are just saying when it comes to this account. You messed up too many times and this was the FINAL conclusion to it. Not sure how else to put it.

Sir PouncealotMay 13, 201811 votes

This is honestly disgusting, a victim of constant harrasment defending themselves is NOT an offense.

Its also hilarious how the comments criticizing you are ignoring all forms of context and justifying their ridiculous arguments off single phrases. Yes you were on thin ice, but that doesnt mean not taking shit from others while keeping your cool is something deserving of ANY punishment, regardless of previous ones. You are the first person Ive seen complain about a perma ban that I feel has been wrongfully convicted, bless you man, wish I was able to actually help.

Jinzo TorranceMay 13, 201810 votes

No fucking way, I legit got 0 punishment since I started playing League and sometimes I call my team braindead, insult them in italian, spam ping them or keep flashing emotes when they misplay, no fucking way this triggered the permaban by you saying "You're a moron for harassing me" to a premade of four that harassed over you not joining their Discord.

Hope Tantram finally comes out and actually explains what's going on here, because this is an actual rubbish reason to trigger the permaban, only thing I can think of is that someone in the enemy team was a Rioter and banned you personally off of you saying "Are you delusional?".

CytheGuyMay 13, 20188 votes

The fault in this system lies in that worse punishments are not given for worse actions, they are given for repeated actions. Honestly, if they wanted to stop toxic players then they should just keep giving them chat restrictions. The ONLY time I can see worse punishments for repeated actions is when there is no way to stop the behavior in-game, such as trolling. If I keep yelling "kys" then why not just cut out my tongue instead of shooting me? I wouldn't be surprised if people started making lists of Rioters to attack-on-sight for issuing/defending unjust bans. Now I don't mean flaming them in chat, I just mean mass-reporting them to the point where the system calls for a manual review and the person who is reviewing it just goes "wtf, this is a rioter?"

MorticianjohnMay 13, 20187 votes

I didn't think that you should be punished based on your chat logs so of course I voted in your poll in support of you, however, I can certainly see things from Riot's perspective that you were not displaying enough restraint for someone who was recently chat restricted.

Think about it this way, chat in game by itself can be super annoying, so only do it when you need to. The nice part about this ban is that it's a free game and while it may take a long time to grind out the champs and things that you had on your account I certainly don't find the game more enjoyable the more stuff that I buy, it's just fluff that is nice to have but not really needed to enjoy the game.

With all that said, I would be in favor of you having your ban lifted but it sounds like it's not something they would consider.

NarabugMay 13, 20186 votes

To get a permanent ban you have to be exceptionally toxic, for an extended period of time, and have multiple temporary bans.

The fact that after you repeatedly got temporary bans and still did not learn to just shut up and play (or mute your team if you can't deal with them) means that this permanent ban was a good choice by Riot.

You also don't just get banned for a single report. It has to be a multitude of reports throughout many, many games.

2DunksFromHellMay 13, 20183 votes

No matter how hard you try fam you won’t get unbanned, I offered 750$ to a guy in my ticket for unban but nope he doesn’t want too. My 7 year old account is banned for toxicity and tbh I didn’t even reform and I never will

GodCarryMay 13, 20187 votes

{quoted}

No matter how hard you try fam you won’t get unbanned, I offered 750$ to a guy in my ticket for unban but nope he doesn’t want too. My 7 year old account is banned for toxicity and tbh I didn’t even reform and I never will

Well obviously not, they've clearly modified their punishment system and expected usage of in-game chat without informing the playerbase.

2DunksFromHellMay 13, 201815 votes

{quoted}

Well obviously not, they've clearly modified their punishment system and expected usage of in-game chat without informing the playerbase.

Because Riot protects weak and bad players and If say 1 word to a bad player you get banned. Back in the day toxic was considered when u said “ die of cancer” now it’s toxic if u say “ delusional” lol