Boards›Player Behavior

"You are ineligible to earn loot due to previous behavioral restrictions" - official response

John 13 34·4/7/2016, 2:40:51 PM·1 votes·788 views

I received a 10-game chat restriction last week, and played through my 10 games without incident. After the chat restriction was lifted I found that, although I was regularly receiving S grades, I was not eligible for loot. This is not clearly explained by Riot anywhere that I could find so I opened a ticket. Here is the response:

It looks like you've recently been punished for behavioral issues. Players who've been punished will no longer earn Hextech Chests through achieving an S rank on the Rift, nor will they earn key fragments after matchmade victories. This restriction will be lifted after your punishment ends and you've shown clear improvement. Because it's based on your personal behavior, there's no set date or time when this will happen.

Frost Ace Player Support Specialist The Tidecaller's Voice

There is no way to know when, or more likely if, a punished player is eligible for Hextech loot again. Seems alarmingly harsh for offenses that aren't outright bans.

6 Comments

Kei1434/7/2016, 4:34:38 PM2 votes

most people who have recieved a 10 game chat restriction say that they were eligible to receive hextech loot again after 30-40 games of not being (validly) reported.

dagurr4/7/2016, 2:53:34 PM1 votes

I bet more will start trolling just to add people into the mix of not being able to recieve another chest

DataLock5/20/2016, 8:26:05 AM1 votes

[{quoted}](name=Yuck Qi,realm=NA,application-id=ZGEFLEUQ,discussion-id=R4ePekJc,comment-id=,timestamp=2016-04-07T14:40:51.875+0000) There is no way to know when, or more likely if, a punished player is eligible for Hextech loot again. Seems alarmingly harsh for offenses that aren't outright bans.

It does give the impression that once your penalized you lose hextech forever. Although from a business stand point it's rather smart, as it ensure there are always some people who HAVE to pay money out of pocket for skins they might like. Basically gave a free service that a small percentage of people will actually be able to use, with restrictions being under the guise of punishment.