What if we could prevent toxicity before it ever became severe?

HalcyonDweller··2 votes·253 views

What if the client intervened before a player's behavior ever developed into full blown toxicity?

Conditions that should be required before intervention:

  • If the player begins to perform significantly worse than their norm in game,

  • And that player is acting clearly defensive and inflammatory in chat.

  • Add more conditions if necessary; such as receiving reports from teammates, or other indicators of negative interactions with other players.

How to implement the intervention:

  1. Provide the player with a message:
  • Reminding them that they are likely suffering from tilt.

  • Recommend that the player take a short break to cool off, or notifying them that they are being blocked from playing for a short period of time to give them time to cool off.

  • Assure the player that this does not necessarily mean they are in trouble, but remind them that toxicity could result in punishment.

  • Offer links to (or embed within the message) funny videos or lighthearted or heartwarming stories, just something to help them try to feel better.

  • Offer links to (or embed within the message) guides on how to handle frustration and communicate better with difficult teammates.

  1. Apply an extremely short ban that does not contribute to the player's punishment tiers. By extremely short I mean, 0.5 or 0.75 hours, or maybe up to a maximum of 12 or 24 hours if Riot wants to be especially heavy-handed with it. (This is optional, just a potentially effective - if quite direct - method of intervening)

Why I think this will work:

Tilt is by definition what happens when we become too invested in the game, begin to struggle, and then find ourselves so overwhelmed with our frustration that we cannot focus enough to play effectively.

Giving tilted players some time to cool off and let go of that frustration will likely be enough to help most of them recover from that tilt and restore their normal level of gameplay.

Additional benefits:

  • Players will be helped to avoid losing streaks, and their stress will be lowered overall because they do not suffer as much from extended periods of tilt.

  • Players who would otherwise have gone on a toxicity spree may be prevented from doing that, saving them from being toxic in the first place, and preventing them from disturbing their prospective teammates and receiving reports from those teammates or even punishment from the automatic system.

  • Players who would have ended up playing with the tilted player will not be matched with them and will be saved from having to play with a teammate who at that point in time is more likely than normal to behave in a toxic manner.

7 Comments

Chermorg2 votes

This is probably the most comprehensive and detailed idea I've seen, so props to you for actually formulating an entire idea. First I'd like to point out some precedent (zomg red posts) for this type of thing:

https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/aFmEtAVK-riot-should-add-monthly-status-cards?comment=0064

https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/EwWH8%%%-tantram-a-few-player-behavior-system-changes-id-like-to-see

[{quoted}](name=Deep Terror Nami,realm=NA,application-id=ZGEFLEUQ,discussion-id=EwWH8%%%,comment-id=,timestamp=2017-05-02T20:24:23.565+0000)

  1. Notification of a high rate of being reported, per category.
  • We used to get notifications like this. While they may not indicate whether you may actually be punished soon or not (because it's based on report volume and not a review of those reports), it may help indicate to a player that other people aren't enjoying playing with them and can steer them in the right direction before they do get punished. I received one of these notifications back when I started, and it immediately indicated to me that the players here did not tolerate the same behavior as some other toxic gaming communities, and I immediately changed my tune and never had to be punished; I think this would greatly benefit some players, and the community itself as a result.

[{quoted}](name=Riot Tantram,realm=NA,application-id=ZGEFLEUQ,discussion-id=EwWH8%%%,comment-id=002b,timestamp=2017-05-03T17:15:12.166+0000)

My thoughts on these in very few words.

  1. I agree

So now that we've established they're working on it, hopefully this gets enough upvotes for them to actually work on it soon rather than Soon(TM).

HalcyonDweller1 votes

Thanks for that! It's good to know that Riot is thinking about it at least :D

Chermorg1 votes

Ehhhhhhhhhh 2 years ago and four months ago...

#Soon™

HalcyonDweller1 votes

Hnnnnggggg :(

Liquid Poro 1 votes

I'll take it.

GazalivesReborn1 votes

This is stupid. How hard is it to just mute someone? You don't have to read everything they say, just mute and get on with your game, you can even mute their pings if it becomes annoying. People will be toxic no matter what you just need to learn to ignore them it's not that hard.

HalcyonDweller1 votes

You misunderstand the point of my post. I'm not complaining about toxicity.

The reason for making such a post was as follows:

  1. I understand that Riot does not like toxicity. And that they want to reduce or even eliminate it.

  2. Existing methods (waiting for toxicity to occur and then punishing it) do not address the cause of the problem (players being stressed) and instead treats the symptom (toxicity).

  3. Players who are toxic are suffering too. Simply punishing them does not solve the problem that they are stressed out and tilted.

  4. Thus I wanted to provide a potential solution that could help players become better and directly address the root cause while also helping Riot reduce the behavior they so badly want to get rid of.

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