Live Chat Ban??

Here are my chat logs.

Lettuce Wrap

Jul 27, 3:17 PM PDT

(09:50:45 PM) Lettuce Wrap: Hello (09:50:51 PM) Agent 007 joined the chat (09:50:58 PM) Agent 007: hey hey (09:51:01 PM) Lettuce Wrap: Hello (09:51:21 PM) Lettuce Wrap: I requested my accoun data, was wondering when I would recieve it (09:51:52 PM) Lettuce Wrap: receive* (09:52:11 PM) Agent 007: generally it takes about 30 days (09:53:23 PM) Lettuce Wrap: Is there any way to expedite the process. Since I believe I was false banned (09:54:04 PM) Agent 007: hmm (09:54:14 PM) Agent 007: oh it looks like this was a permanent ban (09:54:19 PM) Lettuce Wrap: Yes (09:54:29 PM) Agent 007: a data request wouldnt get you the info youre looking for (09:54:43 PM) Lettuce Wrap: But would a ticket on my ban get it for me? (09:54:51 PM) Lettuce Wrap: since I have gotten the same msg everytime (09:55:00 PM) Agent 007: im honestly not sure (09:55:02 PM) Agent 007: im from the game team (09:55:13 PM) Agent 007: ah im sorry to hear that (09:55:43 PM) Lettuce Wrap: By any chance could you ask because I cant get a legit response from a player support rep. (09:56:02 PM) Lettuce Wrap: If you look at my tickets all the tickets have the same response (09:56:20 PM) Agent 007: ah yah, it does appear to be so (09:56:43 PM) Agent 007: it seems theres nothing that can be done for this account (09:56:56 PM) Lettuce Wrap: Just trying to get the proof of what i did (09:57:27 PM) Agent 007: from the way it looks it seems that's not possible (09:57:42 PM) Lettuce Wrap: I recieved no chat logs, nothing. (09:58:38 PM) Agent 007: Im really sorry your account got banned but there's really nothing left that can be done (09:58:40 PM) Lettuce Wrap: It said I released personal information, my friend that was in the game with me had the same name as the other guy. All i said was the word "james" (09:58:48 PM) Lettuce Wrap: And I got banned for it (09:59:07 PM) Lettuce Wrap: I didnt say anything else (09:59:20 PM) Lettuce Wrap: Can you get someone to investigate this? (09:59:41 PM) Lettuce Wrap: Over $2400 in rp purchases are on that account (09:59:55 PM) Agent 007: Pretty much whenever you write in a ticket, an agent is investigating it and coming to the same conclusion (10:01:10 PM) Lettuce Wrap: Wait can you explain, I sent in 4 tickets over the course of 1 day, and all 4 tickets were responded at the same time with the same msg. (10:01:19 PM) Lettuce Wrap: I feel like there is no investigation into this (10:01:29 PM) Lettuce Wrap: I have had no chat restrictions suspensions (10:01:33 PM) Agent 007: I really cannot (10:02:10 PM) Agent 007: Im not really knowledgeable about those details (10:02:18 PM) Agent 007: but it seems the account is banned and that's all there is to it (10:02:37 PM) Lettuce Wrap: So I lose 2400 dollars for saying the word James in all chat? (10:02:51 PM) Agent 007: I honestly dont know (10:03:22 PM) Lettuce Wrap: Like im not losing my main account that I played for 8 years on for doing nothing wrong. (10:03:45 PM) Lettuce Wrap: Its like me getting into a game with yassuo, and acknowledging him by Moe. (10:04:01 PM) Lettuce Wrap: And I get banned for it (10:05:24 PM) Agent 007: Im really sorry but since there's not really anything left that I can say (10:05:29 PM) Agent 007: ill have to consider this matter resolved (10:06:20 PM) Lettuce Wrap: By any chance could I talk to player support rep that goes into bans, im assuming that you dont. (10:07:33 PM) Agent 007: Not through live chat (10:07:40 PM) Agent 007: Your best bet is through tickets (10:07:51 PM) Agent 007: But it seems like that team is answering your tickets with the same response (10:08:06 PM) Agent 007: So there isnt really anything that you can do (10:08:52 PM) Lettuce Wrap: But like what did I do... I have no previous violations that I have done. And the request type says that they discuss a ban. (10:09:10 PM) Lettuce Wrap: THey just say the ticket has been solved (10:09:20 PM) Lettuce Wrap: There is no discussion (10:10:51 PM) Agent 007: It seems for this type of ban, there isnt any discussion possible (10:11:35 PM) Lettuce Wrap: Can you atleast list me the reason on why I was banned? (10:11:46 PM) Agent 007: I cannot (10:13:23 PM) Lettuce Wrap: So how should I open a ticket, when every ticket just gets closed everytime. (10:13:29 PM) Lettuce Wrap: with a short msg (10:13:46 PM) Agent 007: There's really nothing left that can be done (10:14:16 PM) Lettuce Wrap: I ma just asking for some sort of proof on why.. or I will be led to believe that this was a false ban (10:14:38 PM) Agent 007: I understand but its not possible (10:15:59 PM) Lettuce Wrap: I played this game for how many years and dropped $2400 on this game, and you cannot give me a simple answer on why I am being punished. And know a simple answer is not you telling me you cant do it. (10:17:19 PM) Agent 007: I understand you've played for a long time and spent a lot of money but there really isn't anything to say (10:17:26 PM) Agent 007: Since I've already explained this to you multiple times now (10:17:32 PM) Agent 007: and there appears to be no further questioons (10:17:46 PM) Agent 007: And you've spoken to multiple agents about this (10:17:52 PM) Agent 007: I will now be banning you from live chat

Sorry I had to repost this. I know a specialist should respond to this. But I have reached out to the player that reported me. He stated that what I did was "whatever" and I shouldnt have been banned for it.