The Ban System is about as Bipolar as the community.
There's an in-game filter for bad language. Why have a permanent ban for bad words when there's a language filter for the young-in's to use so they don't have to see bad words. There's so many other toxic players that roam free ruining games by afking, feeding, 3rd party software/bots, and so on. But you say 1 bad word and you get a free ban? How pointless is a language filter when most of the community are adults that hear and see terrible words everyday? 2 bans? 2? 2? Really the system needs a rehaul and instead of just playing games 24/7 in your offices you should improve a faulty system. How about just remove the language filter since there's no use for it? Would rather be muted permanently, screw the chat restrictions. And the community makes it worse. You say something wrong and of course they'll attack/mass report for it to get someone banned, just as toxic. [slayer-jinx-unamused]
Bans/Mutes should be more time-based and not the joke that's already in place. Also why ban someone and their account's progress permanently over 1-2 bad games that they shouldn't have even said anything in? Support is no help, why have an option to discuss your ban when you can't even discuss it and they'll want to close the ticket instead of a DISCUSSION. There's so many ways to work the system, but it seems $$$ is more on the minds of riot instead of fixing a broken process.
2?