BANNED

Reallionaires·2/8/2018, 2:01:05 PM·1 votes·564 views

Ok i'm going to keep this short. I would like either my account to be unbanned or I would like to receive a full refund on every purchase i've made on this game. If this is not possible please provide me with a number to contact Riot with I always get better results on the phone rather than forums.

18 Comments

AeroWaffle2/8/2018, 2:07:53 PM5 votes

The money you spent on the game is non-refundable, it's in the Terms of Use you agree to on each patch.

Jo0o2/8/2018, 2:06:37 PM4 votes

Well, the latter will never happen, and the former would only happen in the case of a mistake being made. It would appear that you got 14-day banned in December, so I'm guessing you slipped up in some fashion while on thin ice from that incident, earning a perma. If my assumption is incorrect, please provide relevant chat logs or screen shots demonstrating what happened and why your ban would be a mistake.

RallerenP2/8/2018, 2:12:08 PM2 votes

Well you can contact support here. You can't get your money back though, it's highly unlikely you'll be unbanned, and there is no phone number to call.

sleepysithlord2/8/2018, 4:15:25 PM1 votes

As far as Riot is concerned, the utility you get from purchasing the skin and using it even once is equal to the price of the skin. That is why you can't get a refund. Think of it as you rented the skin every time you used it. The first rent cost X amount of RP, and every subsequent rent of the skin was free. This is why you aren't eligible for a refund

Reallionaires2/8/2018, 2:04:22 PM1 votes

Actually forget the ban just refund my money.

SavageConcordia2/8/2018, 9:21:13 PM1 votes

4.3. Do I “own” the Virtual Goods I unlock? (No. What you “unlock” is not the virtual good itself, but rather, a qualified right to access it in the Game.)

You have no ownership or other property interest in any of the Virtual Goods you unlock, regardless of whether you acquired access to those Virtual Goods using Riot Points, Blue Essence or Hextech Crafting. Virtual Goods have no monetary value. You can’t redeem them for cash. You can’t obtain any refunds for purchasing Riot Points or Virtual Goods, except as expressly permitted by us. You can find our current content refund policy here.

We have the right to delete, alter, move, remove, or transfer any and all Game Content—including Virtual Goods—in whole or in part, at any time and for any reason or no reason, with or without notice to you, and with no liability of any kind to you. We don’t provide or guarantee, and expressly disclaim, any value, cash or otherwise, attributed to any data residing on servers we operate or control, including any Game Content attributed to your account. The sale or transfer of your right to access certain Virtual Goods, Blue Essence, Riot Points or Hextech Items may only be conducted via services approved of or provided by us, if any.

4.4. Once again: I don’t own these Virtual Goods? (“No!” shouted all the lawyers.)

NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, YOU ACKNOWLEDGE AND AGREE THAT YOU SHALL HAVE NO OWNERSHIP OR OTHER PROPERTY INTEREST IN YOUR ACCOUNT, AND THAT ALL RIGHTS IN AND TO YOUR ACCOUNT ARE AND SHALL FOREVER BE OWNED BY AND INURE TO THE BENEFIT OF RIOT GAMES. YOU FURTHER ACKNOWLEDGE AND AGREE THAT YOU HAVE NO CLAIM, RIGHT, TITLE, OWNERSHIP, OR OTHER PROPRIETARY INTEREST IN THE GAME CONTENT THAT YOU UNLOCK OR ACCUMULATE, REGARDLESS OF ANY CONSIDERATION OFFERED OR PAID IN EXCHANGE FOR RIOT POINTS OR VIRTUAL GOODS. FURTHERMORE, RIOT GAMES SHALL NOT BE LIABLE IN ANY MANNER FOR THE DESTRUCTION, DELETION, MODIFICATION, IMPAIRMENT, HACKING, OR ANY OTHER DAMAGE OR LOSS OF ANY KIND CAUSED TO THE GAME CONTENT, VIRTUAL GOODS OR RIOT POINTS, INCLUDING THE DELETION OF GAME CONTENT, VIRTUAL GOODS OR RIOT POINTS UPON THE TERMINATION OR EXPIRATION OF YOUR ACCOUNT.

You own nothing, you can't get a refund for stuff you don't own.

CptPICHU2/8/2018, 2:13:04 PM1 votes

Hello Reallionaires,

If you got banned and think it was not right, you can send a Support Ticket -->, asking for a unban. You could also contact: [email protected]

A refund of any purchased RP and ingame-stuff is not possible. The Terms of use --> say clearly, that reasonable bans will deny the right of any refunds. Just like in propably every online game.

This answer is completely objective. I don't know on which reason you got banned and if its right or not. I am not interrested in argueing and i cannot change anything for you. I just gave you those informations.


Play with honor, play fair. Have fun! Hobby Board-Support -SRB Toad Lulu

deathgod52/8/2018, 2:58:34 PM1 votes

Part of an earlier comment

this is what it says in their 2.1/2.2 of their tos:

2.1. How can my account be suspended or terminated? (If you break the rules, Demacian Justice will be visited upon your account!)

Three different people/entities can suspend or terminate your account:

2.1.1. You. You may terminate or suspend your account at any time by contacting us at [email protected].

2.1.2. Us.We may terminate or suspend your account if we determine, in our sole discretion, that:

(a) you have violated any part of this Agreement;

(b) we have stopped offering the Riot Services in your region; or

(c) doing so would be in the best interests of our community, the Riot Services, or the rights of a third party.

We may make such determinations, among other ways, by using automated systems and machine learning tools.

And to get around you claiming you bought it and therefore have protection they added this in 4.3

3.1. What can I do with the Riot Services? (You can enjoy the Riot Services for your own, personal, non-commercial use.)

We grant you a limited, non-exclusive, non-transferable, revocable license to use and enjoy the Riot Services for your individual, non-commercial, entertainment purposes only and expressly conditioned upon your compliance with the terms of this Agreement. Unless otherwise expressly authorized by us in a signed writing, you may not sell, copy, exchange, loan, reverse engineer, decompile, derive source code from, translate, lease, grant a security interest in, transfer, publish, assign or otherwise distribute any of the Riot Services or any of Riot Games’ intellectual property, including any computer code associated therewith.

3.2. Can I do stuff with Riot’s intellectual property? (We reserve all the rights to our IP, but do allow for some personal, non-commercial uses like fan art.)

We (and our licensors) own and reserve all rights and title in and to the Riot Services, and all data and content included therein, including, user accounts, computer code, titles, objects, artifacts, characters, character names, chat logs, Game recordings and broadcasts, locations, location names, stories, dialog, catch phrases, artwork, graphics, structural or landscape designs, animations, sounds, musical compositions and recordings, Riot Points (defined below), Blue Essence (defined below), Hextech Items (defined below), Virtual Goods (defined below), audio-visual effects, character likenesses, methods of operation and gameplay (collectively, “Game Content”). You can’t create any work of authorship based on the Game Content or Riot Services except as expressly permitted by us. For more info about what uses we currently permit, please read our Legal Jibber Jabber policy.

You also agree that unless we grant you a license, in a signed written contract, you may never use any of our trademarks, service marks, trade names, logos, domain names, taglines, or trade dress. Any reproduction, redistribution, or modification of the Riot Services, or use of the Riot Services not in accordance with this Agreement, is expressly prohibited and may result in severe civil and/or criminal penalties.

Basically this states that you pay for the right to use the skins. They can revoke it whenever they want and you agree to that. One could argue that the Terms of Service are not a legally binding contract, but you never payed for the right for software to use and a particularly clever lawyer could probably argue that you still have those skins and only your access to the free game part is blocked.

Legally seen, you have not that strong of a case and morally see you could argue about it being wrong, but that varies from person to person.

Will you get your money back? no, probably not.