I have a serious question about something that frustrates me. I'll try to keep it as civil as I can though, yes, I am frustrated.
Why is it that people who troll games are so difficult to punish? On top of this, why are they punished less often (from my experience, could be wrong) than flamers?
Is it riot's policy that words (mutable words even) hurt more than actions (trolling, intentional feeding, etc)? Or is it just that much harder to identify?
The problem with detecting trolling is that it comes down to judging someone's intent. They will always have plausible deniability on their side. As long as what they are doing could reasonably be for another reason they are let go because otherwise you punish people who are legitimately doing that thing too.
They do have ways to detect trolling, and they DO punish for it, but only the most obvious trolling is easily spotted.
Many forms of trolling (or sometimes what players like to perceive as trolling because it inconvenienced them once) can just as easily be a player having a bad game or trying to learn a champion (particularly in normal games).
There are simply too many factors involved for it to be easily detected. If we just went off scores, for example, that'd likely end up banning all sorts of well-meaning players who just happen to be unskilled.
Because riot only wants to make money, and there is more money to be gained by banning 60% of the playerbase for using adult language.
Because feelings are deemed more important then someone wasting 20 minutes of your time with jungle anivia
This is an excellent question, and well said. I hope you get an earnest discussion for your effort.
From what I've seen and gathered, a computer can't detect when a person is playing like a troll. The report requires a human to submit the report which then gets evaluated by either a person or a computer. For issues concerning toxicity, the chat log can be run through a computer to pick and choose the words it deems inappropriate. This is why it's a lot easier to detect those who are toxic, the evidence is evident. Trolls are harder to punish because of the limitations of process-able data. It requires a human element both by a player reporting the offender but as well as someone to review said report. Hope that helped!
It's much harder to detect actual feeding then just being a bad player or having a bad game. With chat punishments, you have direct hard evidence of what they did wrong
Why is it that people who troll games are so difficult to punish?
Actual trolling it a lot harder to detect then reading through a chat log. Unless you are including timestamp and description in your report then the entire game has to be reviewed... Then they have to take into account the possibility that the person is just bad/having a bad game or playing off meta neither of which is punishable.
While intentionally feeding seems like it would be easy to detect it really isn't...... unless the person is literally running under tower to feed and even then sometimes it is just a bad turret dive..... so once again the entire match has to be reviewed..... Where as with verbal/chat toxic behavior that can be read in a matter of minutes by a person.....(even faster when a lot can be automated for chat restrictions)
On top of this, why are they punished less often (from my experience, could be wrong) than flamers?
Having a bad game or choosing off meta is not trolling. A huge % of the time people complaining about a troll is because someone had a bad game/chose off meta.
